Quality Progress - October 2017 - 54

Standard Issues
continued from page 51

an alignment between the joint venture
partners' QMSs is required to effectively
run the business.
What if management review meetings
addressed the above-mentioned intent of
the ISO 9001:2015 management review
requirements? Could the face-to-face
time with senior management be more
valuable? This is a refreshing approach
to the traditional way of just covering
requirements on the surface by presenting
volumes of graphs, tables and slides.

Myths debunked

There are many different misperceptions
about conducting a management review
meeting, such as:
+ There must be one annual management
review.
+ Management reviews should cover all
requirements in one meeting.
+ All senior management should be present at the annual meeting.
+ Management review should follow the
ISO standard requirement sequence (for
example, subsections 9.3.2.a through f).
These expectations have evolved over
time-likely to make auditing easier-without keeping in mind that management
review helps to improve business. In a
typical organization, the outcome of a
management review is reviewed periodically-weekly, monthly, quarterly or
annually, for example (see Table 1, pp.
52-53). The performance results are
reviewed as a business activity irrespective
of whether an organization is ISO 9001 certified. For large organizations, it is unlikely
that all senior managers will be present at
these meetings. However, the information
should be made available for comments
and decision making when appropriate.
One of the major changes we made
in our organization was to move away
from arranging the management review
presentation in the sequence of ISO 9001
requirements. Instead, we rearranged the
contents consistent with other management presentation agendas. Our senior
management was familiar with this format,

54 QP

October 2017 ❘ qualityprogress.com

which helped improve engagement with the content.
The performance results
We were not saying, "Now
are reviewed as a business
presenting ISO 9001:2015 clause
activity irrespective of
9.3.2.a." We used appropriate
whether an organization is
captions, such as business segISO 9001 certified.
ment highlights and lowlights,
challenges, improvement actions
and next steps. This kept the conversation relevant to our organization
and didn't give the impression that it was simply satisfying an ISO 9001
requirement.
To help internal and external auditors, we cross-referenced a relevant
ISO 9001:2015 requirement in the top right-hand corner of the presentation. The main intent of our management review was to help senior
leaders understand our presentation content so they could engage
with it and provide value-added feedback. It was not for mere ISO 9001
compliance.
Quality professionals must be innovative in how they implement QMSs
and bring value to their organizations. Every organization is different, and
every organization's values, culture and beliefs are different. Move away
from the rigid, prescriptive approach to QMS implementation of the past.
QMSs exist to help organizations, not the other way around. You should
not compromise the intent of meeting ISO 9001 requirements, but you
also should be flexible and open-minded when integrating a QMS into
existing organizational processes to accomplish your objectives.
REFERENCES AND NOTE
1. International Organization for Standardization (ISO), ISO 9001:2015 Quality
management systems-Requirements.
2. ISO 9000:2015 Quality management systems-Fundamentals and vocabulary,
subclause 3.7.11.
3. "Ransomware" is defined as a type of malicious software that threatens to publish
the victim's data or perpetually block access to it unless a ransom is paid. For
more information, visit https://en.wikipedia.org/wiki/Ransomware.
4. Govind Ramu, "External Demands," Quality Progress, April 2016, pp. 50-51.

Govind Ramu is senior director of global quality
management systems at SunPower Corp. in
San Jose, CA. He is a licensed professional
engineer from Ontario, Canada. He also is the
chair of the U.S. Technical Advisory Group to
International Organization for Standardization
Technical Committee 176, subcommittee 1 on
ISO 9000:2015 standards. Ramu is an ASQ
fellow, ASQ Crosby Medal recipient and holds six ASQ certifications:
manager of quality/organizational excellence, engineer, Six Sigma Black
Belt, auditor, software quality engineer and reliability engineer. He is a
regular contributor to QP's Expert Answers department, author of The
Certified Six Sigma Yellow Belt Handbook (ASQ Quality Press, 2016),
co-author of The Certified Six Sigma Green Belt Handbook, second
edition (ASQ Quality Press, 2015) and a contributing author of The Lean
Handbook (ASQ Quality Press, 2012).


https://en.wikipedia.org/wiki/Ransomware http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - October 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
In Focus
The Results Are In
Visual Aid
Experimental Learning
Statistics Spotlight
Standard Issues
Marketplace
Footnotes
Try This Today
STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - intro
Quality Progress - October 2017 - cover1
Quality Progress - October 2017 - cover2
Quality Progress - October 2017 - 1
Quality Progress - October 2017 - 2
Quality Progress - October 2017 - 3
Quality Progress - October 2017 - 4
Quality Progress - October 2017 - 5
Quality Progress - October 2017 - Seen and Heard
Quality Progress - October 2017 - 7
Quality Progress - October 2017 - Progress Report
Quality Progress - October 2017 - Mr. Pareto Head
Quality Progress - October 2017 - 10
Quality Progress - October 2017 - 11
Quality Progress - October 2017 - Expert Answers
Quality Progress - October 2017 - 13
Quality Progress - October 2017 - Career Coach
Quality Progress - October 2017 - 15
Quality Progress - October 2017 - 16
Quality Progress - October 2017 - 17
Quality Progress - October 2017 - In Focus
Quality Progress - October 2017 - 19
Quality Progress - October 2017 - 20
Quality Progress - October 2017 - 21
Quality Progress - October 2017 - 22
Quality Progress - October 2017 - 23
Quality Progress - October 2017 - 24
Quality Progress - October 2017 - 25
Quality Progress - October 2017 - The Results Are In
Quality Progress - October 2017 - 27
Quality Progress - October 2017 - 28
Quality Progress - October 2017 - 29
Quality Progress - October 2017 - 30
Quality Progress - October 2017 - 31
Quality Progress - October 2017 - 32
Quality Progress - October 2017 - 33
Quality Progress - October 2017 - Visual Aid
Quality Progress - October 2017 - 35
Quality Progress - October 2017 - 36
Quality Progress - October 2017 - 37
Quality Progress - October 2017 - 38
Quality Progress - October 2017 - 39
Quality Progress - October 2017 - Experimental Learning
Quality Progress - October 2017 - 41
Quality Progress - October 2017 - 42
Quality Progress - October 2017 - 43
Quality Progress - October 2017 - 44
Quality Progress - October 2017 - 45
Quality Progress - October 2017 - 46
Quality Progress - October 2017 - 47
Quality Progress - October 2017 - Statistics Spotlight
Quality Progress - October 2017 - 49
Quality Progress - October 2017 - Standard Issues
Quality Progress - October 2017 - 51
Quality Progress - October 2017 - 52
Quality Progress - October 2017 - 53
Quality Progress - October 2017 - 54
Quality Progress - October 2017 - 55
Quality Progress - October 2017 - STANDARDS AND AUDITING GUIDE
Quality Progress - October 2017 - 57
Quality Progress - October 2017 - Marketplace
Quality Progress - October 2017 - 59
Quality Progress - October 2017 - Footnotes
Quality Progress - October 2017 - 61
Quality Progress - October 2017 - 62
Quality Progress - October 2017 - 63
Quality Progress - October 2017 - Try This Today
Quality Progress - October 2017 - cover3
Quality Progress - October 2017 - cover4
https://www.nxtbook.com/naylor/ASQM/ASQM0719
https://www.nxtbook.com/naylor/ASQM/ASQM0619
https://www.nxtbook.com/naylor/ASQM/ASQM0519
https://www.nxtbook.com/naylor/ASQM/ASQM0419
https://www.nxtbook.com/naylor/ASQM/ASQM0319
https://www.nxtbook.com/naylor/ASQM/ASQM0219
https://www.nxtbook.com/naylor/ASQM/ASQM0119
https://www.nxtbook.com/naylor/ASQM/ASQM1218
https://www.nxtbook.com/naylor/ASQM/ASQM1118
https://www.nxtbook.com/naylor/ASQM/ASQM1018
https://www.nxtbook.com/naylor/ASQM/ASQM0918
https://www.nxtbook.com/naylor/ASQM/ASQM0818
https://www.nxtbook.com/naylor/ASQM/ASQM0718
https://www.nxtbook.com/naylor/ASQM/ASQM0618
https://www.nxtbook.com/naylor/ASQM/ASQM0518
https://www.nxtbook.com/naylor/ASQM/ASQM0418
https://www.nxtbook.com/naylor/ASQM/ASQM0318
https://www.nxtbook.com/naylor/ASQM/ASQM0218
https://www.nxtbook.com/naylor/ASQM/ASQM0118
https://www.nxtbook.com/naylor/ASQM/ASQM1217
https://www.nxtbook.com/naylor/ASQM/ASQM1117
https://www.nxtbook.com/naylor/ASQM/ASQM1017
https://www.nxtbook.com/naylor/ASQM/ASQM0917
https://www.nxtbook.com/naylor/ASQM/ASQM0817
https://www.nxtbook.com/naylor/ASQM/ASQM0717
https://www.nxtbook.com/naylor/ASQM/ASQM0617
https://www.nxtbook.com/naylor/ASQM/ASQM0517
https://www.nxtbook.com/naylor/ASQM/ASQM0417
https://www.nxtbook.com/naylor/ASQM/ASQC12518
https://www.nxtbook.com/naylor/ASQM/ASQM0317
https://www.nxtbook.com/naylor/ASQM/ASQM0217
https://www.nxtbook.com/naylor/ASQM/ASQM0117
https://www.nxtbook.com/naylor/ASQM/ASQM1216
https://www.nxtbook.com/naylor/ASQM/ASQM1116
https://www.nxtbook.com/naylor/ASQM/ASQM1016
https://www.nxtbook.com/naylor/ASQM/ASAC0016
https://www.nxtbook.com/naylor/ASQM/ASQM0916
https://www.nxtbook.com/naylor/ASQM/ASQA0016
https://www.nxtbook.com/naylor/ASQM/ASQM0816
https://www.nxtbook.com/naylor/ASQM/ASQM0716
https://www.nxtbook.com/naylor/ASQM/ASQM0616
https://www.nxtbook.com/naylor/ASQM/ASQM0516
https://www.nxtbook.com/naylor/ASQM/ASQM0416
https://www.nxtbook.com/naylor/ASQM/ASQM0316
https://www.nxtbook.com/naylor/ASQM/ASQM0216
https://www.nxtbook.com/naylor/ASQM/ASQM0116
https://www.nxtbook.com/naylor/ASQM/ASQM1215
https://www.nxtbook.com/naylor/ASQM/ASQM1115
https://www.nxtbook.com/naylor/ASQM/ASQM1015
https://www.nxtbook.com/naylor/ASQM/ASQM0915
https://www.nxtbook.com/naylor/ASQM/ASQM0815
https://www.nxtbook.com/naylor/ASQM/ASQM0715
https://www.nxtbook.com/naylor/ASQM/ASQM0615
https://www.nxtbook.com/naylor/ASQM/ASQM0515
https://www.nxtbook.com/naylor/ASQM/ASQM0315
https://www.nxtbook.com/naylor/ASQM/ASQM0215
https://www.nxtbook.com/naylor/ASQM/ASQM0115
https://www.nxtbook.com/naylor/ASQM/ASQM1214
https://www.nxtbook.com/naylor/ASQM/ASQM1114
https://www.nxtbook.com/naylor/ASQM/ASQM1014
https://www.nxtbook.com/naylor/ASQM/ASQM0914
https://www.nxtbook.com/naylor/ASQM/ASQM0814
https://www.nxtbook.com/naylor/ASQM/ASQM0714
https://www.nxtbook.com/naylor/ASQM/ASQM0614
https://www.nxtbook.com/naylor/ASQM/ASQM0514
https://www.nxtbook.com/naylor/ASQM/ASQM0414
https://www.nxtbook.com/naylor/ASQM/ASQM0314
https://www.nxtbook.com/naylor/ASQM/ASQM0214
https://www.nxtbook.com/naylor/ASQM/ASQM0114
https://www.nxtbook.com/naylor/ASQM/ASQM1213
https://www.nxtbook.com/naylor/ASQM/ASQM1113
https://www.nxtbook.com/naylor/ASQM/ASQM1013
https://www.nxtbook.com/naylor/ASQM/ASQM0913
https://www.nxtbook.com/naylor/ASQM/ASQM0813
https://www.nxtbook.com/naylor/ASQM/ASQM0713
https://www.nxtbook.com/naylor/ASQM/ASQM0613
https://www.nxtbook.com/naylor/ASQM/ASQM0513
https://www.nxtbook.com/naylor/ASQM/ASQM0413
https://www.nxtbook.com/naylor/ASQM/ASQM0313
https://www.nxtbook.com/nxtbooks/naylor/ASQM0213
https://www.nxtbook.com/nxtbooks/naylor/ASQM0113
https://www.nxtbook.com/nxtbooks/naylor/ASQM1212
https://www.nxtbook.com/nxtbooks/naylor/ASQM1112
https://www.nxtbook.com/nxtbooks/naylor/ASQM1012
https://www.nxtbook.com/nxtbooks/naylor/ASQM0912
https://www.nxtbookmedia.com