Quality Progress - November 2015 - (Page 60)

QPREVIEWS Total Quality Management and Operational Excellence: Text with Cases ponent dealing with managing person- chapters focus on reduction in duplication. nel to ensure effective communication, Integration can present additional benefits John S. Oakland, Routledge, 2014, 530 pp., employee empowerment and involvement, with leveraging effects, such as the ability $79.95 (fourth edition, book). Part five is the human resource com- tion schemas presented in the 14 short and training teams to resolve issues. The to deliver new products. These aspects of Oakland's book last section talks about implementation of innovation, resulting from integration, are provides a holis- TQM for operations excellence. There are not discussed. tic overview of 10 case studies available for readers. strategic perfor- Oakland's book is logically structured The role of data, and analytic methods and tools in an integrated perspective, mance improve- and current. It is a valuable resource rec- also is not presented. The 100 figures and ments using ommended for current day leaders as well tables are mostly conceptual. quality as the as students. It is easy to read and a handy key for accel- reference when applying the principles of and examples that can be beneficial to erating change. TQM. quality managers asked to design an The book is divided into three parts. Part one presents Overall, the book provides templates John J. Lanczycki Jr. integrated architecture of systems. It also West Springfield, MA can serve as a good checklist, with useful the foundations for total quality manage- case studies from the food industry and (commitment, communication, culture and Integrated Management Systems: QMS, EMS, OHSMS, FSMS including Aerospace, Service, Semiconductor/ Electronics, Automotive and Food customer). Chad Kymal, Gregory Gruska and R. Dan Statistics for Six Sigma Black Belts Reid, ASQ Quality Press 2015, 216 pp., $75 Matthew A. Barsalou, ASQ Quality Press, member, $125 list (book). 2015, 256 pp., $42 member, $70 list ment (TQM). The author is clear on how quality, competitiveness and customers are connected by quality chains. Oakland's model for TQM has four Ps (planning, process, performance and people) and four Cs Part two discusses planning for TQM through policy, strategy with required automotive, service, aerospace and semiconductor organizations. Ron S. Kenett Raanana, Israel partnerships and human resources. Part This short text is three presents performance measurement about reduction This book is writ- frameworks, such as self-assessments, au- of management ten for the Six dits, reviews and benchmarking. Oakland process duplica- Sigma Black Belt uses a figure eight diagram to illustrate the tion within one (BB) who needs to path for changes to effect better organiza- organization maintain a level tional performance. (referred to as in- of competence in tegration), and the many statistical with processes tactically. Here, the author reduction of du- methods, but who introduces a method he developed called plication between does not use all Part four is critical because it deals (book). the DRIVER framework for continuous sites (called standardization). It is written by improvement. It is a closed-loop improve- three experts with substantial experience frequently. The book is divided into six ment method that unites the best of lean, in various industries including automotive, chapters; the first five each cover one of Six Sigma and cost of quality. DRIVER has food and healthcare. The book is presented the five phases of the define-measure- six stages: define, review, investigate, from an auditor's perspective. analyze-improve-control process, followed verify, execute and reinforce. 60 QP * www.qualityprogress.com The integration and standardiza- these methods by a final conclusion chapter. Addition- http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - November 2015

Up Front
LogOn
Expert Answers
Keeping Current
Mr Pareto Head
Pop Culture
On the Horizon
Shatterproof
To Measure is to Know
Measure for Measure
Innovation Imperative
Quality in the First Person
Career Corner
Statistics Roundtable
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

Quality Progress - November 2015

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