Quality Progress - November 2015 - 50

QUALITY IN THE FIRST PERSONBY EVERARD VAN KEMENADE Contextual Divide An organization's context should determine leadership approach I'VE WORKED IN quality management After I presented this concept to the motivator was overrated (see "A Brief internationally for more than 10 years, Vietnamese university deans, they were History of Motivation"). As I presented, I and I realized some quality management silent. In the lecture room, I could've thought, "So far, so good." professionals think they have a monopoly heard a pin drop, and the tension felt on the truth. I call it the arrogance of like an enormous weight on my chest. more motivated by autonomy, mastery quality management. They looked at each other, and around and purpose. The participants complete- the room, and noticed the president ly disagreed. "This," one person said, shop on university leadership, presenting wasn't there. The vice president spoke "only reflects European and American on servant and transformational leader- up and explained these leadership styles society." ship. Traditional perceptions of leader- were not fit for Vietnamese society. Hier- ship evolved from social psychologist archy and strong control were needed. research in rural India and got the same In Ghana, I facilitated a strategic results. They responded that India is not For example, in Vietnam, I led a work- Douglas McGregor's X and Y theories, Pink's video suggested employees are I explained that Pink repeated his and extend to author William Ouchi's planning process, and I had little use comparable to Russia, and this inspired Theory Z, which all generally focus on for my Western toolbox. The authors me to do more research on it. whether an organization believes employ- of Riding the Waves of Culture wrote ees are self-motivated (see sidebar, "A about sequential-organized cultures and bonuses are the best motivators Brief History of Motivation"). Transfor- and synchronic-organized cultures: for Russian managers. Swedish manag- mational leadership can be characterized Sequential-organized cultures place a ers, however, are more motivated by a as a change from hierarchical relation- high value on punctuality, planning and pleasant work environment. This study ships between leaders and employees to sticking to your plans. Time is money- stated, "This finding speaks to the more democratic relationships. and people don't appreciate it when their importance of using extreme caution 1 schedules are thrown off. These when transplanting the many Western- are common principles in the developed motivation theories, and in Netherlands, United Kingdom and fact, management theories in general, to United States. other national contexts." 2 In synchronic-organized cul- A business partnership can pro- tures, however, people see the past, vide an example of subtle differences present and future as interwoven between countries. For example, outside periods and are always working on of Europe or the United States, taking several activities at once. Planning time to discuss relationships is often is less important than flexibility in more important than immediately talk- cultures such as Japan, Argentina ing about business. and Ghana. In Russia, I led a workshop for 50 QP * www.qualityprogress.com One study confirmed that salaries A Likert scale is another process that may not translate correctly in managers on HR management. I some cultures. My training workshops presented old and recent theories are evaluated by participants on a five- on motivation, such as Abraham point Likert scale. In African and Asian Maslow's hierarchy of needs and countries, I get very high scores-an Frederick Herzberg's list of motiva- average of 4.7. Unfortunately, I soon tional factors. I also showed them realized these scores don't mean I'm a video by author Daniel Pink that a perfect trainer. The attendees are explained why using money as a using the scale to merely show their http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - November 2015

Up Front
LogOn
Expert Answers
Keeping Current
Mr Pareto Head
Pop Culture
On the Horizon
Shatterproof
To Measure is to Know
Measure for Measure
Innovation Imperative
Quality in the First Person
Career Corner
Statistics Roundtable
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

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