Quality Progress - July 2015 - 60

QPREVIEWS Trust and Organizations: Confidence Across Borders people work in organizations based on examples on how to use the concept then trust. Examples are institutions such as follow. In addition, the book includes many Marta Reuter, Filip Wijkström and Bengt banks, schools, accounting firms and medi- statistical tables used in the examples. By Kristensson Uggla, editors, Palgrave Mac- cal practices that must deliver confidence including these examples in each chapter, millan, 2013, 224 pp., $115 (book). to customers, students and patients. The the author has fulfilled the promise of Exploration of trust experience and professional expertise of making this book a useful resource for the within and between the staff and systems in place for quality aforementioned professionals, allowing organizations, and control are very important. The authors them to use the information in an efficient then between explore mechanisms developed to create, and effective manner and giving the book organizations across manage, confirm and deliver trust in com- an advantage over other publications cov- national borders, panies, government, private organizations ering the same topic. is an important and public administrations. topic. This book is By grouping the chapters and 17 statistiGerald Brong a compilation of Ellensburg, WA 10 papers from an cal tables into the engineering, process and reliability applications, the author could have made searching for a specific concept more efficient. In addition, in the preface, it ated with European programs. The papers Practical Engineering, Process, and Reliability Statistics are presented as chapters and investigate Mark Allen Durivage, ASQ Quality Press, been exposed to basic statistical concepts; what happens to trust and confidence in 2015, 288 pp., $42 member, $70 list (book). however, it is not clear what these basic interdisciplinary group of academics affili- is stated the book assumes the reader has the unpredictable space between concep- Since the beginning concepts entail and whether they are cov- tualization, theory, practice and the assess- of the industrial ered in the book. ment of results. revolution, the use Quality is not the primary focus of Regardless of these minor shortcomings, of statistical tools this book helps those readers prepare for this book but implementation of quality and techniques has and take various ASQ certification exams. programs, identification of standards and become a neces- It also can be beneficial to other engineer- enforcement of requirements requires con- sity for many engi- ing and quality professionals who wish to fidence and trust-especially if it's to cross neering, manufac- sustain and improve various processes in borders. Trust and confidence are explored turing and quality their organizations. in relation to different types of borders or practitioners. These Herzl Marouni boundaries-institutional, organizational professionals are tasked with ensuring the and geographical-as the overlapping and manufacturing processes they are involved blurring of such boundaries become char- with remain capable, and the products they acteristics of the increasingly transnational are responsible for meet design and reli- world. ability requirements. I found this book to be Global Supply Chains: Evaluating Regions on an EPIC Framework It is interesting to note that interna- Houston a valuable resource that could help these Mandyam Srinivasan, Theodore Stank, tional quality programs and standards individuals to manage these tasks more ef- Philippe-Pierre Dornier and Kenneth are key points of emphasis in the papers fectively and efficiently. Petersen, McGraw-Hill Professional, 2013, presented. Insights offered in the papers The book is organized into 25 chapters, 448 pp., $70 (book). are useful for those involved in challenging and each chapter includes a brief state- This book offers readers a lot of informa- international processes requiring delivery ment on the chapter's focus and a detailed tion. The authors give their evaluation of of confirmed quality results. description of a specific statistical and reli- regional conditions and how they affect the ability concept covered. Several practical supply chain and the movement of goods In all sectors, an increasing number of 60 QP * www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - July 2015

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Open to Change
Passion Project
Turning on the Light Bulb
What‘s Your Theory?
Measure for Measure
Quality in the First Person
Career Corner
Statistics Roundtable
Standards Outlook
ASQ's Continuing Education and Professional Development Directory
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

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