Quality Progress - March 2017 - 34


F E AT U R E

INNOVATION

Life After
r
Dis uption
Access to technology creates workflow transformation | by Umberto D'Alessandro
technologies are not always ready for implementation. There are
Technological advances can be awe-inspiring and occasionally
often strategic, budgetary and administrative forces at work that
head spinning. The mere promise of these advances can move
industries similarly to how earnings announcements move financial dictate the pace of implementations of new applications. And in
other situations, everyday technologies are overlooked and not
markets.
leveraged at all.
People sometimes hear technologies described as disruptive,
and this is because truly innovative technologies
do disrupt the existing order of things. The classic
Innovating with disruptive innovations
Just the
example of disruption is when an up-and-coming
Despite limits to the pace of technological transforFacts
organization challenges an incumbent by introducmations, there are ways for workflow and process
ing a newly functional and affordable technology or
owners to view the evolution of disruptive technoloDigital document
product.1
gies and recognize when they are in a position to take
management is
advantage of them. This perspective requires you to
Variations of the concept come from all corners of
a decades-old
technology that is
view disruption in terms of access rather than solely
the business world. There are high-end versus lownow common and
in terms of capability. Specifically, you can focus on
end disruptions, as well as those that are sustaining
affordable enough
for organizations
the point in time when a disruptive technology has
versus empowering disruptions (see Figure 1).
to leverage.
become readily accessible and easy to leverage to
Concepts of disruption help bring clarity to these
After a shared
improve a process.
dynamic trends and help organizations understand
service center
This can be especially true for shared service cenand navigate an increasingly unpredictable business
eliminated hardcopy documents
ters. A part of everyday life for many organizations,
environment. For columnists, scholars and pundits,
and streamlined
shared service centers manage myriad workflows in
there is much to write about. But with the exception
its workflows, it
was able to reduce
areas such as finance, human resources, sales and
of sales brochures and white papers commissioned
cycle times, save
procurement. By harnessing disparate processes and
by manufacturers, people are hard-pressed to find
millions of dollars
and significantly
centralizing them in standardized workflows, shared
much attention paid to the interests of workflow and
reduce labor
service centers deliver efficiencies and economies
process owners.
hours.
of scale that are difficult to match with other service
Genuine innovation will benefit consumers, but
designs.
for workflow and process owners, newly launched

34 QP

March 2017 ❘ qualityprogress.com


http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - March 2017

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Field Notes
Innovation Imperative
Hard Wired
Propel Forward
Life After Disruption
Work Smarter, Not Harder
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - March 2017 - cover1
Quality Progress - March 2017 - cover2
Quality Progress - March 2017 - 1
Quality Progress - March 2017 - 2
Quality Progress - March 2017 - 3
Quality Progress - March 2017 - 4
Quality Progress - March 2017 - 5
Quality Progress - March 2017 - Seen and Heard
Quality Progress - March 2017 - 7
Quality Progress - March 2017 - Expert Answers
Quality Progress - March 2017 - 9
Quality Progress - March 2017 - Progress Report
Quality Progress - March 2017 - 11
Quality Progress - March 2017 - 12
Quality Progress - March 2017 - Mr. Pareto Head
Quality Progress - March 2017 - Field Notes
Quality Progress - March 2017 - 15
Quality Progress - March 2017 - 16
Quality Progress - March 2017 - 17
Quality Progress - March 2017 - Innovation Imperative
Quality Progress - March 2017 - 19
Quality Progress - March 2017 - 20
Quality Progress - March 2017 - 21
Quality Progress - March 2017 - Hard Wired
Quality Progress - March 2017 - 23
Quality Progress - March 2017 - 24
Quality Progress - March 2017 - 25
Quality Progress - March 2017 - 26
Quality Progress - March 2017 - 27
Quality Progress - March 2017 - Propel Forward
Quality Progress - March 2017 - 29
Quality Progress - March 2017 - 30
Quality Progress - March 2017 - 31
Quality Progress - March 2017 - 32
Quality Progress - March 2017 - 33
Quality Progress - March 2017 - Life After Disruption
Quality Progress - March 2017 - 35
Quality Progress - March 2017 - 36
Quality Progress - March 2017 - 37
Quality Progress - March 2017 - 38
Quality Progress - March 2017 - 39
Quality Progress - March 2017 - Work Smarter, Not Harder
Quality Progress - March 2017 - 41
Quality Progress - March 2017 - 42
Quality Progress - March 2017 - 43
Quality Progress - March 2017 - Statistics Spotlight
Quality Progress - March 2017 - 45
Quality Progress - March 2017 - 46
Quality Progress - March 2017 - 47
Quality Progress - March 2017 - Standard Issues
Quality Progress - March 2017 - 49
Quality Progress - March 2017 - Marketplace
Quality Progress - March 2017 - 51
Quality Progress - March 2017 - Footnotes
Quality Progress - March 2017 - 53
Quality Progress - March 2017 - 54
Quality Progress - March 2017 - 55
Quality Progress - March 2017 - Back to Basics
Quality Progress - March 2017 - cover3
Quality Progress - March 2017 - cover4
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