Quality Progress - January 2014 - (Page 14)
Surge in software? (continued from p. 13)
value quality executives and technology decision makers are seeing in its functionality.
EQMS and operational metrics
Users of EQMS applications reported measurable improvements
in several operational metrics, such as overall equipment effectiveness (OEE), a holistic business measurement that includes
quality, efficiency and asset availability.
According to the survey, respondents who implemented
EQMS software experienced a median OEE that was 8.5% higher
than that of organizations without EQMS functionality.
Respondents with EQMS capabilities also reported a 3%
higher on-time delivery rate median, a 3% higher products in
compliance median and a successful new product introduction
median of 24% more than those that lacked capabilities. The
data show integrating disparate systems and leveraging centralized and automated workflow capabilities with an EQMS allows
organizations to streamline processes and better react to any
quality issues that arise.
Compared to the past, the complexities of today's competitive
environment can no longer be supported by a disjointed quality IT
architecture. As technological capabilities advance and the world
becomes even more interconnected, issues around quality will be
subject to growing supply chains and heavier scrutiny.
The need for EQMS is growing, and the 27% of respondents
who noted an implementation on the horizon are positioning
their organizations for a competitive advantage in quality.
1. Matthew Littlefield and Mike Roberts, "The Global State of EQMS," LNS Research, Sept.
10, 2013, www.lnsresearch.com/research-library/research-articles/the-global-state-ofeqms-ebook-.
MATTHEW LITTLEFIELD is president and principal analyst at LNS Research in Cambridge,
MA. He holds a master's degree in industrial engineering and operations research from the
University of Massachusetts in Amherst.
Mr. Pareto Head
BY MIKE CROSSEN
14 QP * www.qualityprogress.com
NEW DIRECTOR NAMED
Robert Fangmeyer, previous deputy director of
the Baldrige Performance Excellence Program
(BPEP) at the National Institute of Standards and
Technology (NIST), was named the program's
new director late last year.
Fangmeyer will be the third director to lead
the BPEP since Congress established the program in 1987. Fangmeyer has been served as acting director since
his predecessor, Harry Hertz, retired in June 2013.
Prior to the BPEP, Fangmeyer worked for six years as a HR specialist in NIST's office of workforce management. For more information, visit www.nist.gov/baldrige/baldrige-director-112013.cfm.
THIRD GLOBAL STATE OF
QUALITY REPORT RELEASED
The third installment of three separate reports contained within the
first-ever ASQ Global State of Quality Research has been released.
"Insights and Continuing Conversations" features feedback about
the research from stakeholders and offers possible opportunities
for future iterations of the Global State of Quality Research.
The latest report follows the high-level "Discoveries 2013"
report and the "Analysis, Trends and Opportunities 2013" report
that offer comparative data based on organization location, sector
ASQ, which teamed with the American Productivity and Quality
Center to conduct the research, also is publishing four short, topicspecific "Spotlight Reports."
To access the reports, visit http://asq.org/global-state-of-quality/
Table of Contents for the Digital Edition of Quality Progress - January 2014
Mr. Pareto Head
Breaking Down Barriers
Follow the Fundamentals
Back in Service
Quality in the First Person
One Good Idea
Quality Progress - January 2014