Quality Progress - February 2014 - (Page 52)
BY JOHN E. "JACK" WEST, LORRI HUNT
AND CHARLES CIANFRANI
Revision of ISO 9001:2008 brings opportunities and challenges
BY THE TIME the upcoming revision
Feedback indicates ISO 9001:2008 must
to ISO 9001 is developed and issued, the
be adjusted to make it more user-friendly for
The revision process for an international
standard will have remained essentially
these new users. While a great deal of effort
standard is illustrated in Figure 1. About
the same for at least 15 years-and a lot
went into making ISO 9001:2008 usable by
every five years, a standard is reviewed to
has happened in that time.
all sectors, service providers continue to
determine whether it should be reaffirmed,
advocate for more service-friendly text.
amended, revised or withdrawn based
The use of ISO 9001 is rapidly expanding into many unanticipated areas, includ-
There also has been a great increase in
on user needs. For ISO 9001:2008, it was
ing healthcare, service, government and
the development and use of management
decided a revision was appropriate. Inter-
agriculture, just to name a few. Even in the
standards for disciplines other than qual-
national Organization for Standardization
traditional sectors, there has been increas-
ity. Again, much work has gone into ensur-
Technical Committee 176 Subcommittee 2
ing attention to this standard by small and
ing these management systems standards
(ISO/TC 176/SC 2) is in the midst of several
medium-sized organizations, the service
(MSS) are compatible and can be used
years of work to develop the changes.
sector and software organizations.
together with minimum or no duplication
As indicated in Figure 1, each ISO stan-
of effort or conflict. Organizations that use
dard goes through a series of drafts before
more sophisticated in their application of
multiple MSSs are increasingly seeking
it becomes an international standard.
quality methods, and customers have be-
a common format and language that is
Early working drafts (WD) are developed
come better informed and more demanding.
aligned among different standards.
and edited by a relatively small working
In addition, organizations have become
group (WG). In the case of ISO 9001, the
WG is actually quite large because of the
relative importance of the standard.
At the next stage, one or more committee drafts (CD) are provided by the
subcommittee to each SC 2 member body
for comments and vote. In the case of
this revision to ISO 9001, SC 2 recently
completed the disposition of comments
on a CD.
The result of the vote on a balloted CD
was positive and as of January 2014, an
interim WD of the DIS has been developed
and a final decision to advance the document to DIS will be made in March 2014.
If the DIS process is successful, the
document will get a final editing and be
reissued for a last check by the member
bodies as a final draft international standard (FDIS in Figure 1).
If this all sounds tedious and difficult,
it is; but this is the sort of control that is
exercised to ensure all points of view are
taken into account in the development of
52 QP * www.qualityprogress.com
Table of Contents for the Digital Edition of Quality Progress - February 2014
Mr. Pareto Head
Learning From Experience
A Pathway for Patients
3.4 per Million
Quality in the First Person
Measure for Measure
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Quality Progress - February 2014