Quality Progress - October 2013 - 54

QPREvIEWS The Market-Driven Supply Chain: A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy but after the model is in place, your busi- a CD-ROM that includes a MS PowerPoint ness should become more efficient, cus- presentation on auditing beyond compli- tomer responsive and it will grow. ance training, and the PUQL template and Marc A. Feldman Robert P Burrows, III, foreward by Lora Solvay Chemicals, Inc. Cecere and Gregory Hackett, Amacom, 2012, Houston its introduction document. I found several typographical errors in the book, and the fact that the PUQL template is in a PDF format makes it difficult to use. However, I strongly 288 pp., $39.95 (book). formational steps Auditing Beyond Compliance: Using the Portable Universal Quality Lean Audit Model required to achieve a Janet Bautista Smith, ASQ Quality Press, market-driven supply 2012, 112 pp., $20 member, $34 list (book chain resulting in a and CD-ROM). In this book, Burrows provides the trans- recommend this book for both novice and experienced auditors alike. Herzl Marouni ABS Consulting Houston business that is highly This book is an eye open- responsive to the de- er and a useful reminder Reliability and Availability Of Cloud Computing mand economy, while for other management Eric Bauer and Randee Adams, Wiley-IEEE also allowing for specific customer needs to system auditors who are Press 2012, 352 pp., $65.60 (book). be addressed and delivered. searching for ways to This is a wonderful book conduct more value- written in a clear and achieve sales and operations planning added audits. The author comprehensive way by (S&OP). After a business has decided how introduces the portable two experienced ex- Market segmentation is required to to section the market, it must determine universal quality lean (PUQL) audit model perts. The authors’ audi- how to deliver value to customers. The four which, when used in conjunction with several ence consists of system traditional strategy options are: lowest cost, simple and commonly used lean Six Sigma architects, developers, highest market share, location advantage tools, can lead to identification of opportuni- engineers, sales people, and innovative leadership. Proper data as- ties for improvement, innovation and growth. sessment helps decide which is best suited for your business plan. The PUQL model uses an audit template that integrates the compliance verification product management and quality management professionals. The authors address issues of reliability, Each chapter contains many illustra- and improvements that can be applied to availability and risks of information system tions and graphs, a summary that reviews standards, processes and products. Two services, including detailed risk mitigation the important points and a case study. This unique concepts introduced in this book that strategies. The book discusses aspects of helps illustrate the concept and its imple- differentiate it from other auditing books are: virtualization, capacity and elasticity, service mentation. There is also an index for finding • The PUQL model itself which, like a univer- orchestration, geo-redundancy and disaster specific issues or areas of focus. It will take hard work and dedication to sal adaptor, allows the auditor to connect to and use several different management recovery. What is missing—but could probably be convert your business to this type of opera- system standards interchangeably. part of a follow-up book—are examples tion. Fortunately, Burrows includes a change • The concept that audits are not simply of data analysis and reporting. The topic agent model that includes communication, compliance tools but also can be em- deserves a wider treatment of statistical collaborative execution and performance ployed to improve business management. analysis and data analytics related to the Although the book is written for first-par- topic at hand. measures. The guiding principles of S&OP are always foremost in the discussion and ty auditors, there is no reason second and The book is well-written and compre- execution. third-party auditors could not benefit from hensive. It can be used as a reference for the PUQL audit model. The book comes with anyone involved in cloud computing. It is It will take time and a dedicated team, 54 QP • www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - October 2013

Up Front
LogOn
Expert Answers
Perspectives
Keeping Current
Mr. Pareto Head
5S Shakeup
For the Greater Good
Turned On
Get There Faster
Career Corner
Standards Outlook
Quality in the First Person
QP Toolbox
QP Reviews
Back to Basics

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