Quality Progress - October 2017 - 12

Subject matter experts take on your quality-related queries

THIS MONTH'S FIRST QUESTION

My organization would like to build a solid tool that allows us to
measure our suppliers' performances. Our current tool needs
several modifications to become solid and dynamic. We'd like to
implement a rating system, formulas and questions. What can
we do to ensure we have a solid tool?

OUR RESPONSE

The first step is to establish and understand
the use of the tool, which is accomplished
by asking a lot of questions. When the tool is
operated properly, what is it going to accomplish
for your team? What specific requirements must
the tool meet? Will it be a physical tool with size,
toughness or stability requirements? Or will it be
a dashboard for data collection and monitoring?
After determining the requirements, the second step is to get the right people involved in the
tool's creation. Hold interviews with key stakeholders, get expert opinions and fill any gaps in
knowledge or requirements.
The experts also likely

will provide the right feedback on the creation
of a helpful rating system. Their analysis will be
essential to the tool's success.
After the requirements have been determined
and expert analysis has been performed, design
and build the tool. Make sure the design meets all
the requirements set forth in the earlier steps. If
it doesn't, conduct root cause analysis or the five
whys to identify and fix any issues. Train essential
personnel on operation of the tool, and make
sure all related documentation is either created or
updated to reflect the new tool's involvement in
your process.
Pilot the tool's use and rate its effectiveness. If
the tool provides solid information and continues
to meet all other requirements set forth in the
initial phase of its creation, deploy the tool
and enjoy lasting success.
This response was
written by Trevor
Jordan, Central
Utility Pharmacist
Group Supervisor,
Walgreen Co.,
Orlando, FL.

12 QP

October 2017 ❘ qualityprogress.com


http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - October 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
In Focus
The Results Are In
Visual Aid
Experimental Learning
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Try This Today
STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - intro
Quality Progress - October 2017 - cover1
Quality Progress - October 2017 - cover2
Quality Progress - October 2017 - 1
Quality Progress - October 2017 - 2
Quality Progress - October 2017 - 3
Quality Progress - October 2017 - 4
Quality Progress - October 2017 - 5
Quality Progress - October 2017 - Seen and Heard
Quality Progress - October 2017 - 7
Quality Progress - October 2017 - Progress Report
Quality Progress - October 2017 - Mr. Pareto Head
Quality Progress - October 2017 - 10
Quality Progress - October 2017 - 11
Quality Progress - October 2017 - Expert Answers
Quality Progress - October 2017 - 13
Quality Progress - October 2017 - Career Coach
Quality Progress - October 2017 - 15
Quality Progress - October 2017 - 16
Quality Progress - October 2017 - 17
Quality Progress - October 2017 - In Focus
Quality Progress - October 2017 - 19
Quality Progress - October 2017 - 20
Quality Progress - October 2017 - 21
Quality Progress - October 2017 - 22
Quality Progress - October 2017 - 23
Quality Progress - October 2017 - 24
Quality Progress - October 2017 - 25
Quality Progress - October 2017 - The Results Are In
Quality Progress - October 2017 - 27
Quality Progress - October 2017 - 28
Quality Progress - October 2017 - 29
Quality Progress - October 2017 - 30
Quality Progress - October 2017 - 31
Quality Progress - October 2017 - 32
Quality Progress - October 2017 - 33
Quality Progress - October 2017 - Visual Aid
Quality Progress - October 2017 - 35
Quality Progress - October 2017 - 36
Quality Progress - October 2017 - 37
Quality Progress - October 2017 - 38
Quality Progress - October 2017 - 39
Quality Progress - October 2017 - Experimental Learning
Quality Progress - October 2017 - 41
Quality Progress - October 2017 - 42
Quality Progress - October 2017 - 43
Quality Progress - October 2017 - 44
Quality Progress - October 2017 - 45
Quality Progress - October 2017 - 46
Quality Progress - October 2017 - 47
Quality Progress - October 2017 - Statistics Spotlight
Quality Progress - October 2017 - 49
Quality Progress - October 2017 - Standard Issues
Quality Progress - October 2017 - 51
Quality Progress - October 2017 - 52
Quality Progress - October 2017 - 53
Quality Progress - October 2017 - 54
Quality Progress - October 2017 - 55
Quality Progress - October 2017 - STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - 57
Quality Progress - October 2017 - Marketplace
Quality Progress - October 2017 - 59
Quality Progress - October 2017 - Footnotes
Quality Progress - October 2017 - 61
Quality Progress - October 2017 - 62
Quality Progress - October 2017 - 63
Quality Progress - October 2017 - Try This Today
Quality Progress - October 2017 - cover3
Quality Progress - October 2017 - cover4
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