Quality Progress - February 2018 - 5

FOREWORD
The quality inside Quality Progress

Goodbye, Mess
5S to help clean up operations

My family finally got the last of the boxes unpacked after
moving into a new home last year. It was such a relief to get
the whole house sorted, straightened, shined and standardized.
Whether we can sustain the improvements has yet to be seen,
though I plan to give it my best shot. Coming home to a clean
5S-ified house allows you to devote time and energy to the
things that are most important: family, the future and free time.
When it comes to 5S, the "house" you hear about most often is
a manufacturing facility. As you will learn in "Office Efficiency," p.
16, the method can also produce beneficial outcomes in an office
setting. The S's can be applied quite easily to information flow.
In fact, you might be surprised at how easily you can implement
some of the ideas in this article in your own organization, even
when it involves less standardized types of workflows, such as
those of knowledge workers.
Our second feature article focuses on axiomatic design and
Taguchi robust parameter design as the fundamentals behind
successful design for Six Sigma applications. "The Crown Jewels
of Design," p. 22, explains how you can overcome many vulnerabilities inherent in product design by using these design tools.
"Open Lines," p. 30, discusses the importance of efficient

ASQ's Vision
By making quality a global priority, an
organizational imperative and a personal ethic,
the American Society for Quality becomes the
community for everyone who seeks quality
technology, concepts or tools to improve
themselves and their world.
ASQ Administration
CEO William J. Troy
Senior Leadership
Andrew Baines
Kalleen Bruch
Ann Jordan
Lynelle Korte

Lindsey Linder
Brian Savoie
Jim Templin

Chair Elmer Corbin, IBM
Chair-Elect Benito Flores,
Universidad De Monterrey
Past Chair Eric Hayler, BMW Manufacturing
Treasurer Francisco "Paco" Lopez, Metalsa

communication in a corporate setting and how standards,
lean, Six Sigma and other tools can be used to improve communication efficiency, ultimately leading to better business
results and happier customers and employees. The author
describes an arsenal of tools you can use to improve everyday
communications.
"Less Is More," p. 38, takes a look at the increasing use of
overall equipment effectiveness (OEE) among organizations
as a key performance indicator. This case study explains how
quality tools were used to increase machine availability and
performance at a manufacturing facility, while keeping quality
the same, increasing the machine's OEE.

SAC Sylvester (Bud) Newton Jr., Alcoa
TCC Daniella A. Picciotti, QMS Alliance
Secretary William J. Troy, ASQ
Directors
Donald Brecken
Ferris State University
Heather Crawford
Apollo Endosurgery
Jim Creiman
Northrop Grumman Corp.
Ha C. Dao
Emerson Climate Technologies
James Kittredge
Adaptimmune US
Scott Moeller
GI Supply
Raul Molteni
Molteni Consulting
Luis G. Morales
Verizon Telematics Inc.
Mark Moyer
CAMLS
Barrie Simpson
Genentech Access Solutions
JoAnn Sternke
Pewaukee School District
John Vandenbemden
Q-Met-Tech
Allen Wong
Abbott
Administration
William J. Troy, CEO
Seiche Sanders, Publisher
QP Editorial Review Board
Randy Brull, Chair

Seiche Sanders
Editor in Chief and Publisher

Administrative Committee
Brady Boggs, Randy Brull, Jane Campanizzi,
Larry Haugh, Jim Jaquess, Gary MacLean,
R. Dan Reid, Richard Stump
Technical Reviewers
Naveen Agarwal, Ashraf Ali, Suresh Anaganti,
M. Onur Artan, Andy Barnett, Matthew
Barsalou, David Bonyuet, David Burger,
Brooks Carder, Bernie Carpenter, L.N. Prabhu
Chandrasekaran, Ken Cogan, Linda CubalchiniTravis, Ahmad Elshennawy, Mark Gavoor,
Kunita Gear, Daniel Gold, T. Gourishankar,
Roberto Guzman, Ellen Hardy, Lynne Hare,
Victoria Jones, Trevor Jordan, Ray Klotz, T.M.
Kubiak, William LaFollette, Scott Laman, Pradip
Mehta, N.S. Narahari, Arind Parthasarathy,
Larry Picciano, Gene Placzkowski, Tony
Polito, Peter Pylipow, Imran Ahmad Rana,
John Richards, James Rooney, Ayman Sakr,
Manboubeh Samghabadi, Brian Scullin,
Abhijit Sengupta, Amitava Sengupta, Mohit
Sharma, A.V. Srinivas, Adrian Tan, Joe Tunner,
B. Vaithiyanathan, Manu Vora, Keith Wagoner,
Jack Westfall, Doron Zilbershtein

To promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality
Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the
authors and not necessarily of ASQ or Quality Progress. Use of the ASQ logo in advertisements does not necessarily
constitute endorsement of that particular product or service by ASQ.

qualityprogress.com ❘ February 2018

QP 5


http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - February 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
Office Efficiency
The Crown Jewels of Design
Open Lines
Less Is More
ASQ 2018 Six Sigma Resource Guide
Standard Issues
Six Sigma Solutions
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - February 2018 - intro
Quality Progress - February 2018 - cover1
Quality Progress - February 2018 - cover2
Quality Progress - February 2018 - 1
Quality Progress - February 2018 - 2
Quality Progress - February 2018 - 3
Quality Progress - February 2018 - 4
Quality Progress - February 2018 - 5
Quality Progress - February 2018 - Seen and Heard
Quality Progress - February 2018 - 7
Quality Progress - February 2018 - Expert Answers
Quality Progress - February 2018 - 9
Quality Progress - February 2018 - Progress Report
Quality Progress - February 2018 - 11
Quality Progress - February 2018 - Mr. Pareto Head
Quality Progress - February 2018 - 13
Quality Progress - February 2018 - Career Coach
Quality Progress - February 2018 - 15
Quality Progress - February 2018 - Office Efficiency
Quality Progress - February 2018 - 17
Quality Progress - February 2018 - 18
Quality Progress - February 2018 - 19
Quality Progress - February 2018 - 20
Quality Progress - February 2018 - 21
Quality Progress - February 2018 - The Crown Jewels of Design
Quality Progress - February 2018 - 23
Quality Progress - February 2018 - 24
Quality Progress - February 2018 - 25
Quality Progress - February 2018 - 26
Quality Progress - February 2018 - 27
Quality Progress - February 2018 - 28
Quality Progress - February 2018 - 29
Quality Progress - February 2018 - Open Lines
Quality Progress - February 2018 - 31
Quality Progress - February 2018 - 32
Quality Progress - February 2018 - 33
Quality Progress - February 2018 - 34
Quality Progress - February 2018 - 35
Quality Progress - February 2018 - 36
Quality Progress - February 2018 - 37
Quality Progress - February 2018 - Less Is More
Quality Progress - February 2018 - 39
Quality Progress - February 2018 - 40
Quality Progress - February 2018 - 41
Quality Progress - February 2018 - 42
Quality Progress - February 2018 - 43
Quality Progress - February 2018 - ASQ 2018 Six Sigma Resource Guide
Quality Progress - February 2018 - 45
Quality Progress - February 2018 - Standard Issues
Quality Progress - February 2018 - 47
Quality Progress - February 2018 - 48
Quality Progress - February 2018 - 49
Quality Progress - February 2018 - Six Sigma Solutions
Quality Progress - February 2018 - 51
Quality Progress - February 2018 - 52
Quality Progress - February 2018 - Statistics Spotlight
Quality Progress - February 2018 - 54
Quality Progress - February 2018 - 55
Quality Progress - February 2018 - 56
Quality Progress - February 2018 - 57
Quality Progress - February 2018 - Marketplace
Quality Progress - February 2018 - 59
Quality Progress - February 2018 - Footnotes
Quality Progress - February 2018 - 61
Quality Progress - February 2018 - 62
Quality Progress - February 2018 - 63
Quality Progress - February 2018 - Try This Today
Quality Progress - February 2018 - cover3
Quality Progress - February 2018 - cover4
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