Quality Progress - March 2018 - 6

SEEN&HEARD

Reader reactions from around the world
MOVING UP

"Salary Survey: The Next Rung" (December 2017, pp. 20-28):
Insightful! As an analyst with about two years' experience,
this is very relevant for me.
Andrew Rusch, Bloomington, IN
GOOD ADVICE
"Career Coach: Two Crucial Errors" (December 2017, pp. 16-18) offers excellent advice for
job seekers. When interviewing potential job candidates, I always look for people who
are interested in the organization and its products. We are an aggressive, high quality,
driven organization, and we want people who lead and take charge, not just come to
work because they want a paycheck. We look for people who can contribute to the
growth of the organization.
Kenneth Whisler, Edinburg, PA
ESSENTIAL COMPONENTS
Quality Progress owes its consultant members an apology. The article, "Ready or Not"
(January 2018, pp. 16-21) states: "ISO 9001:2015 implementation is not an expensive
activity that requires high-priced consultants to hold your hand through the transition.
ASQ has several resources to help you..." ASQ is the organization we are supposed to go
to for support and education, and Quality Progress is publishing articles saying we are
an unnecessary expense.
Sherri Gallagher, Mundelein, IL
Editor's Response:
The author's message here was targeted toward some consultants who charge excessive
fees for smaller organizations that simply can't afford to pay them, and to point out that
there are resources available to assist these organizations. Consultants are an essential
component of the organizational improvement ecosystem.

THE REACTION GAUGE
this month's question
As organizations begin to realize
just how important culture is to their
employees and to the customer experience, more and more are adding
a chief customer officer and chief
culture officer to their C-suites.
Has your organization added either
of these positions? If not, who is
responsible for your organization's
quality culture?

Send us your take at editor@asq.org.

6 QP

March 2018 ❘ qualityprogress.com

last month's question

Increasingly, organizations in the food industry are using
blockchain technology to quickly track and recall unsafe
food. Blockchain essentially is a bookkeeping method that
links entries together to create a secure and reliable record of
transactions. It allows organizations to see every step a food
product takes from start to finish.
What other industries might benefit from blockchain? Are
there any drawbacks to the technology?

Claire Everett, St. Leonards, Australia, says:
something must be done.
I would love to see blockchain technolThe recent death of a driver in Malaysia
ogy adapted for the automotive industry
highlights this. She bought her car secondto keep track of car owners and which
hand, and the airbag recall notifications
parts are in which cars. The recent issues
didn't reach her. It's possible that if the recall
around contacting the current owner
notifications had reached her, the airbag
of a car that has been sold by its origwould have been fixed and she would still
inal buyer and letting them know their
be alive.
vehicle is involved in a recall shows that


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Table of Contents for the Digital Edition of Quality Progress - March 2018

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Career Coach
My Quality Story
In the Right Direction
A Different Kind of BBQ
Gaining Ground
Impeding Progress
Innovation Imperative
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - March 2018 - INTRO
Quality Progress - March 2018 - cover1
Quality Progress - March 2018 - cover2
Quality Progress - March 2018 - 1
Quality Progress - March 2018 - 2
Quality Progress - March 2018 - 3
Quality Progress - March 2018 - 4
Quality Progress - March 2018 - 5
Quality Progress - March 2018 - Seen and Heard
Quality Progress - March 2018 - 7
Quality Progress - March 2018 - Expert Answers
Quality Progress - March 2018 - 9
Quality Progress - March 2018 - Progress Report
Quality Progress - March 2018 - 11
Quality Progress - March 2018 - 12
Quality Progress - March 2018 - Mr. Pareto Head
Quality Progress - March 2018 - Career Coach
Quality Progress - March 2018 - 15
Quality Progress - March 2018 - My Quality Story
Quality Progress - March 2018 - 17
Quality Progress - March 2018 - In the Right Direction
Quality Progress - March 2018 - 19
Quality Progress - March 2018 - 20
Quality Progress - March 2018 - 21
Quality Progress - March 2018 - 22
Quality Progress - March 2018 - 23
Quality Progress - March 2018 - A Different Kind of BBQ
Quality Progress - March 2018 - 25
Quality Progress - March 2018 - 26
Quality Progress - March 2018 - 27
Quality Progress - March 2018 - 28
Quality Progress - March 2018 - 29
Quality Progress - March 2018 - 30
Quality Progress - March 2018 - 31
Quality Progress - March 2018 - Gaining Ground
Quality Progress - March 2018 - 33
Quality Progress - March 2018 - 34
Quality Progress - March 2018 - 35
Quality Progress - March 2018 - 36
Quality Progress - March 2018 - Impeding Progress
Quality Progress - March 2018 - 38
Quality Progress - March 2018 - 39
Quality Progress - March 2018 - 40
Quality Progress - March 2018 - 41
Quality Progress - March 2018 - 42
Quality Progress - March 2018 - 43
Quality Progress - March 2018 - Innovation Imperative
Quality Progress - March 2018 - 45
Quality Progress - March 2018 - 46
Quality Progress - March 2018 - 47
Quality Progress - March 2018 - Statistics Spotlight
Quality Progress - March 2018 - 49
Quality Progress - March 2018 - 50
Quality Progress - March 2018 - 51
Quality Progress - March 2018 - 52
Quality Progress - March 2018 - 53
Quality Progress - March 2018 - Standard Issues
Quality Progress - March 2018 - 55
Quality Progress - March 2018 - 56
Quality Progress - March 2018 - 57
Quality Progress - March 2018 - Marketplace
Quality Progress - March 2018 - 59
Quality Progress - March 2018 - Footnotes
Quality Progress - March 2018 - 61
Quality Progress - March 2018 - 62
Quality Progress - March 2018 - 63
Quality Progress - March 2018 - Back to Basics
Quality Progress - March 2018 - cover3
Quality Progress - March 2018 - cover4
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