Quality Progress - August 2016 - (Page 5)

UPFRONT Crash Course QP QUALITY PROGRESS DIRECTOR OF KNOWLEDGE PRODUCTS Seiche Sanders Learn supply chains inside and out ASSOCIATE EDITOR THE TAKATA AIR BAG debacle is the stuff of quality nightmares. Moral culpability, hei- ASSISTANT EDITOR nous injuries and fatalities, a public relations catastrophe and now a long and obstacleridden recall process have all culminated within the biggest product recall in U.S. history. The tentacles of this story spread far and wide, but let me focus briefly on one of the most troubling areas from a quality perspective-that which relates to the supply chain by which these products ended up-and continue to be used-in vehicles on the assembly line today. What could automakers have done to glean more insights into potential issues? How did Takata avoid acknowledging the quality problems and concerns with so many customers? At a higher level, why are there so few suppliers for automakers to source from, to the point Takata air bags continue to be installed in recalled vehicles and the process to replace defective air bags could be drawn out for years based on short supply? QP delves into some of the details of the events in "'A Ticking Time Bomb,'" p. 10. We continue to cover this unfolding story on a daily and weekly basis through our Quality News Today news service. To get news delivered to you each Friday, subscribe to the weekly enewsletter digest, QNT Weekly, at http://email.asq.org/subscribe/qntwk. This supply chain story reminds us of the importance of a clear and deep understanding Mark Edmund Tyler Gaskill CONTRIBUTING EDITOR Lynsey Hart MANUSCRIPT COORDINATOR Valerie Ellifson COPY EDITOR Susan E. Daniels ART DIRECTOR Mary Uttech GRAPHIC DESIGNER Sandy Wyss PRODUCTION Cathy Milquet ADVERTISING PRODUCTION Barbara Mitrovic DIGITAL PRODUCTION SPECIALISTS of the intricacies of our own supply chains. This month's cover story, "Chain Challenges," Julie Stroik Julie Wagner p. 14, addresses the importance of understanding and knowing the risks associated with MEDIA SALES pling approach to improve the quality of its incoming materials. The author contends the Naylor LLC Lou Brandow Krys D'Antonio Nicholas Manis Norbert Musial Erin Pande onus should fall on the supplier so that your organization isn't entirely responsible for MEDIA SALES ADMINISTRATOR your suppliers and subsuppliers. Knowledge is power, and the more transparency there is at the deepest depths of the relationships, the better you can control and mitigate risk. "Sample Simplification," p. 22, explains how one manufacturer reconfigured its sam- sampling. Offshore suppliers throw another level of complication in the mix because the time to resupply can escalate and create setbacks. "Recognize, Rate and Resolve," p. 28, explains how a team at a hospital whipped its procurement processes into shape using a straightforward rating tool it created to antici- Kathy Thomas MARKETING ADMINISTRATOR Matt Meinholz EDITORIAL OFFICES pate and avoid risk in its pharmaceutical, medical or surgical products. Risk ratings were Phone: 414-272-8575 Fax: 414-272-1734 assigned by tallying scores related to three associated measures: severity, or impact of a ADVERTISING OFFICES potential defect, detectability, and frequency, or likelihood of failure. The result was a more Phone: 866-277-5666 proactive approach to addressing situations that might affect patient outcomes. ASQ ADMINISTRATION Expert Answers, p. 8, provides some insights on helping an inspector negotiate supplier quality to ensure cost of quality is preserved. Our expert's helpful tips can help you sort through the why, how and what of supplier quality. QP Seiche Sanders Editor CEO William J. Troy Senior Leadership Andrew Baines Michael Barry Kalleen Bruch Lynelle Korte Brian J. LeHouillier Dick Palmersheim Shontra Powell To promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the authors and not necessarily of ASQ or Quality Progress. Use of the ASQ logo in advertisements does not necessarily constitute endorsement of that particular product or service by ASQ. August 2016 * QP 5 http://email.asq.org/subscribe/qntwk

Table of Contents for the Digital Edition of Quality Progress - August 2016

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Chain Challenges
Sample Simplification
Recognize, Rate and Resolve
Exploiting Bottlenecks
Station to Station
Quality in the First Person
Career Corner
Statistics Roundtable
Standards Outlook
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

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