Quality Progress - January 2016 - 34
BACK TO BASICS
BY NICOLE M. RADZIWILL
Tell Me About It
Export your lessons learned to spark innovation
THE NOTION that improvement meth-
Deming cycle was updated in the 1990s, in-
to see whether anyone would be inter-
ods must and do evolve is not new. In the
formation, videos and people have become
ested in my quality-related nuggets. Four
November 2010 issue of QP, Ronald Moen
widely accessible online. I recommend a
years and tens of thousands of hits later, I
and Clifford Norman examined the history
simple, high-impact adjustment to PDSA
can reliably report the answer is yes.
and evolution of W. Edwards Deming's
to help every quality improvement effort
plan-do-study-act (PDSA) improvement
contribute to the greater good. After the
cycle.1 They traced its origins from the
"act" step is complete, you must export the
* Share your experience at an ASQ sec-
modern scientific method in the 17th
lessons learned and the insights gained and
century to inductive reasoning as a means
make them available to the world online.
of generating new knowledge, and then to
the influence of pragmatism and empiri-
supports the collaborative pursuit of
cism brought on by the Shewhart cycle
excellence across organizational boundar-
in 1939. Finally, PDSA emerged and it
ies, geography and time. It promotes the
reflected the importance of learning in
emerging concept of social ideation to
process improvement. The authors con-
stimulate community-driven innovation,
cluded, "the PDSA cycle remains relevant
and it links disparate improvement cycles.
and continues to evolve."
Adopting PDSA-X encourages active
In 2000, Han van Loon shared his adap-
reflection on the knowledge you'll leave
There are many ways to export your
* Present at the World Conference on
Quality and Improvement or a regional
* Post your outcomes on ASQ's Communities, which are online discussion
boards at http://community.asq.org.
* Publish your findings in a magazine or
journal (find an ASQ publication that
meets your interests at http://asq.org/pub).
* Start a blog (or connect with an ASQ
tation of the Deming cycle in QP. He called
behind for others. If you're working with
Influential Voices blogger at http://asq.
it STARS, which stands for set goals, think,
highly proprietary data, you also must
org/voice-of-quality and ask about guest
act, review and supply improvements. Van
consider the appropriateness of exporting
Loon said STARS helps employees who
* Provide comments and answer questions on blogs and forums.
are unfamiliar with PDSA relate continuous improvement to quality management,
and it avoids confusion between the
Based in part on Moen and Norman's
you can become a time traveler. Long after
outline of PDSA, PDSA-X includes the fol-
you've forgotten about what you learned
this week, someone on the other side of
* Plan: Plan a change or test aimed at
the world might find the breadcrumb you
"do" and "act" steps of
Years later in QP,
the 4Ps-prepare, perform,
be used to achieve
virtually perfect outputs.
* Do: Carry out the change (preferably on
a small scale).
* Study: Examine the results. What did
you learn? What went wrong?
* Act: Adopt the change, abandon it or
complete the cycle again.
* Export: Tell your story. Record the
He explained PDSA is only aimed toward
lessons learned online so that others can
acceptable outputs, not perfection.3
benefit from your knowledge and insight.
You may not think that you've uncov-
ered something interesting or remarkable,
Methods evolve to satisfy changing needs
but someone might at some point. For ex-
and shifting environments. Since the
ample, I started my blog as an experiment
34 QP * www.qualityprogress.com
The beauty of exporting also means
just left behind. QP
1. Ronald Moen and Clifford Norman, "Circling Back," Quality
Progress, November 2010, pp. 22-28.
2. Han van Loon, "STARS of Quality Management," Quality
Progress, September 2000, p. 136.
3. Praveen Gupta, "Beyond PDCA-A New Process Management Model," Quality Progress, July 2006, pp. 45-52.
4. Ronald Moen, Thomas Nolan and Lloyd Provost, Improving
Quality Through Planned Experimentation, McGraw-Hill,
1991, p. 11.
NICOLE M. RADZIWILL is an assistant
professor at James Madison University
in Harrisonburg, VA. She earned a
doctorate in technology management
and quality systems from Indiana State
University in Terre Haute. An ASQ fellow, Radziwill is an ASQ-certified quality
manager and Six Sigma Black Belt.
Table of Contents for the Digital Edition of Quality Progress - January 2016
According to Plan
Use Your Head
Stakeholder Management 101
All About Data
Eight Simple Steps
Which Six Sigma Metric Should I Use?
Turning ‘Who’ Into ‘How’
In the Beginning
Outputs and Outcomes
That’s So Random—Or Is It?
Improving a System
Putting It All on the Table
Know the Drill
It’s Fun To Work With an F-M-E-A
Solve Problems With Open Communication
Tell Me About It
Separate the Vital Few From the Trivial Many
To DMAIC or Not to DMAIC?
Breaking It Down
1 + 1 = Zero Defects
Curve Your Enthusiasm
Make a Choice
What Is a Fault Tree Analysis?
Successful Relationship Diagrams
The Benefits of PDCA
Return on Investment
The Art of Root Cause Analysis
Why Ask Why?
Get to the Root of It
Checks and Balances
Clearing SPC Hurdles
Supplier Selection and Maintenance
Building a Quality Team
Plan Experiments to Prevent Problems
Quality Progress - January 2016