Quality Progress - February 2014 - (Page 52)

STANDARDS OUTLOOK BY JOHN E. "JACK" WEST, LORRI HUNT AND CHARLES CIANFRANI Change Ahead Revision of ISO 9001:2008 brings opportunities and challenges BY THE TIME the upcoming revision Feedback indicates ISO 9001:2008 must Complex process to ISO 9001 is developed and issued, the be adjusted to make it more user-friendly for The revision process for an international standard will have remained essentially these new users. While a great deal of effort standard is illustrated in Figure 1. About the same for at least 15 years-and a lot went into making ISO 9001:2008 usable by every five years, a standard is reviewed to has happened in that time. all sectors, service providers continue to determine whether it should be reaffirmed, advocate for more service-friendly text. amended, revised or withdrawn based The use of ISO 9001 is rapidly expanding into many unanticipated areas, includ- There also has been a great increase in on user needs. For ISO 9001:2008, it was ing healthcare, service, government and the development and use of management decided a revision was appropriate. Inter- agriculture, just to name a few. Even in the standards for disciplines other than qual- national Organization for Standardization traditional sectors, there has been increas- ity. Again, much work has gone into ensur- Technical Committee 176 Subcommittee 2 ing attention to this standard by small and ing these management systems standards (ISO/TC 176/SC 2) is in the midst of several medium-sized organizations, the service (MSS) are compatible and can be used years of work to develop the changes. sector and software organizations. together with minimum or no duplication As indicated in Figure 1, each ISO stan- of effort or conflict. Organizations that use dard goes through a series of drafts before more sophisticated in their application of multiple MSSs are increasingly seeking it becomes an international standard. quality methods, and customers have be- a common format and language that is Early working drafts (WD) are developed come better informed and more demanding. aligned among different standards. and edited by a relatively small working In addition, organizations have become group (WG). In the case of ISO 9001, the WG is actually quite large because of the relative importance of the standard. At the next stage, one or more committee drafts (CD) are provided by the subcommittee to each SC 2 member body for comments and vote. In the case of this revision to ISO 9001, SC 2 recently completed the disposition of comments on a CD. The result of the vote on a balloted CD was positive and as of January 2014, an interim WD of the DIS has been developed and a final decision to advance the document to DIS will be made in March 2014. If the DIS process is successful, the document will get a final editing and be reissued for a last check by the member bodies as a final draft international standard (FDIS in Figure 1). If this all sounds tedious and difficult, it is; but this is the sort of control that is exercised to ensure all points of view are taken into account in the development of international standards. 52 QP * www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - February 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Learning From Experience
Choose Wisely
A Pathway for Patients
Hoist Help
3.4 per Million
Quality in the First Person
Measure for Measure
Career Corner
Statistics Roundtable
Standards Outlook
SPECIAL SECTION: Six Sigma Resource Guide
QP Toolbox
QP Reviews
Back to Basics

Quality Progress - February 2014

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