Quality Progress - June 2014 - (Page 6)

LOGON Seen&Heard Remembering a teacher missed and fondly remembered by his many Thank you for publishing Connie Borror's Tune In students and mentees. excellent review of Lloyd Nelson's contri- Bob Abbott butions to the quality and statistics com- Louisville, KY munities in "Statistics Roundtable: A Quality Practitioner's Friend" (April 2014, pp. NOTE 1. "Mutt and Jeff" was a popular American newspaper comic strip about two mismatched characters. 46-47). I had the great privilege of knowing Lloyd over a 10-year period from 1956 to Experience is key 1966 when we worked at General Electric In response to "Standards Outlook: Do You (GE) Lighting in Cleveland. Lloyd was the Really Understand?" (April 2014, pp. 48-49): consulting statistician for the lighting This is a fantastic article by one of my favorite division of GE. I was a young engineering authors of all time. J.P. Russell is straightfor- supervisor of quality assurance sampling ward, humorous and right on the money. When inspection and testing at the 10 assembly I saw this article, it was the right thing at the plants of the lighting division's large lamp right time. We are struggling with this problem department. We had a great "Mutt and Jeff" in the Army acquisition business in the quality relationship.1 field: How do you know whether your contrac- In addition to teaching frequent courses tor is doing what you intended in the quality on applied statistics, Lloyd found time to sections of the contract if you don't know mentor me in applied statistics and I, in what the outcome should look like? So we ran turn, coached him on the cultural and tech- internal quality classes, but we can't give the nical intricacies of the highly automated attendees the all-important missing piece- and high-speed assembly of incandescent, experience. Still, we must try. fluorescent and high-intensity discharge Nora E. Iversen lamps. Royal Oak, MI Lloyd had a great capacity for understanding people and a strong drive to Real-life odds ensure that students in his courses not only "Probing Probabilities" (March 2014, pp. 18- learned how to turn the cranks of statistical 22) was one of the best articles that I have calculations but also to understand why, read in a long time. Recently, I was stopped where and how to use them. He urged col- at the airport security after they did the initial leagues to know how to correctly interpret "check for residue on your hands" test. I failed results. He had a wry sense of humor that the initial test, and so they had to do it again made learning from him a joy. and the second time failed. Finally, the third One of the gems I always remember is: time I passed. I am guessing this same theory "If one doubts the need for controls in an worked for this test, too. I am sure the test is experiment, reflect on the following conclu- not that accurate, and the chance of it being sion: It has been proven by aboriginal tribes positive is very rare. Because I had read the ar- over hundreds of years of experiments that ticle, I didn't get concerned about not passing. the beating of tom-toms will restore the sun after an eclipse." Lloyd will be greatly 6 The ASQ TV episode available June 3 focuses on teams. In the episode: * Learn about the International Team Excellence Award process. * See how Coca-Cola improved customer satisfaction. * Discover ways to enhance your team's creativity. Watch for another episode later in June on data management. Visit http://videos.asq. org to access the full video library. QP * www.qualityprogress.com Doug Von Feldt Lawrence, KS StayConnected Find the latest news, quips and targeted content from QP staff. Executive Editor & Associate Publisher Seiche Sanders: @ASQ_Seiche Associate Editor Mark Edmund: @ASQ_Mark Assistant Editor Amanda Hankel: @ASQ_Amanda Contributing Editor Megan Schmidt: @ASQ_Megan editor@asq.org www.facebook.com/ groups/43461176682 www.linkedin.com/groups/qualityprogress-magazine-asq-1878386 http://www.videos.asq.org http://www.facebook.com/groups/43461176682 http://www.linkedin.com/groups/quality-progress-magazine-asq-1878386 http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - June 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
No Weak Links
Need for Speed
Solid Base
Insurance Policy
3.4 per Million
Quality in the First Person
Career Corner
Statistics Roundtable
2014 Software Showcase and Directory
QP Toolbox
QP Reviews
Back to Basics

Quality Progress - June 2014

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