Quality Progress - March 2018 - 22

F E AT U R E

QUALITY CULTURE
by a flow of ideas and energy, and may later result in new products and services-or even a new organization.
In a quality cultural transformation, signs of an inflection
point might be seen in the increased use of data to make decisions, the increased role of measurement or the organization's
attentiveness to customer feedback. Celebrate these signs and
encourage more quality practices and thinking.
Look at the edges of daily activities for inflection point clues.
What is being said or done that is outside the norm? If these
ideas or actions continue, what might be the effect on the
transformation? Of course, most of these outliers will fall by the
wayside, but a few will gain strength and acceptance, and may
become the norm. Activities and thinking found on the edge-
such as video streaming, online shopping, digital cameras and
texting-may signal the creation of a new paradigm.
To avoid an unwanted shift to a poorer quality culture, don't
ignore inflection point evidence as it emerges. Where is quality
losing its punch? What behaviors signal a lower prioritization of
quality in forming business strategies and operational goals?

but the curve is being affected. Write down the change, track
the frequency of the new behavior, allow the behavior to
become a habit-the norm-and results will flow.
+ Join with others. Share your experiences, support others and welcome support during your personal leadership
transformation.
Transforming a culture is not for the faint-hearted. As a
quality leader, you must dig deep and bring forth personal
transformation. And when the cultural transformation occurs-
as evidenced by results-the inflection point in the journey will
be easier to see. Learn from this shift to establish a different
performance curve for the next challenge.
REFERENCES
1. Stephanie Hernandez McGavin, "Robert Cox, Ad Man Behind Ford's
'Quality Is Job 1' Pitch, Dies," Automotive News, June 29, 2016,
https://tinyurl.com/y7m7cb4w.
2. Stephen K. Hacker, How to Coach Individuals, Teams, and
Organizations to Master Transformational Change: Surfing Tsunamis,
Business Expert Press, 2012.
3. "Mission and History," Keep America Beautiful, www.kab.org/
about-us/mission-history.

Personal transformation

Inflection points in our lives often start with small, self-initiated
changes. Weight gain, for example, is later replaced by a weightloss turning point after the small decision is made to avoid
unhealthy snacking. An inflection point is experienced, and the
unhealthy curve starts to flip.
By walking more each day, sedentary living is replaced by
a curve leading to robust health. And reading a few minutes
each day for intellectual growth can begin to shift the zombie
absorption of TV.
It's difficult to see that these small changes can make any
real difference, but if pursued, they can be the start of a real
transformation.
When seeking personal leadership transformation, look to
change past practices and mindsets that appear not to work.
Leading a quality cultural transformation requires individual
change or you would have already made it a reality.
How might you be contributing to the poor quality environment? It's a tough question to ask yourself, but accomplishing
a quality transformation requires a step-function leadership
improvement and performance assessment of past wins and
losses. It's challenging work.
+ Choose your turning point targets. What are the areas in
your life where commitment to transformation is strong?
When do you target the turnaround? What changes are
needed to reach these goals?
+ Recognize the small, positive leadership changes. Take
risks to better lead others-build relationships, establish
bridges to other disciplines, seek to understand someone
else's perspective and establish trust. Victory is not yet yours,

22 QP

March 2018 ❘ qualityprogress.com

Stephen K. Hacker
is the CEO and a
founding partner
of Transformation
Systems International
LLC in Bend, OR. He
earned an MBA from
the University of New Orleans. He is a past
ASQ chair and an ASQ fellow.

As a quality leader, you
must dig deep and bring
forth personal transformation. And when the
cultural transformation
occurs-as evidenced by
results-the inflection
point in the journey will
be easier to see.


https://www.tinyurl.com/y7m7cb4w http://www.kab.org/about-us/mission-history http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - March 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
My Quality Story
In the Right Direction
A Different Kind of BBQ
Gaining Ground
Impeding Progress
Innovation Imperative
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - March 2018 - INTRO
Quality Progress - March 2018 - cover1
Quality Progress - March 2018 - cover2
Quality Progress - March 2018 - 1
Quality Progress - March 2018 - 2
Quality Progress - March 2018 - 3
Quality Progress - March 2018 - 4
Quality Progress - March 2018 - 5
Quality Progress - March 2018 - Seen and Heard
Quality Progress - March 2018 - 7
Quality Progress - March 2018 - Expert Answers
Quality Progress - March 2018 - 9
Quality Progress - March 2018 - Progress Report
Quality Progress - March 2018 - 11
Quality Progress - March 2018 - 12
Quality Progress - March 2018 - Mr. Pareto Head
Quality Progress - March 2018 - Career Coach
Quality Progress - March 2018 - 15
Quality Progress - March 2018 - My Quality Story
Quality Progress - March 2018 - 17
Quality Progress - March 2018 - In the Right Direction
Quality Progress - March 2018 - 19
Quality Progress - March 2018 - 20
Quality Progress - March 2018 - 21
Quality Progress - March 2018 - 22
Quality Progress - March 2018 - 23
Quality Progress - March 2018 - A Different Kind of BBQ
Quality Progress - March 2018 - 25
Quality Progress - March 2018 - 26
Quality Progress - March 2018 - 27
Quality Progress - March 2018 - 28
Quality Progress - March 2018 - 29
Quality Progress - March 2018 - 30
Quality Progress - March 2018 - 31
Quality Progress - March 2018 - Gaining Ground
Quality Progress - March 2018 - 33
Quality Progress - March 2018 - 34
Quality Progress - March 2018 - 35
Quality Progress - March 2018 - 36
Quality Progress - March 2018 - Impeding Progress
Quality Progress - March 2018 - 38
Quality Progress - March 2018 - 39
Quality Progress - March 2018 - 40
Quality Progress - March 2018 - 41
Quality Progress - March 2018 - 42
Quality Progress - March 2018 - 43
Quality Progress - March 2018 - Innovation Imperative
Quality Progress - March 2018 - 45
Quality Progress - March 2018 - 46
Quality Progress - March 2018 - 47
Quality Progress - March 2018 - Statistics Spotlight
Quality Progress - March 2018 - 49
Quality Progress - March 2018 - 50
Quality Progress - March 2018 - 51
Quality Progress - March 2018 - 52
Quality Progress - March 2018 - 53
Quality Progress - March 2018 - Standard Issues
Quality Progress - March 2018 - 55
Quality Progress - March 2018 - 56
Quality Progress - March 2018 - 57
Quality Progress - March 2018 - Marketplace
Quality Progress - March 2018 - 59
Quality Progress - March 2018 - Footnotes
Quality Progress - March 2018 - 61
Quality Progress - March 2018 - 62
Quality Progress - March 2018 - 63
Quality Progress - March 2018 - Back to Basics
Quality Progress - March 2018 - cover3
Quality Progress - March 2018 - cover4
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