Quality Progress - June 2014 - (Page 68)

QPREVIEWS The Certified Manager of Quality/Organizational Excellence Handbook identified the revised theories and applica- on the shop floor. It helps the inspector tions by providing a summary of changes determine appropriate sampling plans, and addressing the current global perspectives what to do if they find conforming or non- Russell T. Westcott, ed., ASQ Quality Press, since its previous editions. In addition, I conforming material. 2013, 688 pp., $99 member, $139 list expected to see more references to the (fourth edition, book). Project Management Institute BoK. Managers of quality The second half of the book covers the basics of quality management system Regardless of these minor shortcomings, activities that inspectors can positively in- and organizational this book helps readers to prepare for the fluence. The implication is that, with further excellence face a ASQ CMQ/OE exam in addition to providing in-depth training and experience, the CQI wide range of chal- information that can be valuable to manag- would be ready to become a certified qual- lenges on a daily ers who wish to improve business results ity technician. basis in their attempt in their organizations. A CD-ROM with sample test questions to reach and exceed Herzl Marouni organizational objec- Houston tives. This handbook is a valuable resource that could help these individuals manage these challenges. This book is organized into 20 chapters. and answers comes with the book, and there are lengthy bibliographies at the end of each section to help CQI candidates pre- The Certified Quality Inspector Handbook pare for the exam or find further information to help them with an issue on the floor. H. Fred Walker, Ahmad K. Elshennawy, Jeff Stevens Each chapter-except the last one, which Bhisham C. Gupta and Mary McShane- East Greenwich, RI includes a copy of the 2013 body of knowl- Vaughn, ASQ Quality Press, 2012, 480 pp., edge (BoK)-covers one or more unique $89 member, $135 list (second edition, book topics and several BoK requirements asso- and CD-ROM). Lean Healthcare Deployment and Sustainability ciated with excellent quality management This book is a good Mark L. Dean, McGraw-Hill Professional, practices. gauge to determine 2013, 240 pp., $30 (book). These requirements span the particular the range of topics This book provides range of content and level that apply to you need familiarity a comprehensive preparing similar questions to those used with in order to pass overview of the steps in the ASQ certified manager of quality/ ASQ's certified quality involved in implement- organizational excellence (CMQ/OE) exam. inspector (CQI) exam. ing lean methods in Some of the book's topics include: The first part of the a healthcare setting, * Historical perspectives relating to the book is dedicated to the basic math used such as a hospital, evolution of particular aspects of quality to measure, analyze, interpret and report clinic or long-term care management. inspections that would be performed by a * Key principles, concepts and terminology relevant in providing quality leadership. * Benefits associated with the application CQI. Then the book describes the inspection facility. The book begins with a chapter on the lean process and the leadership required for implementation. instruments and their functions. It also A list of healthcare establishments that have of key concepts and quality management includes calibration and measurement successfully implemented lean is provided. principles. system analysis activities, which help an * Best practices describing recognized approaches for quality management. * Guidance and prep for the CMQ/OE exam. The authors could have more clearly 68 QP * www.qualityprogress.com The author argues that because patients inspector understand when to consider are living and perceiving human beings, it their results valid or not. is essential to consider their satisfaction The book covers general inspection and test processes that guide the inspector during their transition through the value stream or healing pathways. Critical steps http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - June 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
No Weak Links
Need for Speed
Solid Base
Insurance Policy
3.4 per Million
Quality in the First Person
Career Corner
Statistics Roundtable
2014 Software Showcase and Directory
QP Toolbox
QP Reviews
Back to Basics

Quality Progress - June 2014

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