Quality Progress - January 2015 - (Page 5)

UPFRONT I was lucky to meet Feigenbaum and his brother Donald (right) in 2009 at ASQ's World Conference on Quality and Improvement. Total Commitment QP QUALITY PROGRESS EXECUTIVE EDITOR AND ASSOCIATE PUBLISHER Seiche Sanders ASSOCIATE EDITOR Mark Edmund The leader of 'total quality management' ASSISTANT EDITOR IN HIS THOUGHTFUL tribute to the recently deceased quality forefather, author and MANUSCRIPT COORDINATOR friend Greg Watson said of Armand "Val" Feigenbaum: "In reflection, Feigenbaum's life serves as a role model of total commitment to quality." It's always fascinating to look back on the origins of what we now call "quality" and realize how relevant those concepts remain today. Watson recaps Feigenbaum's early work and the contributions of other thought leaders of that time, whose combined works culminated in Feigenbaum's esteemed tome, Total Quality Control. In the book's third edition, Feigenbaum's preface states: "Quality is in its essence a way of managing the organization." And he firmly believed in the premise that quality had to be built into every facet of an organization to reap the most significant benefits. Read more in "Total Quality's Leader," p. 16. A special thank you to Watson for crafting this fine remembrance. Sure, quality tools are great and we all rely on them to help us succeed in our work. Amanda Hankel Valerie Ellifson COPY EDITOR Susan E. Daniels ART DIRECTOR Mary Uttech GRAPHIC DESIGNER Sandy Wyss PRODUCTION Cathy Milquet ADVERTISING PRODUCTION Barbara Mitrovic DIGITAL PRODUCTION SPECIALISTS Julie Stroik Julie Wagner MEDIA SALES Kotterman reveals a new way to make traditional failure modes and effects analysis feel Naylor LLC Lou Brandow Krys D'Antonio Norbert Musial less painful-7PFM, a technique the author modified from the original created by John MEDIA SALES ADMINISTRATOR But what if they can be improved upon? In "Narrow(er) Focus," p. 23, author James R. Lindland. The tool is designed to narrow down potential failures from the seemingly Kathy Thomas infinite to a manageable seven, helping to arrive at a conclusion much sooner. Give it a MARKETING ADMINISTRATOR try, and let me know how it works for you. In another article, learn how to use corrective action or preventive action-CAPA- correctly. Commonly lumped together, they must be pulled apart and the differences understood, writes author Dennis Arter. In "Separate Steps," p. 38, he explains the definitions, some of the most common mistakes, and how to apply the steps correctly to minimize risk. This month's Standards Outlook column focuses on counterfeit products. Dale K. Gordon explains in "Fake Out," p. 54, the serious consequences of this growing problem. It's much more serious than having to return a knock-off bottle of perfume (and yes, I Matt Meinholz EDITORIAL OFFICES Phone: 414-272-8575 Fax: 414-272-1734 ADVERTISING OFFICES Phone: 866-277-5666 ASQ ADMINISTRATION CEO William J. Troy Managing Directors Happy New Year! QP Ajoy Bose Julie Gabelmann Brian J. LeHouillier Laurel Nelson-Rowe Seiche Sanders To promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the authors and not necessarily of ASQ or Quality Progress. Use of the ASQ logo in advertisements does not necessarily constitute endorsement of that particular product or service by ASQ. learned my lesson). Editor January 2015 * QP 5

Table of Contents for the Digital Edition of Quality Progress - January 2015

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Total Quality’s Leader
Narrow(er) Focus
Dissecting the Differences
Separate Steps
Innovation Imperative
Measure for Measure
Quality in the First Person
Career Corner
Statistics Roundtable
Standards Outlook
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

Quality Progress - January 2015

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