Quality Progress - March 2018 - 45

Giving people
time and space is
the first step to a
creative culture.
It is this release
from prison that
makes it so easy to
engage people in
creative thinking.

What I describe is not great new insight.
W. Edwards Deming and Philip B. Crosby heavily
emphasized the people aspects of quality management. Deming said, "Drive out fear" and one
of Crosby's 14 steps to quality improvement (step
12-recognition) advocated, "Appreciate those who
participate." Both quality pioneers recognized that
without a culture of quality, an organization would
always struggle.

Engagement and innovation

Quality engagement isn't just about competency:
It's about people understanding the aims of their
organizations, how they contribute to those aims
and, most importantly, people becoming personally
satisfied when they see their contribution make a
difference.
Many organizations have degenerated the roles
of manager and team lead into work planners.
Those organizations have completely lost the
coaching role that managers should perform. For
example, good sports coaches do not just deal with

game plans and player fitness: They engage each
team member to ensure interaction between them
works well and the team functions together as a
whole. They congratulate people who are successful
and encourage others who struggle.
Sadly, many organizations today say this is an HR
function. HR creates the framework and provides
the tools such as performance assessment, but
managers and team leads must execute. They are
responsible for ensuring their people are engaged.
Engagement starts with recruitment. Again, HR
provides the framework and tools, and often will do
the initial screening. But it's the leader's job to pick
the right people. Unfortunately, this is often just
based on competence and does not examine how a
person will fit with other team members.
Innovators come in many shapes and sizes, and
there's a tendency to think that if a person is not
creative, they cannot innovate. If you have read
previous Innovation Imperative columns, you know I
emphasize the different roles people play at the different stages of the innovation process. The process

qualityprogress.com ❘ March 2018

QP 45


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Table of Contents for the Digital Edition of Quality Progress - March 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
My Quality Story
In the Right Direction
A Different Kind of BBQ
Gaining Ground
Impeding Progress
Innovation Imperative
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - March 2018 - INTRO
Quality Progress - March 2018 - cover1
Quality Progress - March 2018 - cover2
Quality Progress - March 2018 - 1
Quality Progress - March 2018 - 2
Quality Progress - March 2018 - 3
Quality Progress - March 2018 - 4
Quality Progress - March 2018 - 5
Quality Progress - March 2018 - Seen and Heard
Quality Progress - March 2018 - 7
Quality Progress - March 2018 - Expert Answers
Quality Progress - March 2018 - 9
Quality Progress - March 2018 - Progress Report
Quality Progress - March 2018 - 11
Quality Progress - March 2018 - 12
Quality Progress - March 2018 - Mr. Pareto Head
Quality Progress - March 2018 - Career Coach
Quality Progress - March 2018 - 15
Quality Progress - March 2018 - My Quality Story
Quality Progress - March 2018 - 17
Quality Progress - March 2018 - In the Right Direction
Quality Progress - March 2018 - 19
Quality Progress - March 2018 - 20
Quality Progress - March 2018 - 21
Quality Progress - March 2018 - 22
Quality Progress - March 2018 - 23
Quality Progress - March 2018 - A Different Kind of BBQ
Quality Progress - March 2018 - 25
Quality Progress - March 2018 - 26
Quality Progress - March 2018 - 27
Quality Progress - March 2018 - 28
Quality Progress - March 2018 - 29
Quality Progress - March 2018 - 30
Quality Progress - March 2018 - 31
Quality Progress - March 2018 - Gaining Ground
Quality Progress - March 2018 - 33
Quality Progress - March 2018 - 34
Quality Progress - March 2018 - 35
Quality Progress - March 2018 - 36
Quality Progress - March 2018 - Impeding Progress
Quality Progress - March 2018 - 38
Quality Progress - March 2018 - 39
Quality Progress - March 2018 - 40
Quality Progress - March 2018 - 41
Quality Progress - March 2018 - 42
Quality Progress - March 2018 - 43
Quality Progress - March 2018 - Innovation Imperative
Quality Progress - March 2018 - 45
Quality Progress - March 2018 - 46
Quality Progress - March 2018 - 47
Quality Progress - March 2018 - Statistics Spotlight
Quality Progress - March 2018 - 49
Quality Progress - March 2018 - 50
Quality Progress - March 2018 - 51
Quality Progress - March 2018 - 52
Quality Progress - March 2018 - 53
Quality Progress - March 2018 - Standard Issues
Quality Progress - March 2018 - 55
Quality Progress - March 2018 - 56
Quality Progress - March 2018 - 57
Quality Progress - March 2018 - Marketplace
Quality Progress - March 2018 - 59
Quality Progress - March 2018 - Footnotes
Quality Progress - March 2018 - 61
Quality Progress - March 2018 - 62
Quality Progress - March 2018 - 63
Quality Progress - March 2018 - Back to Basics
Quality Progress - March 2018 - cover3
Quality Progress - March 2018 - cover4
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