Quality Progress - January 2015 - (Page 5)
I was lucky to meet Feigenbaum and his brother
Donald (right) in 2009 at ASQ's World Conference
on Quality and Improvement.
EXECUTIVE EDITOR AND
The leader of 'total quality management'
IN HIS THOUGHTFUL tribute to the recently deceased quality forefather, author and
friend Greg Watson said of Armand "Val" Feigenbaum: "In reflection, Feigenbaum's life
serves as a role model of total commitment to quality."
It's always fascinating to look back on the origins of what we now call "quality" and
realize how relevant those concepts remain today. Watson recaps Feigenbaum's early
work and the contributions of other thought leaders of that time, whose combined works
culminated in Feigenbaum's esteemed tome, Total Quality Control.
In the book's third edition, Feigenbaum's preface states:
"Quality is in its essence a way of managing the organization." And he firmly believed
in the premise that quality had to be built into every facet of an organization to reap the
most significant benefits.
Read more in "Total Quality's Leader," p. 16. A special thank you to Watson for crafting this fine remembrance.
Sure, quality tools are great and we all rely on them to help us succeed in our work.
Susan E. Daniels
DIGITAL PRODUCTION SPECIALISTS
Kotterman reveals a new way to make traditional failure modes and effects analysis feel
less painful-7PFM, a technique the author modified from the original created by John
MEDIA SALES ADMINISTRATOR
But what if they can be improved upon? In "Narrow(er) Focus," p. 23, author James R.
Lindland. The tool is designed to narrow down potential failures from the seemingly
infinite to a manageable seven, helping to arrive at a conclusion much sooner. Give it a
try, and let me know how it works for you.
In another article, learn how to use corrective action or preventive action-CAPA-
correctly. Commonly lumped together, they must be pulled apart and the differences
understood, writes author Dennis Arter. In "Separate Steps," p. 38, he explains the
definitions, some of the most common mistakes, and how to apply the steps correctly to
This month's Standards Outlook column focuses on counterfeit products. Dale K.
Gordon explains in "Fake Out," p. 54, the serious consequences of this growing problem.
It's much more serious than having to return a knock-off bottle of perfume (and yes, I
William J. Troy
Happy New Year! QP
Brian J. LeHouillier
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necessarily of ASQ or Quality Progress. Use of the ASQ logo in
advertisements does not necessarily constitute endorsement of
that particular product or service by ASQ.
learned my lesson).
January 2015 * QP
Table of Contents for the Digital Edition of Quality Progress - January 2015
Mr. Pareto Head
Total Quality’s Leader
Dissecting the Differences
Measure for Measure
Quality in the First Person
One Good Idea
Back to Basics
Quality Progress - January 2015