Quality Progress - September 2017 - 12

Advice to advance your career

WORK ENVIRONMENT

Below the
Surface
Consider more than the appearance of an organization
to find out what the work environment is really like
by Denise Wrestler

Imagine you have an interview at a new,
unfamiliar organization for the first
time. You park your car and head toward
the front door, taking note of the freshly
manicured landscaping and the beautiful
glass facade and architecture. You walk in
and are greeted by a well-dressed receptionist who signs you in and provides you
with a visitor's pass, and you take a seat
on one of the shiny leather chairs in the
waiting room. There's a soothing waterfall
to your left and you contemplate making
yourself an espresso from the self-serve
coffee bar to your right.
What is your first impression of this
organization? Are you impressed?
Disappointed? Perhaps you feel a little
unworthy.
Imagine again you are going on an interview, but this time when you park your car
and head toward the front door you notice
cobwebs coating the outside windows and
the building looks like it might have once
been a strip mall or movie theater. You
walk in and are greeted by a young man
wearing jeans and a t-shirt who high-fives
you and yells to Rick, the interviewer,
from behind the reception desk that his 10
o'clock has arrived.

12 QP

September 2017 ❘ qualityprogress.com

What is your first impression of this organization? Are you unimpressed, or maybe intrigued?
A building's exterior and reception area can say a lot about an
organization, but there are many other factors that contribute to the
overall work environment. Some organizations go for the wow factor
and spend thousands, sometimes millions of dollars on fancy architecture and flashy furniture with the hope of making a knockout first
impression.
But does an impressive exterior necessarily set the tone for the organization itself? Do shiny bronze statues in the entryway make for happy
employees? Does a cubicle farm of neatly dressed professionals tell the
full story of what it's like to work for that organization? The successful
work environment might be all of these things or none of these things.
The way an organization looks doesn't necessarily correlate to how an
organization acts-something to keep in mind when searching for the
ideal job.

Don't judge a book by its cover

Often, the quality of an organization's exterior has absolutely nothing to
do with the quality of the organization itself. Many organizations whose
employees remote in, for example, might save on overhead by leasing a
not-so-glamorous storefront.
One organization I have done business with has employees scattered across the United States, but its home office is in a run-down
area of downtown Las Vegas. When you look up the address for this
organization on Google Earth, a desolate office structure housed
between a graffiti-covered diner and an out-of-business hotel appears.
Beneath the exterior of this physical office, though, are a president and
CEO whose thorough understanding of state tax laws and budgeting


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Table of Contents for the Digital Edition of Quality Progress - September 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Career Coach
Expert Answers
Field Notes
Data Disruption
The Deal With Big Data
Better Intelligence
A Study in Measurement
Innovation Imperative
Statistics Spotlight
Standard Issues
ASQ's 2017 Quality Resource Guide
Marketplace
Footnotes
Back to Basics
Quality Progress - September 2017 - Intro
Quality Progress - September 2017 - cover1
Quality Progress - September 2017 - cover2
Quality Progress - September 2017 - 1
Quality Progress - September 2017 - 2
Quality Progress - September 2017 - 3
Quality Progress - September 2017 - 4
Quality Progress - September 2017 - 5
Quality Progress - September 2017 - Seen and Heard
Quality Progress - September 2017 - 7
Quality Progress - September 2017 - Progress Report
Quality Progress - September 2017 - 9
Quality Progress - September 2017 - Mr. Pareto Head
Quality Progress - September 2017 - 11
Quality Progress - September 2017 - Career Coach
Quality Progress - September 2017 - 13
Quality Progress - September 2017 - 14
Quality Progress - September 2017 - Expert Answers
Quality Progress - September 2017 - Field Notes
Quality Progress - September 2017 - 17
Quality Progress - September 2017 - 18
Quality Progress - September 2017 - 19
Quality Progress - September 2017 - Data Disruption
Quality Progress - September 2017 - 21
Quality Progress - September 2017 - 22
Quality Progress - September 2017 - 23
Quality Progress - September 2017 - 24
Quality Progress - September 2017 - 25
Quality Progress - September 2017 - The Deal With Big Data
Quality Progress - September 2017 - 27
Quality Progress - September 2017 - 28
Quality Progress - September 2017 - 29
Quality Progress - September 2017 - 30
Quality Progress - September 2017 - 31
Quality Progress - September 2017 - 32
Quality Progress - September 2017 - 33
Quality Progress - September 2017 - Better Intelligence
Quality Progress - September 2017 - 35
Quality Progress - September 2017 - 36
Quality Progress - September 2017 - 37
Quality Progress - September 2017 - 38
Quality Progress - September 2017 - 39
Quality Progress - September 2017 - 40
Quality Progress - September 2017 - 41
Quality Progress - September 2017 - A Study in Measurement
Quality Progress - September 2017 - 43
Quality Progress - September 2017 - 44
Quality Progress - September 2017 - 45
Quality Progress - September 2017 - 46
Quality Progress - September 2017 - 47
Quality Progress - September 2017 - Innovation Imperative
Quality Progress - September 2017 - 49
Quality Progress - September 2017 - 50
Quality Progress - September 2017 - Statistics Spotlight
Quality Progress - September 2017 - 52
Quality Progress - September 2017 - 53
Quality Progress - September 2017 - Standard Issues
Quality Progress - September 2017 - 55
Quality Progress - September 2017 - 56
Quality Progress - September 2017 - 57
Quality Progress - September 2017 - ASQ's 2017 Quality Resource Guide
Quality Progress - September 2017 - 59
Quality Progress - September 2017 - 60
Quality Progress - September 2017 - 61
Quality Progress - September 2017 - 62
Quality Progress - September 2017 - 63
Quality Progress - September 2017 - 64
Quality Progress - September 2017 - 65
Quality Progress - September 2017 - 66
Quality Progress - September 2017 - 67
Quality Progress - September 2017 - Marketplace
Quality Progress - September 2017 - 69
Quality Progress - September 2017 - Footnotes
Quality Progress - September 2017 - 71
Quality Progress - September 2017 - Back to Basics
Quality Progress - September 2017 - cover3
Quality Progress - September 2017 - cover4
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