Quality Progress - February 2018 - 3

FEATURES
16

Office Efficiency

30

Managing information flow in office settings using
the 5S lean method allows workers to focus better
on tasks, lowers their stress and improves their
throughput.
by Scott Marchand Davis

22

The Crown Jewels of Design

Using the powerful tools of axiomatic and Taguchi
robust parameter design addresses a design's
conceptual and operational vulnerabilities and lets
your organization overcome obstacles.
by Shu Liu

Open Lines

Improving process and communication flow
within an organization can lead to increased
productivity and profitability.
by Sharon A. Floyd

38

Less Is More

Find ways to enhance your organization's
operating efficiency and eliminate waste by
calculating its overall equipment effectiveness.
by Qiuping Yang, Jian Huang, Qi Pan, Jiajie
Wang, Haiyun Wang, Ping Xue and Qiang Su

EXCLUSIVES

INSIDE
February 2018
VOLUME 51

●

NUMBER 2

at qualityprogress.com

Addition to Answer

More information about
ISO 9001:2015, Clause 4.2-
Understanding the needs and
expectations of interested parties,
the focus of one of the questions in
Expert Answers, pp. 8-9.

'Lines' Item

An example of an improvement
chart to help you examine your
organization's communication
system, the topic of "Open Lines,"
pp. 30-37.

More for 'Less'

Six Ishikawa diagrams, as well as
additional tables, that were part of
an organization's efforts to enhance
its overall equipment effectiveness,
the topic of "Less Is More," pp. 38-43.

Example Expansion

A cause and effect diagram used as
part of the example included in Try
This Today ("The Physics of Failure,"
p. 64).

In Advance

An early look at March's Standard
Issues, which highlights the new
version of ISO/IEC 17025, General
requirements for the competence of
testing and calibration laboratories.

qualityprogress.com ❘ February 2018

QP 3


http://www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - February 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
Office Efficiency
The Crown Jewels of Design
Open Lines
Less Is More
ASQ 2018 Six Sigma Resource Guide
Standard Issues
Six Sigma Solutions
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - February 2018 - intro
Quality Progress - February 2018 - cover1
Quality Progress - February 2018 - cover2
Quality Progress - February 2018 - 1
Quality Progress - February 2018 - 2
Quality Progress - February 2018 - 3
Quality Progress - February 2018 - 4
Quality Progress - February 2018 - 5
Quality Progress - February 2018 - Seen and Heard
Quality Progress - February 2018 - 7
Quality Progress - February 2018 - Expert Answers
Quality Progress - February 2018 - 9
Quality Progress - February 2018 - Progress Report
Quality Progress - February 2018 - 11
Quality Progress - February 2018 - Mr. Pareto Head
Quality Progress - February 2018 - 13
Quality Progress - February 2018 - Career Coach
Quality Progress - February 2018 - 15
Quality Progress - February 2018 - Office Efficiency
Quality Progress - February 2018 - 17
Quality Progress - February 2018 - 18
Quality Progress - February 2018 - 19
Quality Progress - February 2018 - 20
Quality Progress - February 2018 - 21
Quality Progress - February 2018 - The Crown Jewels of Design
Quality Progress - February 2018 - 23
Quality Progress - February 2018 - 24
Quality Progress - February 2018 - 25
Quality Progress - February 2018 - 26
Quality Progress - February 2018 - 27
Quality Progress - February 2018 - 28
Quality Progress - February 2018 - 29
Quality Progress - February 2018 - Open Lines
Quality Progress - February 2018 - 31
Quality Progress - February 2018 - 32
Quality Progress - February 2018 - 33
Quality Progress - February 2018 - 34
Quality Progress - February 2018 - 35
Quality Progress - February 2018 - 36
Quality Progress - February 2018 - 37
Quality Progress - February 2018 - Less Is More
Quality Progress - February 2018 - 39
Quality Progress - February 2018 - 40
Quality Progress - February 2018 - 41
Quality Progress - February 2018 - 42
Quality Progress - February 2018 - 43
Quality Progress - February 2018 - ASQ 2018 Six Sigma Resource Guide
Quality Progress - February 2018 - 45
Quality Progress - February 2018 - Standard Issues
Quality Progress - February 2018 - 47
Quality Progress - February 2018 - 48
Quality Progress - February 2018 - 49
Quality Progress - February 2018 - Six Sigma Solutions
Quality Progress - February 2018 - 51
Quality Progress - February 2018 - 52
Quality Progress - February 2018 - Statistics Spotlight
Quality Progress - February 2018 - 54
Quality Progress - February 2018 - 55
Quality Progress - February 2018 - 56
Quality Progress - February 2018 - 57
Quality Progress - February 2018 - Marketplace
Quality Progress - February 2018 - 59
Quality Progress - February 2018 - Footnotes
Quality Progress - February 2018 - 61
Quality Progress - February 2018 - 62
Quality Progress - February 2018 - 63
Quality Progress - February 2018 - Try This Today
Quality Progress - February 2018 - cover3
Quality Progress - February 2018 - cover4
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