Quality Progress - March 2018 - 19

Direction
Use inflection points to monitor the success of
your cultural transformation efforts | by Stephen K. Hacker
As leaders strive to create quality
cultures and enhance their organizations' performance, understanding
the concept and importance of
inflection points can be valuable. An
inflection point signifies a shift in a performance curve and foretells a turning
point-the realization of positive results.
Transformational journeys can
benefit from recognizing inflection
points. Transformation toward a
quality culture includes an inflection
point at the beginning of a new curve
of lessening quality defects or outages
and increasing product and service
quality (Figure 1, p. 20).
In mathematical terms, an inflection
point is the point at which the curvature, or concavity, of data plotted on a
graph changes from concave to convex
or vice versa. In other words, it's the
point at which the data indicate an
approaching downturn or upturn.
In business, the inflection point
often is declared to investors as the

foretelling of a change in performance
outcomes. But really, it's merely foreshadowing these changes because
business results have not yet reached
a turning point. Investors usually are
weary of such claims while they await
solid performance results.
Likewise, the declaration of an inflection point indicating a quality culture
often is difficult to sense, whereas a
turning point is evidenced by stark
improvement in quality results.
A turning point in mathematics is
the point at which the slope of a graph
turns from positive to negative or vice
versa-the point at which results start
to go from bad to good or good to bad.
In the business cycle, it's the point at
which a new enterprise, for example,
starts making a profit versus shelling out
capital and expense dollars. Although
a new business may slow its losses
over time, the turning point is when it
begins to make a profit.

qualityprogress.com ❘ March 2018

QP 19


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Table of Contents for the Digital Edition of Quality Progress - March 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
My Quality Story
In the Right Direction
A Different Kind of BBQ
Gaining Ground
Impeding Progress
Innovation Imperative
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - March 2018 - INTRO
Quality Progress - March 2018 - cover1
Quality Progress - March 2018 - cover2
Quality Progress - March 2018 - 1
Quality Progress - March 2018 - 2
Quality Progress - March 2018 - 3
Quality Progress - March 2018 - 4
Quality Progress - March 2018 - 5
Quality Progress - March 2018 - Seen and Heard
Quality Progress - March 2018 - 7
Quality Progress - March 2018 - Expert Answers
Quality Progress - March 2018 - 9
Quality Progress - March 2018 - Progress Report
Quality Progress - March 2018 - 11
Quality Progress - March 2018 - 12
Quality Progress - March 2018 - Mr. Pareto Head
Quality Progress - March 2018 - Career Coach
Quality Progress - March 2018 - 15
Quality Progress - March 2018 - My Quality Story
Quality Progress - March 2018 - 17
Quality Progress - March 2018 - In the Right Direction
Quality Progress - March 2018 - 19
Quality Progress - March 2018 - 20
Quality Progress - March 2018 - 21
Quality Progress - March 2018 - 22
Quality Progress - March 2018 - 23
Quality Progress - March 2018 - A Different Kind of BBQ
Quality Progress - March 2018 - 25
Quality Progress - March 2018 - 26
Quality Progress - March 2018 - 27
Quality Progress - March 2018 - 28
Quality Progress - March 2018 - 29
Quality Progress - March 2018 - 30
Quality Progress - March 2018 - 31
Quality Progress - March 2018 - Gaining Ground
Quality Progress - March 2018 - 33
Quality Progress - March 2018 - 34
Quality Progress - March 2018 - 35
Quality Progress - March 2018 - 36
Quality Progress - March 2018 - Impeding Progress
Quality Progress - March 2018 - 38
Quality Progress - March 2018 - 39
Quality Progress - March 2018 - 40
Quality Progress - March 2018 - 41
Quality Progress - March 2018 - 42
Quality Progress - March 2018 - 43
Quality Progress - March 2018 - Innovation Imperative
Quality Progress - March 2018 - 45
Quality Progress - March 2018 - 46
Quality Progress - March 2018 - 47
Quality Progress - March 2018 - Statistics Spotlight
Quality Progress - March 2018 - 49
Quality Progress - March 2018 - 50
Quality Progress - March 2018 - 51
Quality Progress - March 2018 - 52
Quality Progress - March 2018 - 53
Quality Progress - March 2018 - Standard Issues
Quality Progress - March 2018 - 55
Quality Progress - March 2018 - 56
Quality Progress - March 2018 - 57
Quality Progress - March 2018 - Marketplace
Quality Progress - March 2018 - 59
Quality Progress - March 2018 - Footnotes
Quality Progress - March 2018 - 61
Quality Progress - March 2018 - 62
Quality Progress - March 2018 - 63
Quality Progress - March 2018 - Back to Basics
Quality Progress - March 2018 - cover3
Quality Progress - March 2018 - cover4
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