Quality Progress - January 2014 - 60

QPREVIEWS Quality Caring in Nursing and Health Systems: Implications for Clinicians, Educators, and Leaders Implementing ISO/IEC 17025:2005: A Practical Guide tors. While the book's subtitle should ex- Bob Mehta, ASQ Quality Press, 2013, 224 the Competence of Testing and Calibra- pp., $49 member, $80 list (book). tion Laboratories," this reviewer can find plicitly include, "General Requirements for Joanne R. Duffy, Springer Publishing, The benefits of this no other issues or areas for improvement 2013, 328 pp., $55 (second edition, book are readily in this edition. book). apparent since the This book is about scope and impor- nursing and patient tance of the standard care performed with are known to many quality and passion. around the world. It emphasizes the The author's consid- Frank Pokrop relationship skills erable experience CareFusion San Diego Team Building: Proven Strategies for Improving Team Performance necessary for provid- and knowledge in this area are presented W. Gibb Dyer Jr., Jeffrey H. Dyer and Wil- ing quality care. In in a logical, useful and consistent format. liam G. Dyer, Jossey-Bass, 304 pp., $45 the foreword by Jody He provides a list of questions at the end (fifth edition, book). Gittel, it is stated that: "Ironically, it is in of each chapter which can assist auditors Team building has the name of quality assurance and cost as well as serve as a tool for managers of become a mainstay reduction that relationships are often put calibration systems. of organizational aside." The author of the book aims to address this situation. The book is organized into two parts. development litera- The first part covers management re- ture. Now 36 years The text is intended for nursing stu- quirements and the second part covers old, this fifth edition dents and nursing leadership positions technical requirements. The details are is an updated and looking for concrete ways to properly further built on a number of support- valuable resource balance efficiencies with relationships be- ing features. Other supporting features tween healthcare providers and patients. include a preface, an epilogue, a bibliog- audience: managers, team leaders, team It is clear that quality care requires such raphy, an index and a list of figures and members and consultants. a balance. tables. for its intended Replete with diagnostic and remedia- The book is well-organized with 12 The figures and tables are unique chapters divided into three parts and nine for several reasons. Each figure or table parts. The first introduces the authors' useful appendixes. The part that is miss- provides an actual example of the format Four C's team development model ing relates to measuring "feeling cared and detail that an auditor would look for (context, composition, competencies and for." It is covered very briefly, providing and that a customer should expect. change management) and its companion some references, but leaves the impres- The organization of the book matches tion tools, the book is comprised of four assessments. Basic assessments are sion that quality care can be delivered the sections of the standard, so the provided in the book and more advanced without proper measurement. examples are also presented in that same team assessments can be purchased order. Lastly, the author cites some ad- online. Readers interested in healthcare quality-especially nursing professionals-will find the book very interesting to read. Ron S. Kenett KPA Ltd. Raanana, Israel 60 QP * www.qualityprogress.com ditional links that provide more detail. The book's second part focuses on Current and future auditors should resolving specific team problems. Part study this book because it is easy to read, three presents team building for specific readily applicable to everyday use and team types. handy for practitioners and administra- Finally, a short summary and discus- http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - January 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Breaking Down Barriers
Follow the Fundamentals
Fresh Perspective
Back in Service
Quality in the First Person
Career Corner
Innovation Imperative
Statistics Roundtable
Standards Outook
QP Toolbox
QP Reviews
One Good Idea

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