Quality Progress - May 2017 - 57

Dealing with opportunities

software tools, training and
meetings.
Documented information for processes
In an IMS, when a nonconformance
External certification bodrelated to nonconformance, corrective
is identified in one of the manageies
recognize the benefits of
action and continual improvement can be
ment system implementations,
an
IMS
and offer a reduction
readily integrated during the early stages
it's likely the corrective action is
in
audit
days for conducting
of the integration process.
applicable to all management
integrated
audits.4
In an IMS, when a nonconformance
system implementations.
is identified in one of the management
For an organization that
system implementations, it's likely the
has multiple sites with IMSs,
corrective action is applicable to all management system
this can be a significant cost savings that can be used to
implementations. The lack of a control in one management
solicit top management support. IMS audits also reduce any
system could be a systemic issue affecting all management
frequent disruption of day-to-day business activities, keep
systems.
the audit communication focused and improve employee
Likewise, integrated continual improvement processes
awareness.
take all management system perspectives into account.
Above all, an organization can benefit from having the
Improvement actions driven by the QMS are evaluated by
ability to understand how all of its business process ownasking, "Are there any unintended undesirable effects on
ers' actions affect all management systems, opening minds
the environment and employee safety?" In other words, is
to think more broadly about the life cycle of products and
higher product quality coming at the cost of the environservices.
ment or safety?
REFERENCES
Managing these processes using a tool, such as a soft1. Govind Ramu, "Ready, Set, Transition," Quality Progress, December
ware application, can help further enhance efficiency in
2016.
2. Stefan Tangen and Anne-Marie Warris, "Management Makeover-
maintenance of the software tool and employee training.

Challenges and benefits of integration

New Format for Future ISO Management System Standards,"
International Organization for Standardization, July 18, 2012, http://
bit.ly/2n97em5.
3. International Organization for Standardization, ISO 9001:2015-
Quality management systems-Requirements.
4. International Accreditation Forum, "IAF Mandatory Document
for the Application of ISO/IEC 17021 for Audits of Integrated
Management Systems," Dec. 16, 2013, http://bit.ly/2mosB4I (case
sensitive).

In the initial stages of implementation, there are situations in which managers responsible for individual
management systems may have conflicts as they ascertain their positions and authority. They may not agree
on integrating or standardizing some of the processes.
These challenges can be resolved by alleviating any conBIBLIOGRAPHY
Hortensius, Dick, "Integrated Management Systems," International
cerns that a manager's individual authority and positions
Organization for Standardization, Feb. 18, 2013, http://bit.ly/2nhlQiu
will be eliminated.
(case sensitive).
Each management system requires unique skills that are
Kymal, Chad, Gregory Guska and R. Dan Reid, Integrated Management
Systems, ASQ Quality Press, 2015.
not easily replicated by people managing other management systems. It's important for
organizations to recognize and accommodate this in the planning of activities such
as internal auditing.
Govind Ramu is senior director, global quality
Another challenge is that external audimanagement systems, at SunPower Corp. in San Jose,
tors with multiple management system
CA, and the chair of the U.S. Technical Advisory Group to
qualifications are so few that they may
International Organization for Standardization Technical
Committee 176, subcommittee 1, on ISO 9000:2015
not be available to conduct an audit at a
standards. Ramu is an ASQ fellow and holds six ASQ
time suitable for your organization.
certifications: manager of quality/organizational
One of the biggest benefits of IMS
excellence, quality engineer, Six Sigma Black Belt,
auditor, software quality engineer and reliability engineer. Ramu is the author
implementation is waste reduction
of The Certified Six Sigma Yellow Belt Handbook (ASQ Quality Press, 2016),
achieved by eliminating redundant docco-author of The Certified Six Sigma Green Belt Handbook, second edition (ASQ
umentation, processes, actions (which
Quality Press, 2015) and a contributing author of The Lean Handbook (ASQ
Quality Press, 2012). He is also the recipient of the 2017 Crosby Medal.
could sometimes be contradictory),

qualityprogress.com ❘ May 2017

QP 57


http://www.bit.ly/2n97em5 http://www.bit.ly/2mosB4I http://www.bit.ly/2nhlQiu http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - May 2017

Seen and Heard
Expert Answers
Progress Report
Mr. Pareto Head
Field Notes
Mind the Gaps
Solid Footing
Are These the Same?
New Tricks for an Old Tool
Innovation Imperative
Experience More
Career Coach
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Back to Basics
Quality Progress - May 2017 - intro
Quality Progress - May 2017 - cover1
Quality Progress - May 2017 - cover2
Quality Progress - May 2017 - 1
Quality Progress - May 2017 - 2
Quality Progress - May 2017 - 3
Quality Progress - May 2017 - 4
Quality Progress - May 2017 - 5
Quality Progress - May 2017 - Seen and Heard
Quality Progress - May 2017 - Expert Answers
Quality Progress - May 2017 - Progress Report
Quality Progress - May 2017 - Mr. Pareto Head
Quality Progress - May 2017 - 10
Quality Progress - May 2017 - 11
Quality Progress - May 2017 - Field Notes
Quality Progress - May 2017 - 13
Quality Progress - May 2017 - 14
Quality Progress - May 2017 - 15
Quality Progress - May 2017 - Mind the Gaps
Quality Progress - May 2017 - 17
Quality Progress - May 2017 - 18
Quality Progress - May 2017 - 19
Quality Progress - May 2017 - 20
Quality Progress - May 2017 - 21
Quality Progress - May 2017 - 22
Quality Progress - May 2017 - 23
Quality Progress - May 2017 - Solid Footing
Quality Progress - May 2017 - 25
Quality Progress - May 2017 - 26
Quality Progress - May 2017 - 27
Quality Progress - May 2017 - 28
Quality Progress - May 2017 - 29
Quality Progress - May 2017 - Are These the Same?
Quality Progress - May 2017 - 31
Quality Progress - May 2017 - 32
Quality Progress - May 2017 - 33
Quality Progress - May 2017 - 34
Quality Progress - May 2017 - 35
Quality Progress - May 2017 - New Tricks for an Old Tool
Quality Progress - May 2017 - 37
Quality Progress - May 2017 - 38
Quality Progress - May 2017 - 39
Quality Progress - May 2017 - 40
Quality Progress - May 2017 - 41
Quality Progress - May 2017 - 42
Quality Progress - May 2017 - 43
Quality Progress - May 2017 - Innovation Imperative
Quality Progress - May 2017 - 45
Quality Progress - May 2017 - 46
Quality Progress - May 2017 - Career Coach
Quality Progress - May 2017 - 48
Quality Progress - May 2017 - 49
Quality Progress - May 2017 - Statistics Spotlight
Quality Progress - May 2017 - 51
Quality Progress - May 2017 - 52
Quality Progress - May 2017 - 53
Quality Progress - May 2017 - Standard Issues
Quality Progress - May 2017 - 55
Quality Progress - May 2017 - 56
Quality Progress - May 2017 - 57
Quality Progress - May 2017 - Marketplace
Quality Progress - May 2017 - 59
Quality Progress - May 2017 - Footnotes
Quality Progress - May 2017 - 61
Quality Progress - May 2017 - 62
Quality Progress - May 2017 - 63
Quality Progress - May 2017 - Back to Basics
Quality Progress - May 2017 - cover3
Quality Progress - May 2017 - cover4
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