Quality Progress - June 2014 - (Page 5)

UPFRONT QP QUALITY PROGRESS Low Blow Identifying true costs in a supply chain EXECUTIVE EDITOR AND ASSOCIATE PUBLISHER Seiche Sanders ASSOCIATE EDITOR Mark Edmund ASSISTANT EDITOR Amanda Hankel LOGICALLY, IT MAKES perfect sense that the lowest-priced product doesn't always come at the lowest cost. Supply chain inefficiencies-such as wrong quantities, incorrect timing or service issues-all factor into total cost. If even one of these is off, it can throw a whole system of processes into a tailspin. Given the complexity of global supply chains, however, sorting through and strengthening the many interrelated links can be daunting. That's where quality comes in. In this month's cover story, "No Weak Links," p. 14, the authors provide a look at a telecommunications organization that examined its supply chain's efficiency using three quality tools: value stream mapping, eight rights and seven supply chain wastes. Applying these tools helped the organization thwart suboptimization and streamline key processes. "Need for Speed," p. 22, explores this increasingly important requirement of being quick to market and explains that flexibility is a crucial element to competitive dominance. The article includes a list of tips for prioritizing in-house product development and ultimately, beating out the competition. Decisions related to outsourcing to secure the right resources are also key, and the authors provide some criteria and food for thought on making those crucial decisions. MANUSCRIPT COORDINATOR Valerie Ellifson CONTRIBUTING EDITOR Megan Schmidt COPY EDITOR Susan E. Daniels ART DIRECTOR Mary Uttech GRAPHIC DESIGNER Sandy Wyss PRODUCTION Cathy Milquet ADVERTISING PRODUCTION Barbara Mitrovic DIGITAL PRODUCTION SPECIALISTS Julie Schweitzer Julie Wagner MEDIA SALES zon.com's business model. The online retailer is piloting the use of its own delivery Naylor LLC Lou Brandow Krys D'Antonio Norbert Musial fleet, creating a new competitive force within its established delivery network by going MEDIA SALES ADMINISTRATOR Speed of delivery is also the impetus behind recent innovative expansion in Ama- up against partners including FedEx and UPS. Will the model work? Could it become a new service standard? Will consumers' demand for quick delivery become a marketplace requirement? And how can quality be preserved in an on-demand world? Read "Amazon's Going the 'Last Mile'" on p. 10. Thoughts or comments on the topics covered in this issue? Email me at ssanders@ asq.org. QP Kathy Thomas MARKETING ADMINISTRATOR Matt Meinholz EDITORIAL OFFICES Phone: 414-272-8575 Fax: 414-272-1734 ADVERTISING OFFICES Phone: 866-277-5666 ASQ ADMINISTRATION CEO Bill Troy Seiche Sanders Editor Don't forget to watch the new episode Managing Directors Ajoy Bose Julie Gabelmann Brian J. LeHouillier Michelle Mason Laurel Nelson-Rowe To promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the authors and not necessarily of ASQ or Quality Progress. Use of the ASQ logo in advertisements does not necessarily constitute endorsement of that particular product or service by ASQ. June 2014 * QP 5

Table of Contents for the Digital Edition of Quality Progress - June 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
No Weak Links
Need for Speed
Solid Base
Insurance Policy
3.4 per Million
Quality in the First Person
Career Corner
Statistics Roundtable
2014 Software Showcase and Directory
QP Toolbox
QP Reviews
Back to Basics

Quality Progress - June 2014

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