Quality Progress - July 2015 - (Page 36)

What's YOUR Theory? Driver diagram serves as tool for building and testing theories for improvement by Brandon Bennett and Lloyd Provost In 50 Words Or Less * A driver diagram is an applicable tool for many contexts, from improving process reliability to redesigning a service to creating new products to generating enhanced user experience. * The tool visually represents a shared theory of how things might be better, building upon knowledge gleaned from research, observation and experience. At least it appears that we must accept a kind of double truth: There are certainties, such as those of mathematics, which concern directly what is only abstract; and there are the presentations of our sense-experience to which we seek to apply them, but with a resultant empirical truth which may be no more than probable. The nature and validity of such empirical knowledge becomes the crucial issue. -C.I. Lewis1 IN THE NEW ECONOMICS, W. Edwards Deming articulated "a view from outside" that he believed was a high-level complement to subject matter expertise in the pursuit of improvement-his system of profound knowledge.2 Deming outlined four elements-appreciation of the system, understanding variation, psychology and the theory of knowledge-which provide insight into how improvement can occur.

Table of Contents for the Digital Edition of Quality Progress - July 2015

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Open to Change
Passion Project
Turning on the Light Bulb
What‘s Your Theory?
Measure for Measure
Quality in the First Person
Career Corner
Statistics Roundtable
Standards Outlook
ASQ's Continuing Education and Professional Development Directory
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

Quality Progress - July 2015

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