Quality Progress - February 2018 - 50

Practical knowledge about Six Sigma

Six Sigma Solutions
TRAINING

Break From
Routine

Rethinking what organizations must
get from training their employees
by Mike Carnell

In early 1995, I was asked to be part
of a group tasked with teaching Allied
Signal employees how to do Six Sigma.
I had no idea what that meant, and even
less an idea of how to actually do it.
At Motorola, we had lived the 40 hours
of training per employee per year for
every employee. It was a good thing,
and the organization felt it was getting
a strong return on investment for its
training dollars.
Being clueless, we dove into writing
material and teaching classes. We all had
been through many quality and statistics classes, so we understood that the
conventional instructor-led lecture classes
wouldn't deliver the results the customer
was looking for. The customer wanted
measurable operational results.
We eventually discovered Bloom's
taxonomy. We now understood the
progression from knowledge to comprehension to application. Only by getting
people to the application level were we
going to deliver quantifiable business
results.

cannot be cost justified, it will eventually die an ugly death.
The second reason is that training can create change. Training that
is comprehended at the application level creates sustainable change.
We have heard management talk ad nauseam about sustainability. It
begins with training. By definition, training creates change. If nobody
really understands it, it won't change anything.
Thus began my exposure to the differences between active and
passive learning. Active learning is where students are engaged in
the learning process. Statapults-a hands-on training tool for teaching statistical techniques such as design of experiments (DoE) and
Six Sigma tools-could be considered active learning. It creates more
understanding of DoE, for instance, but actually running a DoE creates
another entire level of understanding.
In today's business environment, we have moved to generative
learning in which we now understand the importance of building on
the knowledge we already have rather than creating new knowledge.
That is generally the point of training done in the workplace: It is a
building process to create a culture that can generate new ideas.
Sustainability, innovation and training are all tied together. Who would
have guessed?
When we considered active learning and Bloom's taxonomy, we
realized that those classroom exercises were only moving people from
the level of knowledge to comprehension. They weren't getting people
to application. We understood that actual projects with mentoring
was the way to deliver results that customers wanted. We have been
delivering site support with projects to achieve that result.

The importance of
application

Moving toward comprehension

Why does getting to application make
a difference? Two reasons. The first is
simply that there is no business value until
you apply something. This is business. If it

50 QP

February 2018 ❘ qualityprogress.com

Last year, I had the pleasure of working with David Terry. After 19 years
of working with Japanese manufacturers, he had an amazing grasp of
the Japanese view of manufacturing. I asked him if he considered himself a lean or Toyota Production System (TPS) practitioner. He seemed
a little taken aback by the question and said he just considered himself


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Table of Contents for the Digital Edition of Quality Progress - February 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
Office Efficiency
The Crown Jewels of Design
Open Lines
Less Is More
ASQ 2018 Six Sigma Resource Guide
Standard Issues
Six Sigma Solutions
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - February 2018 - intro
Quality Progress - February 2018 - cover1
Quality Progress - February 2018 - cover2
Quality Progress - February 2018 - 1
Quality Progress - February 2018 - 2
Quality Progress - February 2018 - 3
Quality Progress - February 2018 - 4
Quality Progress - February 2018 - 5
Quality Progress - February 2018 - Seen and Heard
Quality Progress - February 2018 - 7
Quality Progress - February 2018 - Expert Answers
Quality Progress - February 2018 - 9
Quality Progress - February 2018 - Progress Report
Quality Progress - February 2018 - 11
Quality Progress - February 2018 - Mr. Pareto Head
Quality Progress - February 2018 - 13
Quality Progress - February 2018 - Career Coach
Quality Progress - February 2018 - 15
Quality Progress - February 2018 - Office Efficiency
Quality Progress - February 2018 - 17
Quality Progress - February 2018 - 18
Quality Progress - February 2018 - 19
Quality Progress - February 2018 - 20
Quality Progress - February 2018 - 21
Quality Progress - February 2018 - The Crown Jewels of Design
Quality Progress - February 2018 - 23
Quality Progress - February 2018 - 24
Quality Progress - February 2018 - 25
Quality Progress - February 2018 - 26
Quality Progress - February 2018 - 27
Quality Progress - February 2018 - 28
Quality Progress - February 2018 - 29
Quality Progress - February 2018 - Open Lines
Quality Progress - February 2018 - 31
Quality Progress - February 2018 - 32
Quality Progress - February 2018 - 33
Quality Progress - February 2018 - 34
Quality Progress - February 2018 - 35
Quality Progress - February 2018 - 36
Quality Progress - February 2018 - 37
Quality Progress - February 2018 - Less Is More
Quality Progress - February 2018 - 39
Quality Progress - February 2018 - 40
Quality Progress - February 2018 - 41
Quality Progress - February 2018 - 42
Quality Progress - February 2018 - 43
Quality Progress - February 2018 - ASQ 2018 Six Sigma Resource Guide
Quality Progress - February 2018 - 45
Quality Progress - February 2018 - Standard Issues
Quality Progress - February 2018 - 47
Quality Progress - February 2018 - 48
Quality Progress - February 2018 - 49
Quality Progress - February 2018 - Six Sigma Solutions
Quality Progress - February 2018 - 51
Quality Progress - February 2018 - 52
Quality Progress - February 2018 - Statistics Spotlight
Quality Progress - February 2018 - 54
Quality Progress - February 2018 - 55
Quality Progress - February 2018 - 56
Quality Progress - February 2018 - 57
Quality Progress - February 2018 - Marketplace
Quality Progress - February 2018 - 59
Quality Progress - February 2018 - Footnotes
Quality Progress - February 2018 - 61
Quality Progress - February 2018 - 62
Quality Progress - February 2018 - 63
Quality Progress - February 2018 - Try This Today
Quality Progress - February 2018 - cover3
Quality Progress - February 2018 - cover4
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