Quality Progress - November 2015 - (Page 8)

EXPERTANSWE Cross-referenced confusion the consortium meets the requirements of ISO 10005, section A.2.1 for an example Q: I need an outsider's opinion for the fol- ISO 9001:2008 and meets all elements of of how a table in a PQP references QMS lowing quality management system (QMS) supplementary ISO/TS 29001 in the QMS. documents. While the cross-references It seems the client confused QMS and may be helpful to the certification body, scenario. There are three companies, Company A, B and C, and they agreed to PQP. In business practice, the PQP is the they should not be developed solely for execute a project under a consortium ar- second level of a QMS (cascaded down their benefit. rangement. from the QMS). Based on experience and Why is there disagreement about the business practice, the cross-reference is requirements at this stage? Because the 9001:2008. It was also agreed that for the intended to show the certification body companies in the consortium are certified execution of the work, the QMS of Compa- to verify whether a company meets the to ISO 9001:2008, they all should have a ny A will be used. The project is scheduled requirements of ISO 9001 or ISO/TS 29001, contract review process that provides for for about 12 months with the potential to and it is not implemented for the PQP. resolving ambiguous or unclear require- All three companies are certified to ISO be expanded up to three years. A project quality plan (PQP) will be developed to Would you please provide your perspec- execute the project. Kemas Fachruddin In addition to these requirements, the ments. The opportunity to sort out the differences before signing an agreement tive on this? Singapore was missed. So what should you do now? Work it out. Keep in mind that the project is client also has a requirement that the consortium implements all supplements A: There is disagreement between the scheduled for 12 months with the potential of ISO/TS 29001 (the QMS standard for the consortium and the client regarding the to be extended for three years. Although petroleum, petrochemical and natural gas use of cross-references. you believe that the client is confused industries) in the QMS. It also is required First, let's clarify a misconception about about the relationship between the PQP that ISO 10005 (which provides guidelines the cross-references. The QMS and PQP and the QMS, you should work in coopera- for quality plans) be considered in prepar- are implemented to benefit the company tion with the client to meet its require- ing a quality plan, and the plan should and its clients. Cross-references between ments even if it is in conflict with your own be structured in accordance with ISO the PQP and other documents in the QMS experience. With the objective of obtaining 10005. The client has insisted on cross- help the company demonstrate to the cli- the three-year commitment, the consor- referencing these standards to show that ent how the requirements will be met. See tium and your client should find common ground in which to develop a PQP that is acceptable to all parties. Ken Cogan Senior project manager OneMain Financial Baltimore Adhering to multiple standards Q: I have assumed responsibility for my organization's certification program to ISO standards. We have ISO 9001:2008 and ISO/IEC 17025 certification. Is it typical to have one quality and procedural manual? A: Yes, it is typical to have one quality manual. There is a section in most quality 8 QP * www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - November 2015

Up Front
LogOn
Expert Answers
Keeping Current
Mr Pareto Head
Pop Culture
On the Horizon
Shatterproof
To Measure is to Know
Measure for Measure
Innovation Imperative
Quality in the First Person
Career Corner
Statistics Roundtable
QP Toolbox
QP Reviews
One Good Idea
Back to Basics

Quality Progress - November 2015

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