Quality Progress - January 2016 - 34

BACK TO BASICS Best of OCTOBE 2013 R BY NICOLE M. RADZIWILL Tell Me About It Export your lessons learned to spark innovation THE NOTION that improvement meth- Deming cycle was updated in the 1990s, in- to see whether anyone would be inter- ods must and do evolve is not new. In the formation, videos and people have become ested in my quality-related nuggets. Four November 2010 issue of QP, Ronald Moen widely accessible online. I recommend a years and tens of thousands of hits later, I and Clifford Norman examined the history simple, high-impact adjustment to PDSA can reliably report the answer is yes. and evolution of W. Edwards Deming's to help every quality improvement effort plan-do-study-act (PDSA) improvement contribute to the greater good. After the insights: cycle.1 They traced its origins from the "act" step is complete, you must export the * Share your experience at an ASQ sec- modern scientific method in the 17th lessons learned and the insights gained and century to inductive reasoning as a means make them available to the world online. of generating new knowledge, and then to Plan-do-study-act-export (PDSA-X) 4 the influence of pragmatism and empiri- supports the collaborative pursuit of cism brought on by the Shewhart cycle excellence across organizational boundar- in 1939. Finally, PDSA emerged and it ies, geography and time. It promotes the reflected the importance of learning in emerging concept of social ideation to process improvement. The authors con- stimulate community-driven innovation, cluded, "the PDSA cycle remains relevant and it links disparate improvement cycles. and continues to evolve." Adopting PDSA-X encourages active In 2000, Han van Loon shared his adap- reflection on the knowledge you'll leave There are many ways to export your tion meeting. * Present at the World Conference on Quality and Improvement or a regional ASQ conference. * Post your outcomes on ASQ's Communities, which are online discussion boards at http://community.asq.org. * Publish your findings in a magazine or journal (find an ASQ publication that meets your interests at http://asq.org/pub). * Start a blog (or connect with an ASQ tation of the Deming cycle in QP. He called behind for others. If you're working with Influential Voices blogger at http://asq. it STARS, which stands for set goals, think, highly proprietary data, you also must org/voice-of-quality and ask about guest act, review and supply improvements. Van consider the appropriateness of exporting Loon said STARS helps employees who that information. posting). * Provide comments and answer questions on blogs and forums. are unfamiliar with PDSA relate continuous improvement to quality management, PDSA-X and it avoids confusion between the Based in part on Moen and Norman's you can become a time traveler. Long after outline of PDSA, PDSA-X includes the fol- you've forgotten about what you learned lowing steps: this week, someone on the other side of * Plan: Plan a change or test aimed at the world might find the breadcrumb you "do" and "act" steps of PDSA. 2 Years later in QP, Praveen Gupta proposed that the 4Ps-prepare, perform, perfect and progress-should be used to achieve virtually perfect outputs. improvement. * Do: Carry out the change (preferably on a small scale). * Study: Examine the results. What did you learn? What went wrong? * Act: Adopt the change, abandon it or complete the cycle again. * Export: Tell your story. Record the He explained PDSA is only aimed toward lessons learned online so that others can acceptable outputs, not perfection.3 benefit from your knowledge and insight. You may not think that you've uncov- Digital revolution ered something interesting or remarkable, Methods evolve to satisfy changing needs but someone might at some point. For ex- and shifting environments. Since the ample, I started my blog as an experiment 34 QP * www.qualityprogress.com The beauty of exporting also means just left behind. QP REFERENCES 1. Ronald Moen and Clifford Norman, "Circling Back," Quality Progress, November 2010, pp. 22-28. 2. Han van Loon, "STARS of Quality Management," Quality Progress, September 2000, p. 136. 3. Praveen Gupta, "Beyond PDCA-A New Process Management Model," Quality Progress, July 2006, pp. 45-52. 4. Ronald Moen, Thomas Nolan and Lloyd Provost, Improving Quality Through Planned Experimentation, McGraw-Hill, 1991, p. 11. NICOLE M. RADZIWILL is an assistant professor at James Madison University in Harrisonburg, VA. She earned a doctorate in technology management and quality systems from Indiana State University in Terre Haute. An ASQ fellow, Radziwill is an ASQ-certified quality manager and Six Sigma Black Belt. http://community.asq.org http://www.asq.org/pub http://asq.org/voice-of-quality http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - January 2016

According to Plan
Solid Proof
Use Your Head
Stakeholder Management 101
Customer Delight
All About Data
Eight Simple Steps
Minimizing Chaos
Take Note
Pyramid Scheme
Assessing Failure
Which Six Sigma Metric Should I Use?
Turning ‘Who’ Into ‘How’
In the Beginning
Outputs and Outcomes
That’s So Random—Or Is It?
Understanding Variation
Improving a System
Putting It All on the Table
Know the Drill
It’s Fun To Work With an F-M-E-A
Solve Problems With Open Communication
Tell Me About It
Separate the Vital Few From the Trivial Many
To DMAIC or Not to DMAIC?
Breaking It Down
Smart Charting
1 + 1 = Zero Defects
QFD Explained
Curve Your Enthusiasm
Make a Choice
What Is a Fault Tree Analysis?
Successful Relationship Diagrams
The Benefits of PDCA
Creative Combination
Return on Investment
The Art of Root Cause Analysis
Why Ask Why?
Get to the Root of It
Checks and Balances
Calculated Risk
Sufficient Evidence
Sample Wise
Clearing SPC Hurdles
Supplier Selection and Maintenance
Team Advantage
Building a Quality Team
Plan Experiments to Prevent Problems
Substantiation Test
Training Day

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