Quality Progress - January 2014 - 60
Quality Caring in Nursing and
Health Systems: Implications
for Clinicians, Educators, and
17025:2005: A Practical Guide
tors. While the book's subtitle should ex-
Bob Mehta, ASQ Quality Press, 2013, 224
the Competence of Testing and Calibra-
pp., $49 member, $80 list (book).
tion Laboratories," this reviewer can find
plicitly include, "General Requirements for
Joanne R. Duffy, Springer Publishing,
The benefits of this
no other issues or areas for improvement
2013, 328 pp., $55 (second edition,
book are readily
in this edition.
apparent since the
This book is about
scope and impor-
nursing and patient
tance of the standard
care performed with
are known to many
quality and passion.
around the world.
It emphasizes the
The author's consid-
Team Building: Proven
Strategies for Improving
necessary for provid-
and knowledge in this area are presented
W. Gibb Dyer Jr., Jeffrey H. Dyer and Wil-
ing quality care. In
in a logical, useful and consistent format.
liam G. Dyer, Jossey-Bass, 304 pp., $45
the foreword by Jody
He provides a list of questions at the end
(fifth edition, book).
Gittel, it is stated that: "Ironically, it is in
of each chapter which can assist auditors
Team building has
the name of quality assurance and cost
as well as serve as a tool for managers of
become a mainstay
reduction that relationships are often put
aside." The author of the book aims to
address this situation.
The book is organized into two parts.
The first part covers management re-
ture. Now 36 years
The text is intended for nursing stu-
quirements and the second part covers
old, this fifth edition
dents and nursing leadership positions
technical requirements. The details are
is an updated and
looking for concrete ways to properly
further built on a number of support-
balance efficiencies with relationships be-
ing features. Other supporting features
tween healthcare providers and patients.
include a preface, an epilogue, a bibliog-
audience: managers, team leaders, team
It is clear that quality care requires such
raphy, an index and a list of figures and
members and consultants.
for its intended
Replete with diagnostic and remedia-
The book is well-organized with 12
The figures and tables are unique
chapters divided into three parts and nine
for several reasons. Each figure or table
parts. The first introduces the authors'
useful appendixes. The part that is miss-
provides an actual example of the format
Four C's team development model
ing relates to measuring "feeling cared
and detail that an auditor would look for
(context, composition, competencies and
for." It is covered very briefly, providing
and that a customer should expect.
change management) and its companion
some references, but leaves the impres-
The organization of the book matches
tion tools, the book is comprised of four
assessments. Basic assessments are
sion that quality care can be delivered
the sections of the standard, so the
provided in the book and more advanced
without proper measurement.
examples are also presented in that same
team assessments can be purchased
order. Lastly, the author cites some ad-
Readers interested in healthcare quality-especially nursing professionals-will
find the book very interesting to read.
Ron S. Kenett
60 QP * www.qualityprogress.com
ditional links that provide more detail.
The book's second part focuses on
Current and future auditors should
resolving specific team problems. Part
study this book because it is easy to read,
three presents team building for specific
readily applicable to everyday use and
handy for practitioners and administra-
Finally, a short summary and discus-
Table of Contents for the Digital Edition of Quality Progress - January 2014
Mr. Pareto Head
Breaking Down Barriers
Follow the Fundamentals
Back in Service
Quality in the First Person
One Good Idea
Quality Progress - January 2014