Quality Progress - July 2013 - 5

upfront QP QualitY ProgrEss the Heart’s Desire Artful tips for perpetuating the Golden Rule ExEcutivE Editor and associatE PublishEr Seiche Sanders associatE Editor Mark Edmund assistant Editor MANY OF THE important relationships in our lives require several components in Amanda Hankel order to survive and prosper. As author Jonathan D. Port notes in this month’s cover manuscriPt coordinator story, “Feeling Connected,” p. 16, many of these requirements have been documented via various texts and lists through the years. The languages of love, habits of effective people and Deming’s 14 points are a few examples. Port zeroes in on one of these lists in his article; namely, the seven desires of every heart, the subject of a book by Mark and Debra Laaser, and relates it to what employees require to be successful and fulfilled in their roles and workplaces. Anyone who manages employees can take away some excellent tips about how to treat people in the way they desire to be treated, which will lower turnover of good staff and maximize productivity and motivation. Even if you don’t manage others, you’ll find Valerie Ellifson contributing Editor Megan Schmidt coPY Editor Susan E. Daniels art dirEctor Mary uttech graPhic dEsignEr Sandy Wyss Production some useful information on what makes workplaces and teams tick. Share it with your Cathy Milquet boss; everyone could afford to do some work on these soft skills. advErtising Production In another article focused on helping managers lead their staffs more effectively, the authors of “Take Charge,” p. 22, explain how managers would be wise to understand control charts and variation in tasks and people in order to not to misinterpret data in complex quality systems. They explain how easy it is for little things to lead to deleterious consequences. Are you guilty of making any of the assumptions the authors describe? Barbara Mitrovic digital Production sPEcialists Laura franceschi Julie Schweitzer mEdia salEs and customers—to tell you how you’re doing. In “Full View,” p. 28, find out how you naylor LLC Lou Brandow Krys D’Antonio norbert Musial rob Shafer Donnie tuttle (ASQ tV) can incorporate the plan-do-check-act cycle into your 360-degree reviews to make the mEdia salEs administrator On the subject of self-reflection, what better way to get feedback on your own performance than through 360-degree reviews, which invite those you work with—peers process more beneficial to yourself and your workplace. It isn’t always easy to elicit potentially critical feedback from others, yet often it is that feedback that causes us to realize our deficiencies so we can work on correcting them. Where your career path leads depends on the patchwork makeup of your education and training, experience and how your personality meshes with those around you. Each aspect of what makes you who you are is worth the extra time and effort. QP Kathy thomas markEting administrator Matt Meinholz Editorial officEs phone: 414-272-8575 fax: 414-272-1734 advErtising officEs phone: 866-277-5666 asQ administration cEo paul E. Borawski Seiche Sanders Editor Don’t forget to watch the new episode managing directors Ajoy Bose Julie Gabelmann Brian J. LeHouillier Michelle Mason Laurel nelson-rowe to promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality Progress publishes articles representing conflicting and minority views. opinions expressed are those of the authors and not necessarily of ASQ or Quality Progress. use of the ASQ logo in advertisements does not necessarily constitute endorsement of July 2013 • Qp 5 http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - July 2013

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Feeling Connected
Take Charge
Full View
Reinventing Excellence
Innovation Imperative
Measure for Measure
Quality in the First Person
Standards Outlook
Career Corner
Statistics Roundtable
ASQ's Continuing Education and Professional Development Directory
QP Toolbox
QP Reviews
One Good Idea

Quality Progress - July 2013

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