Quality Progress - May 2014 - (Page 50)

QUALITY IN THE FIRST PERSON BY GOVIND RAMU Pay It Forward Anyone can invest in a culture of quality IN THE SUMMER of 2004, I received an process. Earning six ASQ certifications, that valued professional development and email from the chair of the ASQ Ottawa teaching ASQ members and organiza- continual learning. They did not express Valley section inquiring about my interest tional employees for different certifica- trivial worries such as, "What if these in teaching a refresher course for ASQ. We tion exams, and reading questions about employees build their résumés at our had previously met at section meetings, certification exams from active discussion cost and leave the company?" Managers during which he recognized me for hav- forums got me thinking. Although there knew that just one good business decision ing earned six ASQ certifications. When were good resources available, there was or one product risk mitigated using the we met on a weekend at a Tim Hortons still an opportunity to help new exam certification body of knowledge paid the doughnut shop in downtown Ottawa, On- takers. certification cost incurred by the organiza- tario, to discuss training logistics, I had no I delivered a presentation for my local tion many times over. Helping quality professionals through idea that it would be the first of many con- section and subsequently distilled my nections I would make within my region, certification advice in the QP article, "Test their certification journeys requires a signif- my organization and around the world, Run."1 Four years later, I continue to re- icant time investment. But you don't have all centered around the common goal of ceive feedback from those who benefited to launch a training initiative or commit promoting a culture of quality. from my tips. to answering questions for study groups Within days, I obtained approval from Hundreds of people from around the to make a difference in your organization. my employer to set up a class in the or- world have sent me emails and LinkedIn There are many ways to share the value of ganization's meeting room, order training messages requesting my guidance on certi- ASQ. There is a treasure trove of resources materials, teach some topics and arrange fication preparation. Helping these profes- in ASQ's online Knowledge Center and for ASQ members to teach others. Finally, sionals improve their careers gives me a staff members who can help you research the exam day came. I was as anxious as sense of fulfillment. In some cases, these knowledge and information that you can my students, but when the results came certified professionals pay it forward by apply on the job. ASQ site membership in, it was great news: a 100% pass rate becoming coaches and mentors for new gives all on-site employees access to valu- for my first group of 10 students (all ASQ certification candidates. able knowledge resources. Charity begins at home. The same Subsequent to introducing ASQ mem- mindset applies to volunteering. Think bership models to my organization, one of bilities followed: treasurer, membership about employees within your own orga- our major sites in the Philippines became chair, acting section chair and section nization, starting with your direct reports a site member. With my organization's sup- chair. I also volunteered at ASQ for vari- and the colleagues you see every day. This port and resources from ASQ, I am look- ous steps in the certification development is where every ASQ member can make a ing forward to more progress in building a members). Section-level volunteering responsi- difference. My individual A3 plan at work includes the following action every year: "Provide guidance and training for extended quality staff on obtaining ASQ certifications." Of course, management support is vital. I am fortunate to have received strong support from management at organizations 50 QP * www.qualityprogress.com culture of quality. QP REFERENCE 1. Govind Ramu, "Test Run," Quality Progress, January 2010, pp. 40-48. GOVIND RAMU is a director of quality assurance at SunPower Corp. in San Jose, CA. Ramu is a licensed professional mechanical engineer from Ontario, Canada. An ASQ fellow, Ramu is an ASQ-certified manager of quality/organizational excellence, quality engineer, Six Sigma Black Belt, auditor, software engineer and reliability engineer. He is co-author of The Certified Six Sigma Green Belt Handbook (ASQ Quality Press, 2008) and and a contributor to The Lean Handbook: A Guide to the Bronze Certification Body of Knowledge (ASQ Quality Press, 2012). http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - May 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Catching Fire
Making the Rounds
Plan of Attack
Virtual Voices
Innovation Imperative
Measure for Measure
Quality in the First Person
Career Corner
Standards Outlook
QP Toolbox
QP Reviews
One Good Idea

Quality Progress - May 2014

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