Quality Progress - August 2016 - (Page 5)
DIRECTOR OF KNOWLEDGE
Learn supply chains inside and out
THE TAKATA AIR BAG debacle is the stuff of quality nightmares. Moral culpability, hei-
nous injuries and fatalities, a public relations catastrophe and now a long and obstacleridden recall process have all culminated within the biggest product recall in U.S. history.
The tentacles of this story spread far and wide, but let me focus briefly on one of the
most troubling areas from a quality perspective-that which relates to the supply chain by
which these products ended up-and continue to be used-in vehicles on the assembly
line today. What could automakers have done to glean more insights into potential issues?
How did Takata avoid acknowledging the quality problems and concerns with so many
customers? At a higher level, why are there so few suppliers for automakers to source
from, to the point Takata air bags continue to be installed in recalled vehicles and the
process to replace defective air bags could be drawn out for years based on short supply?
QP delves into some of the details of the events in "'A Ticking Time Bomb,'" p. 10. We
continue to cover this unfolding story on a daily and weekly basis through our Quality
News Today news service. To get news delivered to you each Friday, subscribe to the
weekly enewsletter digest, QNT Weekly, at http://email.asq.org/subscribe/qntwk.
This supply chain story reminds us of the importance of a clear and deep understanding
Susan E. Daniels
DIGITAL PRODUCTION SPECIALISTS
of the intricacies of our own supply chains. This month's cover story, "Chain Challenges,"
p. 14, addresses the importance of understanding and knowing the risks associated with
pling approach to improve the quality of its incoming materials. The author contends the
onus should fall on the supplier so that your organization isn't entirely responsible for
MEDIA SALES ADMINISTRATOR
your suppliers and subsuppliers. Knowledge is power, and the more transparency there is
at the deepest depths of the relationships, the better you can control and mitigate risk.
"Sample Simplification," p. 22, explains how one manufacturer reconfigured its sam-
sampling. Offshore suppliers throw another level of complication in the mix because the
time to resupply can escalate and create setbacks.
"Recognize, Rate and Resolve," p. 28, explains how a team at a hospital whipped its
procurement processes into shape using a straightforward rating tool it created to antici-
pate and avoid risk in its pharmaceutical, medical or surgical products. Risk ratings were
assigned by tallying scores related to three associated measures: severity, or impact of a
potential defect, detectability, and frequency, or likelihood of failure. The result was a more
proactive approach to addressing situations that might affect patient outcomes.
Expert Answers, p. 8, provides some insights on helping an inspector negotiate supplier quality to ensure cost of quality is preserved. Our expert's helpful tips can help you
sort through the why, how and what of supplier quality. QP
William J. Troy
Brian J. LeHouillier
To promote discussion of issues in the field of quality and
ensure coverage of all responsible points of view, Quality
Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the authors and not
necessarily of ASQ or Quality Progress. Use of the ASQ logo in
advertisements does not necessarily constitute endorsement of
that particular product or service by ASQ.
August 2016 * QP
Table of Contents for the Digital Edition of Quality Progress - August 2016
Mr. Pareto Head
Recognize, Rate and Resolve
Station to Station
Quality in the First Person
One Good Idea
Back to Basics
Quality Progress - August 2016