Quality Progress - May 2017 - 11

RESEARCH

QMD STUDIES
ORGANIZATIONAL
EXCELLENCE

MEMBER PARTICIPATION ENCOURAGED
ASQ's Quality Management Division is researching
the current state of organizational excellence and is
asking ASQ members to provide feedback.
The study is being conducted by the division's
organizational excellence technical committee and
Dawn Ringrose of Organizational Excellence Specialists, who is using an integrated excellence model
and automated assessment and reporting tool. The
research is endorsed by the Global Benchmarking
Network and International Organization for Standardization technical committee 176.

ASQ members can participate in an abbreviated assessment (http://tinyurl.com/
org-assess-teaser) or full assessment (http://
tinyurl.com/org-assess-full). Individual
results will remain confidential and only
aggregate results will be shared at www.
linkedin.com/groups/4369749.
Respondents can download a copy of the
integrated model in English and Spanish at
http://organizationalexcellencespecialists.ca.

GETTING TO KNOW...

Charles C. Roberts
current position

U.S. Air Force lead metrology
laboratory evaluator.

What was your
introduction to
quality?
As a calibration
technician, I was
introduced through
the quality programs
located at all U.S.
Air Force metrology
labs. The programs
have developed over
the years, but the
principles of process
improvement have
always remained at
the forefront.

Previous noteworthy jobs?
Throughout my
20-plus years in the
Air Force, I held many
positions such as
calibration technician
and supervisor, and
leadership instructor.

H E A LT H C A R E

Patient Advocacy Groups Merge

The Institute for Healthcare Improvement and the National
Patient Safety Foundation will merge this month. The two
patient advocacy organizations together will continue to raise
awareness about safety issues and educate
the healthcare workforce about best
practices. For more information, visit

www.npsf.org/news/333839/
institute-for-healthcareimprovement-and-npsfagree-to-merger.htm.

What's the best
career advice you
ever received?
Success doesn't come
to the smartest person in the room, but
rather the hardestworking person in the
room. You create your
own opportunities
to grow and succeed
through devotion and
hard work.

Outside activities?
I'm a member of the
evaluation team at the

education

Bachelor's degree in business
quality management from
Southwestern College in
Winfield, KS.

U.S. Air Force Metrology and Calibration
Center in Heath, OH.
I also serve as a lead
evaluator, leading
small teams and
training the evaluation
cadre while aligning
inspections with the
inspector general
construct.

Any recent honors
or awards?
I received the ASQ
Inspection Division's
Chuck Carter Inspector of the Year Award.

What were the last
books your read?
Gemba Kaizen
(McGraw-Hill, 1997)
by Masaaki Imai, and
Genghis: Birth of an
Empire (Delacorte
Press, 2007) by Conn
Iggulden. My favorite
authors are Iggulden
and Stephen King.

Have you ever
written an article?

ASQ's International
Team Excellence
Award.

Do you have
a mentor?
Early in my career
in the military, my
first two supervisors-Billy Potts and
Mickie Green-helped
me to be successful
and develop work
habits that are still
with me today. More
recently, Cheree
Lewis has helped
me to maintain my
motivation and make
small adjustments
as new opportunities have presented
themselves.

Personal
I have a wife, Carolyn,
and three children:
two sons, 17 and 18,
and a daughter, 16.

What do you do
for fun?

"Chasing the Checklist," Quality magazine,
March 2016.

Reading and watching TV, including
sports, "The Big Bang
Theory" and "Game
of Thrones."

Are you active
in ASQ?

Quality quote

I am the voice of the
customer chair for
ASQ's Measurement
Quality Division and
served as a judge for

Don't strive for perfection, but strive for
improvement. Many
small steps will take
you much farther
than a leap.

qualityprogress.com ❘ May 2017

QP 11


http://www.tinyurl.com/org-assess-teaser http://www.tinyurl.com/org-assess-full http://www.linkedin.com/groups/4369749 http://www.organizationalexcellencespecialists.ca http://www.npsf.org/news/333839/institute-for-healthcare-improvement-and-npsf-agree-to-merger.htm http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - May 2017

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Field Notes
Mind the Gaps
Solid Footing
Are These the Same?
New Tricks for an Old Tool
Innovation Imperative
Experience More
Career Coach
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - May 2017 - intro
Quality Progress - May 2017 - cover1
Quality Progress - May 2017 - cover2
Quality Progress - May 2017 - 1
Quality Progress - May 2017 - 2
Quality Progress - May 2017 - 3
Quality Progress - May 2017 - 4
Quality Progress - May 2017 - 5
Quality Progress - May 2017 - Seen and Heard
Quality Progress - May 2017 - Expert Answers
Quality Progress - May 2017 - Progress Report
Quality Progress - May 2017 - Mr. Pareto Head
Quality Progress - May 2017 - 10
Quality Progress - May 2017 - 11
Quality Progress - May 2017 - Field Notes
Quality Progress - May 2017 - 13
Quality Progress - May 2017 - 14
Quality Progress - May 2017 - 15
Quality Progress - May 2017 - Mind the Gaps
Quality Progress - May 2017 - 17
Quality Progress - May 2017 - 18
Quality Progress - May 2017 - 19
Quality Progress - May 2017 - 20
Quality Progress - May 2017 - 21
Quality Progress - May 2017 - 22
Quality Progress - May 2017 - 23
Quality Progress - May 2017 - Solid Footing
Quality Progress - May 2017 - 25
Quality Progress - May 2017 - 26
Quality Progress - May 2017 - 27
Quality Progress - May 2017 - 28
Quality Progress - May 2017 - 29
Quality Progress - May 2017 - Are These the Same?
Quality Progress - May 2017 - 31
Quality Progress - May 2017 - 32
Quality Progress - May 2017 - 33
Quality Progress - May 2017 - 34
Quality Progress - May 2017 - 35
Quality Progress - May 2017 - New Tricks for an Old Tool
Quality Progress - May 2017 - 37
Quality Progress - May 2017 - 38
Quality Progress - May 2017 - 39
Quality Progress - May 2017 - 40
Quality Progress - May 2017 - 41
Quality Progress - May 2017 - 42
Quality Progress - May 2017 - 43
Quality Progress - May 2017 - Innovation Imperative
Quality Progress - May 2017 - 45
Quality Progress - May 2017 - 46
Quality Progress - May 2017 - Career Coach
Quality Progress - May 2017 - 48
Quality Progress - May 2017 - 49
Quality Progress - May 2017 - Statistics Spotlight
Quality Progress - May 2017 - 51
Quality Progress - May 2017 - 52
Quality Progress - May 2017 - 53
Quality Progress - May 2017 - Standard Issues
Quality Progress - May 2017 - 55
Quality Progress - May 2017 - 56
Quality Progress - May 2017 - 57
Quality Progress - May 2017 - Marketplace
Quality Progress - May 2017 - 59
Quality Progress - May 2017 - Footnotes
Quality Progress - May 2017 - 61
Quality Progress - May 2017 - 62
Quality Progress - May 2017 - 63
Quality Progress - May 2017 - Back to Basics
Quality Progress - May 2017 - cover3
Quality Progress - May 2017 - cover4
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