Quality Progress - March 2017 - 21


retailer Aldo Group, for example, melds
in-store and online shopping experiences
using Hybris, SAP's ecommerce solution that can personalize a customer's
needs. Aldo used this system to integrate
more than 100 applications, services and
databases, allowing the retailer to process
millions of events per day. 24
In the future, big data will be better
used, and organizations will be built
on micro decisions such as, "Who do I
upgrade to next-day delivery?" and "To
whom do I offer a promotion today?" At
the same time, organizations must be
careful not to annoy shoppers by creating experiences in which a product a
customer viewed starts following them
around for weeks. 25
Traditional analytics, and spotting
trends or problems was a slow, time-intensive process. With these new analytic
tools, problems will be identified in
your sales funnel, enabling interaction
with customers before they abandon a
shopping cart. 26
Site security is an increasing issue,
and retailers are losing about $3.5 billion
a year as a result of online fraud. This
creates the need for tracking every order,
strong secure sockets layer (SSL) authentication, strong passwords and payment
card industry tests.
Looking ahead: The price race is beginning. Multidimensional social networking
is here. People now buy from foreign
online stores, and it's essential to embrace
the mobile revolution. Video-based marketing will explode, and marketing will be
driven by big data. 
REFERENCES AND NOTE
1. Dan Matthews, "5 Innovations That Will
Transform Ecommerce in the Next 10 Years,"
Forbes, May 29, 2016, http://tinyurl.com/
forbes-innov.
2. Catalin Zorzini, "The Ultimate, Epic Guide
to Create a Successful Online Business,"
ecommerce-platforms.com, Jan. 1, 2017, http://
tinyurl.com/qp-ecommerce.
3. Matthews, "5 Innovations That Will Transform
Ecommerce In The Next 10 Years," see
reference 1.
4. Venus Tamturk, "Seven Emerging eCommerce

5.

6.
7.
8.
9.
10.

11.
12.
13.
14.
15.

16.

17.
18.

Technology Innovations," cmsconnected.
com, Aug. 5, 2016, http://tinyurl.com/
qp-cms-ecommerce.
Catalin Zorzini, "Five New and Upcoming
Waves of Innovation in Ecommerce,"
business2community.com, Aug. 14, 2015,
http://tinyurl.com/qp-b2b-innovation.
Zorzini, "The Ultimate, Epic Guide to
Create a Successful Online Business," see
reference 2.
Ibid.
To view Dollar Shave Club's commercial,
visit http://tinyurl.com/dollarshave-qp.
Matthews, "5 Innovations That Will
Transform Ecommerce in the Next 10
Years," see reference 1.
Forrester Research Inc., "U.S. Online Retail
Sales to Reach $370 Billion by 2017," press
release, March 13, 2013, http://tinyurl.com/
qp-forrester-press-release.
Jaz Frederick, "4 Emerging Ecommerce
Technology Innovations," pfsweb.com, May
6, 2016, http://tinyurl.com/qp-pfsweb.
Tamturk, "Seven Emerging eCommerce
Technology Innovations," see reference 4.
Zorzini, "Five New and Upcoming Waves of
Innovation in Ecommerce," see reference 5.
Tamturk, "Seven Emerging eCommerce
Technology Innovations," see reference 4.
Thomas Smale, "The Five Most Innovative
Trends in Ecommerce to Watch for in
2016," Entrepreneur, Dec. 23, 2015, www.
entrepreneur.com/article/254290.
Spencer Lanoue, "3 UX Examples From
Innovative E-Commerce Companies,"
usertesting.com, http://tinyurl.com/
qp-usertest.
Zorzini, "The Ultimate, Epic Guide to Create a
Successful Online Business," see reference 2.
Ibid.

19. Matthews, "Five Innovations That Will
Transform Ecommerce in the Next 10 Years,"
see reference 1.
20. Frederick, "Four Emerging Ecommerce
Technology Innovations," see reference 11.
21. Ibid.
22. Zorzini, "Five New and Upcoming Waves of
Innovation in Ecommerce," see reference 5.
23. Smale, "The Five Most Innovative Trends
in Ecommerce to Watch for in 2016," see
reference 15.
24. Tamturk, "Seven Emerging eCommerce
Technology Innovations," see reference 4.
25. Gábor Imre, "What Are Some Hot Innovation
Trends in Ecommerce?" quora.com, Oct. 5,
2016, http://tinyurl.com/qp-quora.
26. Ibid.

Peter Merrill is president of Quest Management Inc., an
innovation consultancy based in Burlington, Ontario. Merrill
is the author of several ASQ Quality Press books, including
Innovation Never Stops (2015), Do It Right the Second Time,
second edition (2009), and Innovation Generation (2008). He is
a member of ASQ, previous chair of the ASQ Innovation Division
and current chair of the ASQ Innovation Think Tank.

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http://www.tinyurl.com/qp-cms-ecommerce http://www.business2community.com http://www.tinyurl.com/qp-b2b-innovation http://www.tinyurl.com/dollarshave-qp http://www.tinyurl.com/qp-forrester-press-release http://www.pfsweb.com http://www.tinyurl.com/qp-pfsweb http://www.entrepreneur.com/article/254290 http://www.usertesting.com http://www.tinyurl.com/qp-usertest http://www.quora.com http://www.tinyurl.com/qp-quora http://www.tinyurl.com/forbes-innov http://www.cybermetrics.com http://www.ecommerce-platforms.com http://www.tinyurl.com/qp-ecommerce http://www.etq.com http://www.minitab.com http://www.qualitycouncil.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - March 2017

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Field Notes
Innovation Imperative
Hard Wired
Propel Forward
Life After Disruption
Work Smarter, Not Harder
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - March 2017 - cover1
Quality Progress - March 2017 - cover2
Quality Progress - March 2017 - 1
Quality Progress - March 2017 - 2
Quality Progress - March 2017 - 3
Quality Progress - March 2017 - 4
Quality Progress - March 2017 - 5
Quality Progress - March 2017 - Seen and Heard
Quality Progress - March 2017 - 7
Quality Progress - March 2017 - Expert Answers
Quality Progress - March 2017 - 9
Quality Progress - March 2017 - Progress Report
Quality Progress - March 2017 - 11
Quality Progress - March 2017 - 12
Quality Progress - March 2017 - Mr. Pareto Head
Quality Progress - March 2017 - Field Notes
Quality Progress - March 2017 - 15
Quality Progress - March 2017 - 16
Quality Progress - March 2017 - 17
Quality Progress - March 2017 - Innovation Imperative
Quality Progress - March 2017 - 19
Quality Progress - March 2017 - 20
Quality Progress - March 2017 - 21
Quality Progress - March 2017 - Hard Wired
Quality Progress - March 2017 - 23
Quality Progress - March 2017 - 24
Quality Progress - March 2017 - 25
Quality Progress - March 2017 - 26
Quality Progress - March 2017 - 27
Quality Progress - March 2017 - Propel Forward
Quality Progress - March 2017 - 29
Quality Progress - March 2017 - 30
Quality Progress - March 2017 - 31
Quality Progress - March 2017 - 32
Quality Progress - March 2017 - 33
Quality Progress - March 2017 - Life After Disruption
Quality Progress - March 2017 - 35
Quality Progress - March 2017 - 36
Quality Progress - March 2017 - 37
Quality Progress - March 2017 - 38
Quality Progress - March 2017 - 39
Quality Progress - March 2017 - Work Smarter, Not Harder
Quality Progress - March 2017 - 41
Quality Progress - March 2017 - 42
Quality Progress - March 2017 - 43
Quality Progress - March 2017 - Statistics Spotlight
Quality Progress - March 2017 - 45
Quality Progress - March 2017 - 46
Quality Progress - March 2017 - 47
Quality Progress - March 2017 - Standard Issues
Quality Progress - March 2017 - 49
Quality Progress - March 2017 - Marketplace
Quality Progress - March 2017 - 51
Quality Progress - March 2017 - Footnotes
Quality Progress - March 2017 - 53
Quality Progress - March 2017 - 54
Quality Progress - March 2017 - 55
Quality Progress - March 2017 - Back to Basics
Quality Progress - March 2017 - cover3
Quality Progress - March 2017 - cover4
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