Quality Progress - January 2015 - 60

QPREVIEWS Enterprise Performance Management Done Right: An Operating System For Your Organization ment could be applied by any functional performers accountable for results, and organization. The challenge is the identifi- the role of continuous improvement in cation of data that are linked to achieving achieving excellence. Ron Dimon, John Wiley & Sons, 2013, 186 the data. the strategy and are useful to the users of Each chapter is succinctly presented with extensive use of practical tips and This book is not written for novices. techniques. The book includes examples Enterprise perfor- The intended audiences are leaders with from some of Sutton's own experiences, mance manage- a strong understanding of the perfor- pointers, lists and colorful diagrams and ment has primarily mance measures that are critical to their figures. This helps keep the important consisted of the business and are in a position to influence work focused on Sutton's vital principles finance and ac- the adoption of the management operat- while not getting bogged down in aca- counting tasks of ing system. demic, theoretical rhetoric. pp., $50 (book). budgeting, planning, Rich Anderson forecasting, analysis Tucson, AZ and reporting. Sutton's work succeeds in explaining the important principles of operations excellence in a hands-on, easy-to-follow Back to Basics: A Practitioner's Guide to Operations Excellence guide that demonstrates his knowledge that enterprise performance management should be employed more broadly across Douglas Sutton, Operations Excellence This work is targeted to those new to an organization as a management operat- Services, 2011, 172 pp., $14.99 (book). leadership or management, and who are Dimon proposes and experience gained over many years. ing system, enhancing the execution of Operations prac- responsible for improving their opera- the organization's strategy. titioner Sutton tions. This is not a simple cookbook of summarizes handy, Dale Farris steps needed to implement and execute practical tools and Groves, TX enterprise performance management. strategies that Each chapter includes many examples to will help organiza- guide and stimulate thought processes. To tions committed to The ASQ Pocket Guide To Root Cause Analysis employ enterprise performance manage- achieving high lev- Bjørn Andersen, Tom Natland Fagerhaug, ment in non-traditional areas, readers els of performance ASQ Quality Press, 2013, 136 pp., $17 will need to fill in the gaps to fit their own excellence. He lays member, $29 list (book). business environment and the needs of the groundwork with solid principles, in- This pocket guide their functional organization. cluding the truth that there is a difference starts by providing between excellence and perfection, the an overview of the new to many organizations is the use of An aspect of the process that will be importance of understanding that opera- root cause analysis data and analysis to develop models and tions excellence is a long-term journey, (RCA) process. Each scenarios. The author describes a robust and genuinely believing that excellence of the six steps in atmosphere in which the models and can be achieved. the RCA process is their projections of what will happen next Chapters cover important principles covered in detail. are challenged and debated. This step of understanding customer expectations, Each of the steps provides a solid foundation for the busi- good leadership and internal customers, and sub-steps ness plans that follow. understanding and maximizing inter- include examples to demonstrate tool nal processes and technology, holding usage. Section three includes an RCA The process for performance manage- 60 QP * www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - January 2015

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Total Quality’s Leader
Narrow(er) Focus
Dissecting the Differences
Separate Steps
Innovation Imperative
Measure for Measure
Quality in the First Person
Career Corner
Statistics Roundtable
Standards Outlook
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

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