Quality Progress - November 2014 - 60
With QI Macros and Excel:
Finding the Invisible
interested and involved in data collection
and analysis to identify key problems and
independent variables and not response
* The improvement process should be
Jay Arthur, McGraw Hill, 2014, 190 pp.,
robust but simple.
* Reduce complexity of the documentation structure-complexity causes
MS Excel to generate
ISO 9001:2008 Explained
and Expanded: Making Your
Quality Management System
problems and find
Charles A. Cianfrani and John E. "Jack"
solutions for quality
West, ASQ Quality Press, 2014, 176 pp., $30
improvement. It is
member, $50 list (book).
This book is intended
for those who want
to analyze data using
* Conduct a self-assessment in addition
to the internal audit process.
* Determine when major changes are
necessary to the QMS.
* If management review meetings do not
result in a QMS change, then the organi-
written in simple and
The title of this book
zation is wasting its time.
is a little deceiving,
The ideas presented in the book do
language so readers with little to no data
especially with the
not go beyond the intent of the ISO 9001
analysis or MS Excel skills can understand
new standard com-
standard but rather provide insight of what
and apply the presented material.
ing out next year.
the ISO 9001 standard was intended to be.
However, the au-
For the quality managers that are willing
Excel formulae to prepare data for chart-
thors have enough
and have the courage to initiate the ideas
ing or analysis. It helps beginners observe
material in this book
presented in the book, their companies
and learn from their data even before
to carry over to the
will be better for it.
There is a chapter on how to use MS
starting analysis. Seven tools of break-
2015 standard and still be effective. The
through improvement are discussed: value
first couple of chapters were slow getting
Dove Quality Consulting
stream maps and spaghetti diagrams,
started, but it got better and better as the
pivot tables, control charts, Pareto charts,
chapters rolled on.
diagrams. There is a very interesting and
the sustainability of their quality manage-
useful section on how to perform data
ment systems (QMS). Some of the ideas
Kaizen Kreativity (OOPS!): Don't
Be Afraid of Looking Stupid.
I'm an Expert at It.
mining using MS Excel.
will be radical to some organizations but
Tom DePaoli, CreateSpace Independent
they are not new. The ideas include:
Publishing Platform, 2014, 175 pp., $29.95
* Learning needs to be taken out of HR
histograms, fishbone diagrams and matrix
Readers with little statistical knowledge
or skill should be able to apply the statisti-
The authors make readers think about
cal tests presented to real-world scenarios
and placed within the various functional
This book is a series
after reading portions of this book. Accom-
areas of the organization.
of reminders from
panying the book is a website with access
* Use the design process of the standard
to free video training and links to YouTube
to improve processes and manage the
than an instruc-
videos for each chapter of the book.
interfaces between different groups
those charged with
This book is a must-read for all quality
professionals, especially process improve-
* Correction of a problem is not the same
ment personnel, quality engineers and
as corrective action that identifies and
implementing a kai-
quality managers. At the same time, this
resolves the root cause.
zen event. DePaoli
book is an asset for employees at all levels
60 QP * www.qualityprogress.com
* Quality objectives should measure
shares his definition
Table of Contents for the Digital Edition of Quality Progress - November 2014
Mr. Pareto Head
Bank on It
The System Is the Solution
Quality in the First Person
One Good Idea
Quality Progress - November 2014