Quality Progress - November 2014 - 50

CAREER CORNER BY DENISE WRESTLER The Pizza Paradigm Nothing fills training room seats faster than appetite appeal AN OUTLOOK REMINDER pops up on dens, think of leading internal training as it up. Once, he snatched Bob's cellphone your screen reminding you to attend cur- an opportunity to boost your career. By out of his hands and threw it against the rent good manufacturing practice (cGMP) teaching others, you master the knowl- wall because Bob wouldn't stop checking training in five minutes. You groan. You edge and skills yourself, often through his email. You better pay attention to what take a long, hard look at your to-do list real-world experience. Because you'll be he has to say; he's notorious for randomly for the day and the tasks that will not get in the spotlight, you can position yourself approaching people and asking them to done as you spend the next several hours as an internal expert and an approachable repeat the lesson. It's your seventh grade fighting the urge to fall asleep. advisor on a specific body of knowledge. English class all over again. You wish you If you're in the quality department, But I don't need to tell you that com- could pay attention and absorb what he you may have drawn the proverbial short manding a room isn't as simple as stand- has to say, but you're too busy concealing stick and be assigned to actually lead the ing up and firing off your knowledge (tip: your cellphone, ducking for flying objects training. In that case, you spend the next offering free pizza never hurts). In my or worrying about your kids. five minutes panicking and rehearsing the experience, trainers of quality topics fall phrases, "Yes, it's required per organiza- into one of the following categories. As in front of people. She hates training. She tion policy, per our quality system and you read the personas, think about who hates that people hate her because she's per the regulations that we are legally you would benefit from the most: the trainer. You wonder if she hates the obligated to follow," and, "Please grab The quiet one. This guy is already The unenthused one. She hates being pizza, too. She rushes through the slides some coffee on your way into the train- pretty soft-spoken one-on-one. You can faster than lightning. She uses too many ing room." You can almost hear the feet only imagine how much energy is spent unfamiliar acronyms in her slides. She dragging against the worn carpet as your trying to hear him over the other 60 people finishes her presentation so fast you didn't colleagues herd into the conference room chewing pizza. You're tempted to turn to even finish your pizza. like cattle. the person next to you and whisper, "Hey, The overly enthused one. She's pas- I'm trying to listen! Could you please quiet sionate about quality and is not afraid to point in your quality career, you may be your breathing?" But you doubt that what- tell the world. Her slides are colorful, and asked to train staff on a quality process ever the quiet one has to say would reach she is too perky for someone who appears or industry-specific regulation. Instead of your ears anyway. You hope he emails the sober. She'll throw in a pop quiz at the end painful experiences or workload bur- PowerPoint slides afterward. And you because she wants to know how effective It doesn't have to be that way. At some hope the coffee her training is. She won't stop smiling, you guzzled before and the excessive inflection in her voice is the meeting does starting to become nauseating. You try to its job in keeping pay attention because she really is a nice you awake. person, but you can't help but wonder The drill why she's so excited and happy. You start instructor. He to wonder whether that's really water your doesn't care trainer is drinking up there. if you have to The effective one. This guy has it all, cancel your other meeting to attend has to say and participating in the training training. Oh, your activities he creates. The office still jokes kid is sick? Tell about last year's session when attendees him or her to suck 50 QP * www.qualityprogress.com and you look forward to hearing what he were split into teams to play cGMP jeop- http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - November 2014

Up Front
LogOn
Expert Answers
Keeping Current
Mr. Pareto Head
Finding Harmony
Multipronged Approach
Bank on It
The System Is the Solution
Innovation Imperative
Quality in the First Person
Career Corner
Statistics Roundtable
Standards Outlook
QP Toolbox
QP Reviews
One Good Idea

Quality Progress - November 2014

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