Quality Progress - May 2013 - 50

StatiSticS Roundtable suring the blockbuster drug supply would As noted previously, we feel that the approach should be based on the problem, satisfy market demand. These applications of the matrix and not the other way around, and no one other experiences show that: method is universally best. We have found • Many, perhaps most, problems will fall this matrix works well in guiding practitio- into one or more, but not all, of these ners in diagnosing the best approach to a quadrants. This is natural and to be given problem, and we recommend it for expected. your consideration. • After we know the quadrant or quad- Of course, it is not a prescriptive rants the problem occupies, the possi- system. It should serve as a guide and not bilities for identifying the right improve- dictate the approach to be taken. Further, ment method are greatly enhanced. it is not exhaustive; many more methods • The problem-solving speed and accu- could be added to the matrix. Use of such tools to guide improvement efforts is an racy is increased. • Probability of success is increased. Many practitioners have told us over the years that they understand different methods, such as lean Six Sigma, kaizen events, reengineering and WorkOut, but they are confused as to which improvement approach is the best. They also wonder if one method is best for all problems. example of statistical engineering, a topic we have discussed in detail in earlier Statistics Roundtable columns.7-9 QP REFERENCES 1. Ronald d. Snee and Roger W. Hoerl, Six Sigma Beyond the Factory Floor, FT Prentice-Hall, 2005. 2. Ronald d. Snee and Roger W. Hoerl, “Integrating lean and Six Sigma: a Holistic approach,” Six Sigma Forum Magazine, May 2007, pp. 15-21. 3. Ronald d. Snee, “digging the Holistic approach—Rethink Business Improvement to Improve the Bottom line,” Quality Progress, october 2009, pp. 52-54. 4. Roger W. Hoerl and Ronald d. Snee, Statistical Thinking; Improving Business Performance, second edition, John Wiley and Sons, 2012. 5. Snee, Six Sigma Beyond the Factory Floor, see reference 1 6. Thomas l. Mcgurk, “Ramping Up and ensuring Supply Capability for Biopharmaceuticals,” BioPharm International, January 2004, pp. 1-4. 7. Roger W. Hoerl and Ronald d. Snee, “Closing the gap,” Quality Progress, May 2010, pp. 52-53. 8. Ronald d. Snee and Roger W. Hoerl, “Further explanation,” Quality Progress, december 2010, pp. 68-72. 9. Ronald d. Snee and Roger W. Hoerl, “Proper Blending,” Quality Progress, June 2011, pp. 46-49. © 2013 Roger W. Hoerl and Ronald d. Snee ROGER W. HOERL is Brate-Peschel assistant professor of statistics at Union College in Schenectady, NY. He has a doctorate in applied statistics from the University of Delaware in Newark. Hoerl is an ASQ fellow, a recipient of the ASQ’s Shewhart Medal and Brumbaugh Award, and an academician in the International Academy for Quality. RONALD D. SNEE is president of Snee Associates LLC in Newark, DE. He has a doctorate in applied and mathematical statistics from Rutgers University in New Brunswick, NJ. Snee has received ASQ’s Shewhart and Grant Medals. He is an ASQ fellow and an academician in the International Academy for Quality. ASQ Enterprise and Site Members These organizations have pledged their commitment to quality by becoming ASQ Enterprise or Site members. Learn more about these membership levels, and the benefits, by visiting asq.org/organizations. Enterprise Quality Roundtable Members 3M Company Abbott Abu Dhabi Water & Electricity Authority Alcoa Barclays PLC Baxter International BD Bechtel Bharat Electronics Limited Boeing Booz Allen Hamilton CareFusion Corporation Caterpillar Inc. Cisco The Coca-Cola Company Cummins 50 QP • www.qualityprogress.com Deere & Company DCMA (Defense Contract Management Agency) The Dow Chemical Company DuPont FedEx Ford Motor Co. General Electric General Motors Genpact Goodrich Hewlett-Packard Honeywell International Ingersoll Rand Intel Corporation Kimberly-Clark Corporation Kohler Company Enterprise Corporate Members Kraft Foods L-3 Communications Lockheed Martin Mattel Northrop Grumman Raytheon RIM Siemens Tata Group TE Connectivity Textron Turkish Airlines Inc. UnitedHealth Group Xerox Aerojet Aerotek Banner Pharmacaps Inc. City of Milwaukee Ivy Tech Community College Orkin LLC Pinal County Clerk of the Superior Court Xchanging Technologies Services India Pvt. Ltd. http://asq.org/membership/why-become-a-member/overview.html?wt.mc_id=BA110137 http://www.asq.org/organizations http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - May 2013

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Balancing Act
Avoiding an Avalanche
What Makes You Tick?
Mood Righting
Innovation Imperative
Quality in the First Person
Standards Outlook
Statistics Roundtable
Special Section: ASQ Enterprise and Site Members
3.4 per Million
Career Corner
Career Corner
QP Toolbox
QP Toolbox
QP Reviews
QP Reviews
One Good Idea
One Good Idea

Quality Progress - May 2013

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