Quality Progress - November 2014 - (Page 5)
Five and Alive
EXECUTIVE EDITOR AND
World Quality Month activities kick off
IT'S HARD TO believe we've been formally celebrating World Quality Month (WQM)
for five years now, and it just keeps getting better. This year, you have a virtual treasure
trove of tools to help you promote and highlight the importance of quality within your
organization. And we also have some fun features and tools just for you.
What's your favorite quality tool? Now, what does that say about you? QP editors put
together an amusing online quiz to help you find out. Share or display your results, and
make sure to tell your colleagues. Visit www.qualitytoolquiz.com and post your results
on Facebook, LinkedIn or Twitter.
Other fun and handy tools and offerings:
* The WQM website: www.worldqualitymonth.org has a plethora of resources for spreading the word about quality in your organization.
* Events: Use the celebration guide on the website, and report about your experiences
and successes to the quality community.
* The #QualityIs Facebook and Twitter contest. Vote for your favorite definition Nov. 5-19.
Of course you know what quality is. But, it turns out, it can be a difficult concept to
define succinctly and clearly. This month, one of our contributors took on the challenge.
Author Bob Kennedy contends that arriving at a universal definition of quality will do
Susan E. Daniels
DIGITAL PRODUCTION SPECIALISTS
p. 16, Kennedy suggests a definition and maintains that if it's embraced worldwide, this
could indeed be the century of quality.
MEDIA SALES ADMINISTRATOR
much to compel society to rally around the concept. In his article "Finding Harmony,"
Also this month, we highlight some big wins made by multinational organizations using quality approaches and methods.
"Multipronged Approach," p. 22, explains how a global IT services organization used
a mix of tools and approaches to develop its quality framework, which helped it to meet
customer needs and vastly improve efficiency.
"Bank on It," p. 30, details how a large European bank-it has 54 million custom-
ers-used lean Six Sigma to streamline its business processes and eliminate unnecessary
rework while increasing responsiveness and error reduction for its customers. QP
Brian J. LeHouillier
Don't forget to watch the new episode
To promote discussion of issues in the field of quality and
ensure coverage of all responsible points of view, Quality
Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the authors and not
necessarily of ASQ or Quality Progress. Use of the ASQ logo in
advertisements does not necessarily constitute endorsement of
that particular product or service by ASQ.
November 2014 * QP
Table of Contents for the Digital Edition of Quality Progress - November 2014
Mr. Pareto Head
Bank on It
The System Is the Solution
Quality in the First Person
One Good Idea
Quality Progress - November 2014