Quality Progress - July 2015 - (Page 63)
ONE GOOD IDEA
BY JIM JOHNSTONE
Software-development principles create more product value
LAST YEAR, I researched agile software
are always discovering and evolving what
ideas comes from understanding custom-
development for ASQ Austin Section's
makes an excellent product, and they use
ers' motivations and problems. Combine
quality seminar. It's an approach "based
existing products in new ways that you
this with your employees' knowledge as a
on iterative and incremental development,
did not anticipate.
resource for learning how to produce new
where requirements and solutions evolve
3. Product lead times should be
through collaboration between self-orga-
short-Customer demand is perishable.
nizing, cross-functional teams."
The internet has created global competi-
products faster, cheaper and with better
9. Focus on technical excellence
When agile principles are properly
tion for customers, and low-cost technol-
and good design-Product excellence
deployed, they can produce products that
ogy enables more sophisticated solutions
comes from an organization's culture,
yield twice the value in half the develop-
to customer needs.
starting at the top and working its way
Apply the theory of constraints (a
down. People enjoy working in a quality-
apply these principles to help my clients im-
method for finding constraints block-
first, customer-centric environment more
prove their quality management systems?"
ing the achievement of goals) to shorten
than one focused on cost.
ment time. I asked myself, "How could I
development and delivery cycle times, and
10. Simplicity is essential-When
you start a project, ask yourself: What is
the simplest way to accomplish my goal?
In 2001, the Agile Manifesto was created
4. New products that meet custom-
based on 12 principles. I adapted them to
ers' needs are the principle measure of
Value stream mapping is a good way to
apply to any organization.2
progress-Your customers' needs always
analyze product or process simplicity.
11. Self-organizing teams-Techni-
1. Customer satisfaction by rapid
change. You must consistently introduce
delivery of useful products-Customer
new products to meet those needs and be
cal talent can't succeed alone. Not every-
satisfaction is everything. Agile develop-
able to cope with the rate of change.
one has leadership and organizational
ers found that 80% of a product's value
5. Sustainable, rapid product de-
skills. You need leaders at every level
was in 20% of its features- mirroring the
velopment-Analyze your organization's
in your organization and training on the
Pareto principle-and developers should
processes using value stream or business
principles of organizing teams.
first focus on completing that valuable
process mapping to find bottlenecks and
20% of the product.3, 4
expand their capabilities to grow business.
From listening to customers talk about
6. Close, daily cooperation between
12. Adapt to changing circumstances-Anticipate how you can extend
or adapt your current strategy when
their problems, can you determine which
business people and developers-
circumstances change, and consider your
ones they are trying to solve with your
Developers are creative. This must be
alternatives because optimization comes
product? Responding quickly to custom-
balanced with pragmatism for profitability
from choices-one of which may be start-
ers' needs provides them instant solutions
and creating easily produced products.
to their problems.
7. Face-to-face conversation is the
Adopting agile principles helped me
best form of communication-Great
complete more useful work in less time
failure mode and effects analysis, you
customer relationships are built around
and help my clients achieve their goals. QP
reduce the risk of product flaws that could
people, not paper. Specs are important,
worsen a customer's issue. When flaws
but rarely convey all the information, and
are found, respond with a rapid, thorough
they may contain conflicting information
root-cause investigation. Customers'
that requires interpretation. Your interpre-
confidence in your organization can be
tation may not be the same as a custom-
restored though rapid corrections that are
er's, so you should talk it over.
By using quality tools, such as design
validated by data.
2. Welcome changing requirements,
even late in development-Customers
8. Projects are built around motivated individuals who should be
trusted-The best source of innovative
The references listed in this article can be found on the One
Good Idea webpage at www.qualityprogress.com.
JIM JOHNSTONE is the owner of
Johnstone Global Consulting Services
in Austin, TX. He earned a master's
degree in electrical engineering
from Ohio University in Athens. A
senior member, Johnstone is an ASQcertified quality engineer, auditor and
Six Sigma Black Belt.
July 2015 * QP 63
Table of Contents for the Digital Edition of Quality Progress - July 2015
Mr. Pareto Head
Open to Change
Turning on the Light Bulb
What‘s Your Theory?
Measure for Measure
Quality in the First Person
ASQ's Continuing Education and Professional Development Directory
One Good Idea
Back to Basics
Quality Progress - July 2015