Quality Progress - October 2017 - 39

In general, the audit reports
written by third-party bodies or
internal auditors contain only
findings and recommendations.

help auditees save time addressing useless corrections and
refocus their energies on finding
real root causes to problems and performance
gaps.
Auditors will see benefits from using the tool
because it:
+ Maintains integrity for the entire standard.
+ Ensures the audit covers all subitems.
+ Provides a bottom-up approach.
+ Focuses on the entire system, rather than
subclauses.
+ Allows the auditor to use and study current
ISO references during audits instead of creating checklists.
Auditees will see benefits from the tool because:
+ The tool provides a holistic approach to ISO
9001:2015 requirements.
+ Comparisons can be made between desired
results and current performance.
+ Performance can be reviewed visually. Most of
the time, auditees are unable to determine the
impact of the findings to the system.
+ The assessment checklist sheet (Online
Table 1) can be referred to later to further
review subreferences for each finding or
recommendation.
+ Details on each issue using ISO 9001:2015
references can be focused on more closely.

Transparent outputs

As Figure 3 shows, the tool can provide an
overall picture to auditees. Instead of simply
conveying information in words, the auditee can
review current performance and the desired
level of performance via these maps.
This output may be helpful for senior members of the organization being audited-like
busy CEOs and chief financial officers who want
general information about the organization's
performance and proposed areas to improve,
and not nitty-gritty audit findings.
The tool has been applied in many audits
and has proven to be beneficial for auditors
and auditees. The tool also may be used as an
audit report or draft report. In general, the audit
reports written by third-party bodies or internal

auditors contain only findings and recommendations.
Using this tool as a
reference may provide the opportunity to
visualize the gaps for improvement-even for
minor issues. Visual tables make the QMS easy
to understand and provide a holistic view. The
auditee also may compare good and bad-performing processes and review them in the
organization.
Quality is in the details and the more we
dissect our processes, the easier we can realize
how to improve them and make them perform at
an excellent level.
Organizations will survive only if they adapt
quickly and stay in tune with their customers'
changing habits. This tool can help auditors
provide transparent outputs to stay in tune with
QMS requirements.
REFERENCES AND NOTE
1. European Foundation for Quality Management
(EFQM), "The EFQM Excellence Model," www.efqm.
org/the-efqm-excellence-model.
2. Michael Hammer, "Process Maturity Assessment"
www.hammerandco.com/pemm.htm.
3. The rankings and scores were inspired by Michael
Hammer's "Process Maturity Assessment."
BIBLIOGRAPHY
Hammer, Michael, "The Process Audit," Harvard
Business Review, April 2007, https://hbr.org/2007/04/
the-process-audit.
Internatıonal Organization of Standardization,
www.iso.org.
EDITOR'S NOTE
To access the tool, contact Bugay at https://tr.linkedin.
com/in/ferhanbugay or ferhanbugay@gmail.com.

Ferhan Bugay is a quality
assurance lead auditor for Turkish
Airlines at Atatürk Airport in
Yesilkoy. He earned an MBA from
Beykent University in Istanbul. He
is an ASQ member.

qualityprogress.com ❘ October 2017

QP 39


http://www.efqm http://www.hammerandco.com/pemm.htm https://www.hbr.org/2007/04/the-process-audit http://www.iso.org https://www.tr.linkedin http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - October 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
In Focus
The Results Are In
Visual Aid
Experimental Learning
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Try This Today
STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - intro
Quality Progress - October 2017 - cover1
Quality Progress - October 2017 - cover2
Quality Progress - October 2017 - 1
Quality Progress - October 2017 - 2
Quality Progress - October 2017 - 3
Quality Progress - October 2017 - 4
Quality Progress - October 2017 - 5
Quality Progress - October 2017 - Seen and Heard
Quality Progress - October 2017 - 7
Quality Progress - October 2017 - Progress Report
Quality Progress - October 2017 - Mr. Pareto Head
Quality Progress - October 2017 - 10
Quality Progress - October 2017 - 11
Quality Progress - October 2017 - Expert Answers
Quality Progress - October 2017 - 13
Quality Progress - October 2017 - Career Coach
Quality Progress - October 2017 - 15
Quality Progress - October 2017 - 16
Quality Progress - October 2017 - 17
Quality Progress - October 2017 - In Focus
Quality Progress - October 2017 - 19
Quality Progress - October 2017 - 20
Quality Progress - October 2017 - 21
Quality Progress - October 2017 - 22
Quality Progress - October 2017 - 23
Quality Progress - October 2017 - 24
Quality Progress - October 2017 - 25
Quality Progress - October 2017 - The Results Are In
Quality Progress - October 2017 - 27
Quality Progress - October 2017 - 28
Quality Progress - October 2017 - 29
Quality Progress - October 2017 - 30
Quality Progress - October 2017 - 31
Quality Progress - October 2017 - 32
Quality Progress - October 2017 - 33
Quality Progress - October 2017 - Visual Aid
Quality Progress - October 2017 - 35
Quality Progress - October 2017 - 36
Quality Progress - October 2017 - 37
Quality Progress - October 2017 - 38
Quality Progress - October 2017 - 39
Quality Progress - October 2017 - Experimental Learning
Quality Progress - October 2017 - 41
Quality Progress - October 2017 - 42
Quality Progress - October 2017 - 43
Quality Progress - October 2017 - 44
Quality Progress - October 2017 - 45
Quality Progress - October 2017 - 46
Quality Progress - October 2017 - 47
Quality Progress - October 2017 - Statistics Spotlight
Quality Progress - October 2017 - 49
Quality Progress - October 2017 - Standard Issues
Quality Progress - October 2017 - 51
Quality Progress - October 2017 - 52
Quality Progress - October 2017 - 53
Quality Progress - October 2017 - 54
Quality Progress - October 2017 - 55
Quality Progress - October 2017 - STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - 57
Quality Progress - October 2017 - Marketplace
Quality Progress - October 2017 - 59
Quality Progress - October 2017 - Footnotes
Quality Progress - October 2017 - 61
Quality Progress - October 2017 - 62
Quality Progress - October 2017 - 63
Quality Progress - October 2017 - Try This Today
Quality Progress - October 2017 - cover3
Quality Progress - October 2017 - cover4
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