Quality Progress - February 2018 - 61

The Facility Manager's Guide to Safety and Security
JOHN HENDERSON ❚ CRC PRESS ❚ 2016 ❚ 270 PP. ❚ $79.95 LIST (BOOK)

If you are responsible for operating
and maintaining any type of physical
facility-whether it is a plant site or an
office-you need this book for reference.
Focusing on elements of crime prevention through environmental design, the
author provides common sense concepts and user-friendly ideas that guide
owners and managers in ensuring an
appropriate workplace for employees
and visitors while reducing the likelihood
of crime or injury.
Most facilities have common functions
that can be managed in a similar manner.
Managers should focus on the two lower
levels of Maslow's Hierarchy of Needs

(physiological and safety) and find out
what is really happening, as opposed to
guessing. Then they can provide easily
understood and practiced policies and
procedures to achieve safe and secure
space while at the same time, reducing
risk and liability to employees, employers and owners.
Primary areas of concern are identified and outlined. Monitoring and
corrective action methods are proposed.
Each is thoroughly discussed using
stories and checklists to include the span
of consideration required.
After understanding the interconnecting issues, a comprehensive plan

The Innovator's Prescription: A Disruptive Solution for Healthcare
CLAYTON M. CHRISTENSEN, JEROME H. GROSSMAN AND JASON HWANG ❚ MCGRAW HILL
EDUCATION ❚ 2009 ❚ 496 PP. ❚ $37 LIST (BOOK)

This book is about the current state
of healthcare in the United States and
what can be done to improve it. While
lamenting the critical condition of the
current healthcare system, the authors
emphasize many of the issues plaguing
the system and offer ideas and solutions.
The book contains 11 chapters. The
first chapter with the role of disruptive
technology and business model innovation in making products and services
affordable and accessible.
The second chapter focuses on the
technological enablers of disruption.
There are interesting discussions about
how the art of medicine becomes a
science, precision medicine, including
its past and present, and the issue of
personalizing medicine.
The third chapter talks about the
business model of a hospital. The
authors argue that hospitals without
focus may have a larger overhead.
Those with focus and specialization
may offer limited services more efficiently, at a lower cost, and with higher
quality and reliability.
The fourth chapter focuses on

disrupting the business model of the
physician's practice. There is a discussion about the inefficiencies in
this model versus the more efficient
workings of retail clinics such as MinuteClinic. The authors also cover quality
issues and the role of information technology such as telemedicine.
Chapter five discusses disruptive
solutions for the care of chronic disease,
including assuring adherence to therapy.
In chapter six, the authors emphasize
the importance of integration to ensure
quality of care at a relatively lower cost.
Chapter seven deals with reimbursement system and related issues. The
authors discuss some solutions for the
uninsured and the poor.
Chapter eight is about the pharmaceutical industry. Some of the topics
discussed include outsourcing dangers,
the clinical trials process of today and
tomorrow, changes in the marketing
of pharmaceutical products, and the
impact of generic drugs.
Chapter nine gets into the future directions for medical devices and diagnostic
equipment, and chapter 10 dwells on the

for implementation can be designed,
which will result in a professional-looking
facility that can be run in a manner to
discourage crime and mischief.
This book is not a shortcut for achieving what is necessary, nor developing an
appropriate facility culture. It does allow
the reader to benefit from the author's
years of experience and provides proven
best practices for everyone.
-Marc A. Feldman, Houston

present and future of medical education.
The authors call for continuous improvement in medical education, including
the integration of science and clinical
education, true rotations for clinical learning, and a focus on the types of medical
professionals that society will need.
In the last chapter, the authors discuss
regulatory reform and the disruption of
healthcare.
This book is highly thought provoking
and is a must-read for anyone involved
in the field of healthcare. Quality and
continuous improvement professionals
in the field of healthcare will likely benefit from the numerous suggestions and
ideas presented in this book for improving the current healthcare system.
-Rangarajan Parthasarathy, Harvard, IL

qualityprogress.com ❘ February 2018

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Table of Contents for the Digital Edition of Quality Progress - February 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
Office Efficiency
The Crown Jewels of Design
Open Lines
Less Is More
ASQ 2018 Six Sigma Resource Guide
Standard Issues
Six Sigma Solutions
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - February 2018 - intro
Quality Progress - February 2018 - cover1
Quality Progress - February 2018 - cover2
Quality Progress - February 2018 - 1
Quality Progress - February 2018 - 2
Quality Progress - February 2018 - 3
Quality Progress - February 2018 - 4
Quality Progress - February 2018 - 5
Quality Progress - February 2018 - Seen and Heard
Quality Progress - February 2018 - 7
Quality Progress - February 2018 - Expert Answers
Quality Progress - February 2018 - 9
Quality Progress - February 2018 - Progress Report
Quality Progress - February 2018 - 11
Quality Progress - February 2018 - Mr. Pareto Head
Quality Progress - February 2018 - 13
Quality Progress - February 2018 - Career Coach
Quality Progress - February 2018 - 15
Quality Progress - February 2018 - Office Efficiency
Quality Progress - February 2018 - 17
Quality Progress - February 2018 - 18
Quality Progress - February 2018 - 19
Quality Progress - February 2018 - 20
Quality Progress - February 2018 - 21
Quality Progress - February 2018 - The Crown Jewels of Design
Quality Progress - February 2018 - 23
Quality Progress - February 2018 - 24
Quality Progress - February 2018 - 25
Quality Progress - February 2018 - 26
Quality Progress - February 2018 - 27
Quality Progress - February 2018 - 28
Quality Progress - February 2018 - 29
Quality Progress - February 2018 - Open Lines
Quality Progress - February 2018 - 31
Quality Progress - February 2018 - 32
Quality Progress - February 2018 - 33
Quality Progress - February 2018 - 34
Quality Progress - February 2018 - 35
Quality Progress - February 2018 - 36
Quality Progress - February 2018 - 37
Quality Progress - February 2018 - Less Is More
Quality Progress - February 2018 - 39
Quality Progress - February 2018 - 40
Quality Progress - February 2018 - 41
Quality Progress - February 2018 - 42
Quality Progress - February 2018 - 43
Quality Progress - February 2018 - ASQ 2018 Six Sigma Resource Guide
Quality Progress - February 2018 - 45
Quality Progress - February 2018 - Standard Issues
Quality Progress - February 2018 - 47
Quality Progress - February 2018 - 48
Quality Progress - February 2018 - 49
Quality Progress - February 2018 - Six Sigma Solutions
Quality Progress - February 2018 - 51
Quality Progress - February 2018 - 52
Quality Progress - February 2018 - Statistics Spotlight
Quality Progress - February 2018 - 54
Quality Progress - February 2018 - 55
Quality Progress - February 2018 - 56
Quality Progress - February 2018 - 57
Quality Progress - February 2018 - Marketplace
Quality Progress - February 2018 - 59
Quality Progress - February 2018 - Footnotes
Quality Progress - February 2018 - 61
Quality Progress - February 2018 - 62
Quality Progress - February 2018 - 63
Quality Progress - February 2018 - Try This Today
Quality Progress - February 2018 - cover3
Quality Progress - February 2018 - cover4
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