Quality Progress - November 2014 - 6
Just the beginning
I completely agree with Luis Echeverria's
another way." I decided to sign right
Back to Basics article, "Use Your Head,"
back up for the next test date to ensure I
(October 2014, p. 80). I can't count the
wouldn't let the opportunity slip by.
number of certiﬁed quality engineers who
Well, here we are, coming upon the
don't understand and correctly apply sta-
December 2014 test date, and I have to
tistical sampling plans, such as ASQ/ANSI
wonder if I am any better off now than I
Z1.4. And forget about them knowing what
was then. No prep class this time. It's just
an operating characteristics curve is.
me studying by myself. I hope that the
Too many certiﬁed quality auditors
don't know how to clearly write an audit
observation so that an outsider would
second time is the charm.
Thank you for your insight and for letting us know you struggled, too.
know what the discrepancy was that
needed corrective action. As Echeverria
wrote, the ASQ certiﬁcation should just be
the beginning of the learning and applica-
Another FMEA mistake
In response to "Which FMEA Mistakes
James D. Werner
Are You Making?" (September 2014, pp.
36-41): This is a great article and I totally
agree with the mistakes listed. I have
been a team leader and also an auditor of
In response to Peter Clark's article,
failure mode and effects analysis (FMEA)
"Strength in Numbers," (October 2014, pp.
for nearly 10 years.
24-28): Thank you for writing this article.
Another mistake that I see when
I am getting ready to take my quality
auditing FMEAs is that they are not
engineer certiﬁcation exam for the second
updated. Many FMEAs are performed by
time, and the part I struggled with the most
suppliers when submitting the production
on the ﬁrst one was the statistics. We have
part approval process documentation to
terriﬁc tools that take the calculation out
customers. But they are never updated,
of our hands, and like you, I have been out
for instance, if there is a corrective action
of the school scenario (other than internal
implemented in the process due to a
training) for many years.
customer complaint or an internal audit
Math was never my forte-especially
not statistics. I nervously went into the
We must reinforce to our suppliers
ﬁrst exam thinking the material was fresh
and to the team of engineers within
enough in my mind after taking a prep
the organizations that FMEA is a living
class that didn't involve much student in-
document that must be updated if there
teraction several weeks prior to the test.
is a change implemented either in the
Three of the seven people from our prep
process or to the design of the product.
class who took the test that day passed-
I did not. I thought, "There's got to be
The latest episode of ASQ TV
focuses on World Quality Month. In
the episode, hear about a cost-saving success story, learn about a tool
to help in your World Quality Month
celebrations and get reacquainted
with the quality gurus.
Watch for an episode on quality in healthcare-
available Nov. 18.
asq.org to access
the full video
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Table of Contents for the Digital Edition of Quality Progress - November 2014
Mr. Pareto Head
Bank on It
The System Is the Solution
Quality in the First Person
One Good Idea
Quality Progress - November 2014