Quality Progress - January 2014 - (Page 14)

KEEPINGCURRENT Surge in software? (continued from p. 13) value quality executives and technology decision makers are seeing in its functionality. EQMS and operational metrics Users of EQMS applications reported measurable improvements in several operational metrics, such as overall equipment effectiveness (OEE), a holistic business measurement that includes quality, efficiency and asset availability. According to the survey, respondents who implemented EQMS software experienced a median OEE that was 8.5% higher than that of organizations without EQMS functionality. Respondents with EQMS capabilities also reported a 3% higher on-time delivery rate median, a 3% higher products in compliance median and a successful new product introduction median of 24% more than those that lacked capabilities. The data show integrating disparate systems and leveraging centralized and automated workflow capabilities with an EQMS allows organizations to streamline processes and better react to any quality issues that arise. Compared to the past, the complexities of today's competitive environment can no longer be supported by a disjointed quality IT architecture. As technological capabilities advance and the world becomes even more interconnected, issues around quality will be subject to growing supply chains and heavier scrutiny. The need for EQMS is growing, and the 27% of respondents who noted an implementation on the horizon are positioning their organizations for a competitive advantage in quality. REFERENCE 1. Matthew Littlefield and Mike Roberts, "The Global State of EQMS," LNS Research, Sept. 10, 2013, www.lnsresearch.com/research-library/research-articles/the-global-state-ofeqms-ebook-. MATTHEW LITTLEFIELD is president and principal analyst at LNS Research in Cambridge, MA. He holds a master's degree in industrial engineering and operations research from the University of Massachusetts in Amherst. Mr. Pareto Head BY MIKE CROSSEN 14 QP * www.qualityprogress.com BALDRIGE NEW DIRECTOR NAMED Robert Fangmeyer, previous deputy director of the Baldrige Performance Excellence Program (BPEP) at the National Institute of Standards and Technology (NIST), was named the program's new director late last year. Fangmeyer will be the third director to lead the BPEP since Congress established the program in 1987. Fangmeyer has been served as acting director since his predecessor, Harry Hertz, retired in June 2013. Prior to the BPEP, Fangmeyer worked for six years as a HR specialist in NIST's office of workforce management. For more information, visit www.nist.gov/baldrige/baldrige-director-112013.cfm. QUALITY RESEARCH THIRD GLOBAL STATE OF QUALITY REPORT RELEASED The third installment of three separate reports contained within the first-ever ASQ Global State of Quality Research has been released. "Insights and Continuing Conversations" features feedback about the research from stakeholders and offers possible opportunities for future iterations of the Global State of Quality Research. The latest report follows the high-level "Discoveries 2013" report and the "Analysis, Trends and Opportunities 2013" report that offer comparative data based on organization location, sector and size. ASQ, which teamed with the American Productivity and Quality Center to conduct the research, also is publishing four short, topicspecific "Spotlight Reports." To access the reports, visit http://asq.org/global-state-of-quality/ index.aspx. http://www.nist.gov/baldrige/baldrige-director-112013.cfm http://www.lnsresearch.com/research-library/research-articles/the-global-state-of-eqms-ebook http://www.asq.org/global-state-of-quality/ http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - January 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Breaking Down Barriers
Follow the Fundamentals
Fresh Perspective
Back in Service
Quality in the First Person
Career Corner
Innovation Imperative
Statistics Roundtable
Standards Outook
QP Toolbox
QP Reviews
One Good Idea

Quality Progress - January 2014

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