Quality Progress - May 2014 - 8

EXPERTANSWE Starting a career in quality Based on your education and experience, advantage. As an example, you can refer to Q: I'm a young engineer who has worked you likely have helped initiate and complete my experience leveraging ASQ resources to as a process engineer at various organiza- numerous process and quality improve- develop my career in quality management tions. I want to pursue a career in quality, ment initiatives to benefit the organiza- at AT&T Bell Laboratories.1 starting as a quality engineer. I have already tions. Cite specific examples when you're Manu K. Vora initiated these steps by earning my ASQ applying for quality engineering positions. Chairman and president quality engineer certification. How can I Successful quality and process im- Business Excellence Inc. best portray my experience to new employ- provement hinges on managing change ers, even without a direct quality role or ISO and projects. Be sure to cite any specific experience? experience you have running a project with Kyle Ketterling good results. This skill is portable and can Tinley Park, IL Naperville, IL REFERENCE 1. Manu K. Vora, "Purpose and Principle," Quality Progress, January 2014, pp. 46-47. be acquired through project management training. When approaching a potential em- Testing traceability A: When applying for jobs in quality, be sure ployer, expand on your team building and Q: Can you share some best practices to highlight your education, process engineer- interpersonal skills. Furthermore, if there is on how robust your product or process ing experience in various organizations (and an opportunity at your current workplace, traceability system should be? How can my possibly in various industries), as well as your volunteer to lead a quality improvement organization evaluate the effectiveness of ASQ quality engineer certification and your project to help you gain even more experi- its traceability system? mastery of that body of knowledge (BoK). ence you can leverage when applying for Quality management requires a holistic view of an enterprise, including a focus on new positions. A: In manufacturing processes, the extent In your prior assignments at various to which traceability is maintained may be process improvement, customer delight, organizations as a process engineer, you dictated by customers, regulatory require- employee engagement, leadership, infor- likely touched on several of the quality ments and business risk. When customers mation management and business results. management-related areas discussed in or regulations do not specify requirements, this response. Citing determining the right level of traceability is specific examples often treated as a cost-benefit decision.1 will help future For finished goods or services, traceabil- employers see how ity may not seem to be as important, but your previous work there are still business reasons to maintain experience applies to a robust system. During investigations of these new roles. customer complaints, conducting effec- The fact that you tive root cause analysis requires you to have taken personal retrace every step of the process back to initiative to master the externally sourced raw material and to the BoK and become review every likely cause of failure. Detailed a certified quality records help to accelerate the investigation engineer, and your process, build a hypothesis to account for eagerness to bring in the failure and replicate the process set- additional BoKs and tings for root cause confirmation. Similarly, quality resources with a traceability system in place, results from ASQ to benefit for any corrective action can be compared a new organization with historical data to verify improvements. will work to your 8 QP * www.qualityprogress.com Establishing traceability for historical http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - May 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Catching Fire
Making the Rounds
Plan of Attack
Virtual Voices
Innovation Imperative
Measure for Measure
Quality in the First Person
Career Corner
Standards Outlook
QP Toolbox
QP Reviews
One Good Idea

Quality Progress - May 2014

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