Quality Progress - October 2017 - 50

Standards-related developments and activities

Standard Issues
ISO 9001:2015

Making the Most
Of Management
Reviews
What can you do to add value to QMS review meetings?
by Govind Ramu

ISO 9001:2015 requires top management review of an organization's
quality management system (QMS). This
provides an important opportunity for a
quality manager to present to upper management a State of the Union-style report
on the organization's quality health.
I have seen all varieties of such meetings:
from day-long off-site meetings in which
the owner of every business segment
presents, to an hour-long ceremonial
presentation featuring regurgitated graphs,
tables and slides packed with text.
Management review participants often
complain that these meetings are a waste
of time because the information already
has been covered. Or, they tell themselves
that it's just something they must do for
International Organization for Standardization (ISO) certification.

Adding value

How can these meetings be restructured
so they add value?
The key is to understand the intent of

50 QP

October 2017 ❘ qualityprogress.com

the management review requirements. ISO 9001:2015 clause 9.3.1 states:
"Top management shall review the organization's quality management
system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the
organization."1 The intent is to ensure:
+ Continuing suitability. What has changed in the organization or the
QMS that will render the QMS unsuitable or less suitable?
+ Adequacy. Sufficiency in terms of people, process, infrastructure
and operating environment.
+ Effectiveness. The "extent to which planned activities are realized
and planned results are achieved."2
+ Alignment with the strategic direction of the organization. Any
changes to strategic direction require realignment of the QMS.
Let's look at these requirements in more detail.

Continuing suitability

Many changes take place in an organization over time due to shifts in
policy and strategy or external factors.
Let's use the recent spike in ransomware as an example.3 Computer
hacking is becoming more sophisticated, and organizations must
determine how to prevent an attack or reduce the impact of one. This
is IT-related risk mitigation, so what does it have to do with a QMS? A
ransomware attack can prevent an organization from serving its customers promptly, and it can compromise private information. It also can put
an organization's intellectual property at risk by posting documented


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Table of Contents for the Digital Edition of Quality Progress - October 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
In Focus
The Results Are In
Visual Aid
Experimental Learning
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Try This Today
STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - intro
Quality Progress - October 2017 - cover1
Quality Progress - October 2017 - cover2
Quality Progress - October 2017 - 1
Quality Progress - October 2017 - 2
Quality Progress - October 2017 - 3
Quality Progress - October 2017 - 4
Quality Progress - October 2017 - 5
Quality Progress - October 2017 - Seen and Heard
Quality Progress - October 2017 - 7
Quality Progress - October 2017 - Progress Report
Quality Progress - October 2017 - Mr. Pareto Head
Quality Progress - October 2017 - 10
Quality Progress - October 2017 - 11
Quality Progress - October 2017 - Expert Answers
Quality Progress - October 2017 - 13
Quality Progress - October 2017 - Career Coach
Quality Progress - October 2017 - 15
Quality Progress - October 2017 - 16
Quality Progress - October 2017 - 17
Quality Progress - October 2017 - In Focus
Quality Progress - October 2017 - 19
Quality Progress - October 2017 - 20
Quality Progress - October 2017 - 21
Quality Progress - October 2017 - 22
Quality Progress - October 2017 - 23
Quality Progress - October 2017 - 24
Quality Progress - October 2017 - 25
Quality Progress - October 2017 - The Results Are In
Quality Progress - October 2017 - 27
Quality Progress - October 2017 - 28
Quality Progress - October 2017 - 29
Quality Progress - October 2017 - 30
Quality Progress - October 2017 - 31
Quality Progress - October 2017 - 32
Quality Progress - October 2017 - 33
Quality Progress - October 2017 - Visual Aid
Quality Progress - October 2017 - 35
Quality Progress - October 2017 - 36
Quality Progress - October 2017 - 37
Quality Progress - October 2017 - 38
Quality Progress - October 2017 - 39
Quality Progress - October 2017 - Experimental Learning
Quality Progress - October 2017 - 41
Quality Progress - October 2017 - 42
Quality Progress - October 2017 - 43
Quality Progress - October 2017 - 44
Quality Progress - October 2017 - 45
Quality Progress - October 2017 - 46
Quality Progress - October 2017 - 47
Quality Progress - October 2017 - Statistics Spotlight
Quality Progress - October 2017 - 49
Quality Progress - October 2017 - Standard Issues
Quality Progress - October 2017 - 51
Quality Progress - October 2017 - 52
Quality Progress - October 2017 - 53
Quality Progress - October 2017 - 54
Quality Progress - October 2017 - 55
Quality Progress - October 2017 - STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - 57
Quality Progress - October 2017 - Marketplace
Quality Progress - October 2017 - 59
Quality Progress - October 2017 - Footnotes
Quality Progress - October 2017 - 61
Quality Progress - October 2017 - 62
Quality Progress - October 2017 - 63
Quality Progress - October 2017 - Try This Today
Quality Progress - October 2017 - cover3
Quality Progress - October 2017 - cover4
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