Quality Progress - June 2014 - (Page 68)
The Certified Manager of
identified the revised theories and applica-
on the shop floor. It helps the inspector
tions by providing a summary of changes
determine appropriate sampling plans, and
addressing the current global perspectives
what to do if they find conforming or non-
Russell T. Westcott, ed., ASQ Quality Press,
since its previous editions. In addition, I
2013, 688 pp., $99 member, $139 list
expected to see more references to the
(fourth edition, book).
Project Management Institute BoK.
Managers of quality
The second half of the book covers
the basics of quality management system
Regardless of these minor shortcomings,
activities that inspectors can positively in-
this book helps readers to prepare for the
fluence. The implication is that, with further
excellence face a
ASQ CMQ/OE exam in addition to providing
in-depth training and experience, the CQI
wide range of chal-
information that can be valuable to manag-
would be ready to become a certified qual-
lenges on a daily
ers who wish to improve business results
basis in their attempt
in their organizations.
A CD-ROM with sample test questions
to reach and exceed
tives. This handbook
is a valuable resource that could help these
individuals manage these challenges.
This book is organized into 20 chapters.
and answers comes with the book, and
there are lengthy bibliographies at the end
of each section to help CQI candidates pre-
The Certified Quality
pare for the exam or find further information to help them with an issue on the floor.
H. Fred Walker, Ahmad K. Elshennawy,
Each chapter-except the last one, which
Bhisham C. Gupta and Mary McShane-
East Greenwich, RI
includes a copy of the 2013 body of knowl-
Vaughn, ASQ Quality Press, 2012, 480 pp.,
edge (BoK)-covers one or more unique
$89 member, $135 list (second edition, book
topics and several BoK requirements asso-
Lean Healthcare Deployment
ciated with excellent quality management
This book is a good
Mark L. Dean, McGraw-Hill Professional,
gauge to determine
2013, 240 pp., $30 (book).
These requirements span the particular
the range of topics
This book provides
range of content and level that apply to
you need familiarity
preparing similar questions to those used
with in order to pass
overview of the steps
in the ASQ certified manager of quality/
ASQ's certified quality
involved in implement-
organizational excellence (CMQ/OE) exam.
inspector (CQI) exam.
ing lean methods in
Some of the book's topics include:
The first part of the
a healthcare setting,
* Historical perspectives relating to the
book is dedicated to the basic math used
such as a hospital,
evolution of particular aspects of quality
to measure, analyze, interpret and report
clinic or long-term care
inspections that would be performed by a
* Key principles, concepts and terminology
relevant in providing quality leadership.
* Benefits associated with the application
Then the book describes the inspection
facility. The book begins with a chapter on the lean process and
the leadership required for implementation.
instruments and their functions. It also
A list of healthcare establishments that have
of key concepts and quality management
includes calibration and measurement
successfully implemented lean is provided.
system analysis activities, which help an
* Best practices describing recognized approaches for quality management.
* Guidance and prep for the CMQ/OE exam.
The authors could have more clearly
68 QP * www.qualityprogress.com
The author argues that because patients
inspector understand when to consider
are living and perceiving human beings, it
their results valid or not.
is essential to consider their satisfaction
The book covers general inspection and
test processes that guide the inspector
during their transition through the value
stream or healing pathways. Critical steps
Table of Contents for the Digital Edition of Quality Progress - June 2014
Mr. Pareto Head
No Weak Links
Need for Speed
3.4 per Million
Quality in the First Person
2014 Software Showcase and Directory
Back to Basics
Quality Progress - June 2014