Quality Progress - October 2017 - 52

Standard Issues
TA B L E   1

Typical
organization's
review

N/A

Action request table, open/
close status updated, evidence
attached or referenced, progress
commented on open items

Management
review
meeting

Annual

Executives, head
of department/
functions

9.3.2.b

Changes in external
issues that are
relevant to the QMS

N/A

N/A

Upcoming changes to management
system standards, products
requiring specific certifications to
deploy in geographical locations,
market perception of quality and
reliability issues of our products

Strategic
planning,
management
review

Annual

Executives, heads
of departments/
functions

Changes in internal
issues that are
relevant to the QMS

N/A

N/A

New manufacturing site/office
location requiring management
system implementation, new
technology product launched not
meeting performance targets, endto-end traceability of products and
services, and a limitation with QMS
software applications

Operations
meeting

Quarterly

Heads of
departments/
functions

Yes

Favorable

Analysis of customer satisfaction
survey, periodic monitoring of
performance effectiveness

Customer
performance
review (CSAT,
NPS)

Quarterly

Heads of
departments/
functions

+ Customers

Favorable

Analysis of complaints and
compliments

CSAT

Quarterly

Heads of
departments/
functions

+ Employees

Unfavorable

Employee satisfaction,
organizational health index

All-hands
meetings,
executive staff
meeting

Quarterly

All employees

+ External
providers

Neutral

External provider's feedback on
organization's responsiveness to
queries, support

Supply chain
performance
review

Quarterly

Supply chain,
quality,
engineering and
sustainability
functions

+ Investors

Favorable

Organization's performance on
ROI, risks

Board of
directors,
strategic
planning
meeting

Annual

Board of
directors, senior
executives

+ Owners

Favorable

Organization's profitability

Board of
directors,
strategic
planning
meeting

Annual

Board of
directors, senior
executives

+ Regulatory
body

Neutral

Organization's compliance

Quality
meeting

Quarterly

Quality,
compliance
department

9.3.2.c

9.3.2.c.1

Typical
attendance

Yes

Typical
frequency

The status of actions
from previous
management
reviews

Trends
(favorable,
unfavorable,
neutral)

Effectiveness
(yes/no)

9.3.2.a

Clause

Requirement

Description
of analysis,
reports and
presentations

Management review requirements vs. organizational periodic reviews

Information on the
performance and
effectiveness of
the QMS, including
trends in
customer
satisfaction

and feedback
Yes
from relevant
interested parties:

QMS = quality management system ROI = return on investment CSAT = customer satisfaction DPMO = defects per million opportunities
COQ = cost of quality FMEA = failure mode effects analysis NPS = net promoter score

52 QP

October 2017 ❘ qualityprogress.com


http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - October 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
In Focus
The Results Are In
Visual Aid
Experimental Learning
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Try This Today
STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - intro
Quality Progress - October 2017 - cover1
Quality Progress - October 2017 - cover2
Quality Progress - October 2017 - 1
Quality Progress - October 2017 - 2
Quality Progress - October 2017 - 3
Quality Progress - October 2017 - 4
Quality Progress - October 2017 - 5
Quality Progress - October 2017 - Seen and Heard
Quality Progress - October 2017 - 7
Quality Progress - October 2017 - Progress Report
Quality Progress - October 2017 - Mr. Pareto Head
Quality Progress - October 2017 - 10
Quality Progress - October 2017 - 11
Quality Progress - October 2017 - Expert Answers
Quality Progress - October 2017 - 13
Quality Progress - October 2017 - Career Coach
Quality Progress - October 2017 - 15
Quality Progress - October 2017 - 16
Quality Progress - October 2017 - 17
Quality Progress - October 2017 - In Focus
Quality Progress - October 2017 - 19
Quality Progress - October 2017 - 20
Quality Progress - October 2017 - 21
Quality Progress - October 2017 - 22
Quality Progress - October 2017 - 23
Quality Progress - October 2017 - 24
Quality Progress - October 2017 - 25
Quality Progress - October 2017 - The Results Are In
Quality Progress - October 2017 - 27
Quality Progress - October 2017 - 28
Quality Progress - October 2017 - 29
Quality Progress - October 2017 - 30
Quality Progress - October 2017 - 31
Quality Progress - October 2017 - 32
Quality Progress - October 2017 - 33
Quality Progress - October 2017 - Visual Aid
Quality Progress - October 2017 - 35
Quality Progress - October 2017 - 36
Quality Progress - October 2017 - 37
Quality Progress - October 2017 - 38
Quality Progress - October 2017 - 39
Quality Progress - October 2017 - Experimental Learning
Quality Progress - October 2017 - 41
Quality Progress - October 2017 - 42
Quality Progress - October 2017 - 43
Quality Progress - October 2017 - 44
Quality Progress - October 2017 - 45
Quality Progress - October 2017 - 46
Quality Progress - October 2017 - 47
Quality Progress - October 2017 - Statistics Spotlight
Quality Progress - October 2017 - 49
Quality Progress - October 2017 - Standard Issues
Quality Progress - October 2017 - 51
Quality Progress - October 2017 - 52
Quality Progress - October 2017 - 53
Quality Progress - October 2017 - 54
Quality Progress - October 2017 - 55
Quality Progress - October 2017 - STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - 57
Quality Progress - October 2017 - Marketplace
Quality Progress - October 2017 - 59
Quality Progress - October 2017 - Footnotes
Quality Progress - October 2017 - 61
Quality Progress - October 2017 - 62
Quality Progress - October 2017 - 63
Quality Progress - October 2017 - Try This Today
Quality Progress - October 2017 - cover3
Quality Progress - October 2017 - cover4
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