Quality Progress - January 2014 - (Page 46)

QUALITY IN THE FIRST PERSON BY MANU K. VORA Purpose and Principle Lifelong volunteer and teacher reflects on the value of giving back I LEARNED excellence from my father, As an undergraduate, I volunteered education helped me develop a custom- who as a young man became a partner in to tutor my classmates who struggled er-centric and analytical approach to a yarn spinning business and expanded academically. Little did I know at the time solving problems. it with his acumen and focus on custom- that many of the techniques I used to ers. Education was highly valued in our help classmates comprehend the mate- Technology in Chicago where I gained home, and I was encouraged to succeed rial-such as synthesizing and general- valuable experience in data collection, academically by being devoted to my stud- izing concepts, using anecdotes, asking analysis and report preparation. A few ies, completing assignments on time and questions and maintaining a supportive years later, I joined AT&T Bell Laborato- setting personal goals high. While I didn't disposition-would later prepare me ries and worked at the Holmdel, NJ, and have much time with my parents-I lost for my future career as a consultant and Naperville, IL, locations. That career move them both when I was 6-my memory of teacher. turned out to be a significant milestone them was present in my quest for personal After graduating from IIT BHU, I left My first job was at the Institute of Gas in both my professional and personal my home of India for Chicago as a Tata lives-it was at AT&T in 1985 when I was Scholar to complete my master's and formally introduced to the field of quality interest in math and science, which was doctoral degrees in chemical engineer- management. kindled by great teachers who aroused ing at the Illinois Institute of Technology my curiosity to explore these subjects in in Chicago. In India, my undergraduate Quality in focus depth. My appreciation for learning and courses were fairly advanced and pat- The quality movement had exploded in the confidence my father instilled in me terned after U.S. engineering curricula, the United States, and this exciting and motivated me to earn my undergradu- so I had an easy transition into graduate- new focus had a presence at most major ate degree in chemical engineering from level studies. I also received an MBA organizations. My mentor, John Dela- the Indian Institute of Technology (IIT) from DeVry University's Keller Gradu- tore, director of systems engineering, Banaras Hindu University (BHU) in Vara- ate School of Management in Downers and the organization's vice president, nasi, India. Grove, IL. My engineering and business Edward Prell, understood that doing excellence. At a young age, I developed a keen quality was not enough-quality must be a part of the organization's culture and values. They encouraged me to join a professional organization, receive technical certifications and bring back quality resources and knowledge to share with my AT&T colleagues. As a lifelong learner and teacher, I jumped at the opportunity. I joined ASQ in August 1987 and in 1988 became an ASQ-certified quality engineer (CQE). I enjoyed my experience with ASQ greatly and sought additional opportunities to participate in committees and leadership roles: * In 1987, I joined the Midwest National Quality Month committee as an ASQ volunteer. 46 QP * www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - January 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Breaking Down Barriers
Follow the Fundamentals
Fresh Perspective
Back in Service
Quality in the First Person
Career Corner
Innovation Imperative
Statistics Roundtable
Standards Outook
QP Toolbox
QP Reviews
One Good Idea

Quality Progress - January 2014

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