Quality Progress - May 2013 - (Page 60)
Lean Management Principles
For Information Technology
Gerhard J. Plenart, CRC Press, 2012, 368
or are we creating more problems?
• A measurement system is not for management, it is for motivating employees.
• People respond to what is inspected,
pp., $79.95 (book).
• Find the root cause.
• Standardize to prevent recurrence.
Suggestion systems and quality circles
are important parts of the house of gemba.
Although this book
not to what is expected.
This is a way to prove that employees are
is intended for IT
Relevant diagrams, illustrations, a
actively involved in kaizen and that man-
practitioners, it is an
serviceable bibliography and index make
agement has been successful in building
this book easy-to-read. The message and
the kaizen infrastructure.
for anyone looking to
materials are simple to assimilate. If you
implement lean man-
are looking to implement or upgrade your
studies from a wide range of organiza-
lean initiative, reading this book is well
tions demonstrating how gemba kai-
The author does
worth your time.
zen has been successfully applied. For
an admirable job of
Marc A. Feldman
Solvay Chemicals Inc.
on production processes, technology and
change management, all with the aim of
Included in the book are global case
example, how Caetano Bus in Portugal
succeeded in delivering on schedule; how
customer expectations were exceeded
at Disney World; how Rome’s airport was
transformed; how participation made a
larly during the lifetime of an IT project—
Gemba Kaizen: A Commonsense
Approach to a Continuous
software development, implementation,
Maasaki Imai, McGraw-Hill Professional,
the energy distribution company Enexis
hardware upgrades, user training, quality
2012, 448 pp., $40 (book, second edition).
in the Netherlands; and how quality was
control and piloting—it makes them prime
Gemba means “actual place” in Japanese.
improved at Inoue Hospital in Japan.
Due to all that occurs and repeats regu-
targets for lean techniques.
Gemba is where
The first portion of the book discusses
difference for Xuji Group in China; how
the delivery process was improved at
This is not a book of theory but a book
real action occurs.
of action. Every manager of any type of
the need for IT to become lean. The
In Japanese, kaizen
organization should read this book.
second part covers a structured method
for analyzing and dissecting problems and
Luleå University of Technology
processes. The final section provides an
overview of continuous process improve-
that involve everyone,
both managers and
Plenart emphasizes that interpretation
relatively little expense. In this second
differ tremendously between practitioners
edition, Imai explains how to reach cost-
Certification: How to
Design a Valid, Defensible,
of IT and their customers, internal and
effective improvements by kaizen in a way
Judith Hale, Pfeiffer, 2012, 288 pp., $80
external. Differences occur even within en-
that brings dramatic results through the
(book, second edition).
terprise areas and often are due to varying
power of common sense.
This book shows how to initiate, plan,
In trying to find where lean can benefit,
expectations. Example systems for over-
workers, and entail
Gemba management has five golden
implement and improve a sustainable
coming these disparities are suggested.
certification program that meets orga-
Simple concepts are offered throughout
• Go to the gemba first.
nizational and stakeholders’ needs and
the book such as:
• Check relevant objects.
expectations. The author notes that the
• What does this process try to achieve?
• Take temporary countermeasures of the
certification program deals with decid-
• Are we working on the correct problem
60 QP • www.qualityprogress.com
ing which functions will be served and
Table of Contents for the Digital Edition of Quality Progress - May 2013
Mr. Pareto Head
Avoiding an Avalanche
What Makes You Tick?
Quality in the First Person
Special Section: ASQ Enterprise and Site Members
3.4 per Million
One Good Idea
One Good Idea
Quality Progress - May 2013