Quality Progress - November 2014 - (Page 5)

UPFRONT QP QUALITY PROGRESS Five and Alive EXECUTIVE EDITOR AND ASSOCIATE PUBLISHER Seiche Sanders ASSOCIATE EDITOR Mark Edmund World Quality Month activities kick off ASSISTANT EDITOR IT'S HARD TO believe we've been formally celebrating World Quality Month (WQM) MANUSCRIPT COORDINATOR for five years now, and it just keeps getting better. This year, you have a virtual treasure trove of tools to help you promote and highlight the importance of quality within your organization. And we also have some fun features and tools just for you. What's your favorite quality tool? Now, what does that say about you? QP editors put together an amusing online quiz to help you find out. Share or display your results, and make sure to tell your colleagues. Visit www.qualitytoolquiz.com and post your results on Facebook, LinkedIn or Twitter. Other fun and handy tools and offerings: * The WQM website: www.worldqualitymonth.org has a plethora of resources for spreading the word about quality in your organization. * Events: Use the celebration guide on the website, and report about your experiences and successes to the quality community. * The #QualityIs Facebook and Twitter contest. Vote for your favorite definition Nov. 5-19. Of course you know what quality is. But, it turns out, it can be a difficult concept to define succinctly and clearly. This month, one of our contributors took on the challenge. Author Bob Kennedy contends that arriving at a universal definition of quality will do Amanda Hankel Valerie Ellifson CONTRIBUTING EDITOR Megan Schmidt COPY EDITOR Susan E. Daniels ART DIRECTOR Mary Uttech GRAPHIC DESIGNER Sandy Wyss PRODUCTION Cathy Milquet ADVERTISING PRODUCTION Barbara Mitrovic DIGITAL PRODUCTION SPECIALISTS Julie Stroik Julie Wagner MEDIA SALES p. 16, Kennedy suggests a definition and maintains that if it's embraced worldwide, this Naylor LLC Lou Brandow Krys D'Antonio Norbert Musial could indeed be the century of quality. MEDIA SALES ADMINISTRATOR much to compel society to rally around the concept. In his article "Finding Harmony," Also this month, we highlight some big wins made by multinational organizations using quality approaches and methods. "Multipronged Approach," p. 22, explains how a global IT services organization used a mix of tools and approaches to develop its quality framework, which helped it to meet customer needs and vastly improve efficiency. "Bank on It," p. 30, details how a large European bank-it has 54 million custom- Kathy Thomas MARKETING ADMINISTRATOR Matt Meinholz EDITORIAL OFFICES Phone: 414-272-8575 Fax: 414-272-1734 ADVERTISING OFFICES ers-used lean Six Sigma to streamline its business processes and eliminate unnecessary Phone: 866-277-5666 rework while increasing responsiveness and error reduction for its customers. QP ASQ ADMINISTRATION CEO Bill Troy Managing Directors Seiche Sanders Ajoy Bose Julie Gabelmann Brian J. LeHouillier Laurel Nelson-Rowe Editor Don't forget to watch the new episode To promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality Progress publishes articles representing conflicting and minority views. Opinions expressed are those of the authors and not necessarily of ASQ or Quality Progress. Use of the ASQ logo in advertisements does not necessarily constitute endorsement of that particular product or service by ASQ. November 2014 * QP 5 http://www.qualitytoolquiz.com http://www.worldqualitymonth.org

Table of Contents for the Digital Edition of Quality Progress - November 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Finding Harmony
Multipronged Approach
Bank on It
The System Is the Solution
Innovation Imperative
Quality in the First Person
Career Corner
Statistics Roundtable
Standards Outlook
QP Toolbox
QP Reviews
One Good Idea

Quality Progress - November 2014

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