Quality Progress - December 2013 - (Page 12)

PERSPECTIVES BY DeBra Kraft Be a Trendsetter Lead by example with your quality mindset in everything you do QUALITY PROFESSIONALS should think about what you would do in these taking another action to separate the consider expanding their networking situations: right way from the wrong one? efforts into the business realm. Why? 1. You're at an organized gathering, help- 2. While you're in line at a lunch buffet, Our organizations expect us not only to ing yourself to a cup of coffee. A small the person directly ahead of you tries eliminate the costs of poor quality, but trash container has been placed at the to replace a small set of tongs into a also help optimize profitability. The only end of the beverage table, but it's not in bowl of shredded cheese, but misses. way to do that is by shedding plant-centric view when you're looking for a place to The tongs clatter to the floor. Do you mindsets and infusing quality concepts into dispose of your empty coffee creamer apply the five-second rule by picking up our organizational cultures. The only way pod. Before you arrived at the table, the tongs and putting them back into to do that is by becoming the trendsetters. someone else apparently solved this service? Or do you flag down a waitstaff We must lead by example. dilemma by dumping his or her empty member to take away the tongs and pod into a nearly empty metal bowl that replace them? What would you do? had obviously been put into service to My assumption for the first scenario is Leading by example means sticking with dispense full creamer pods rather than that most of you would follow suit, using your quality mindset wherever you are and to collect empty ones. Other attendees the metal bowl to discard your beverage in everything you do. It means infusing followed suit, dumping used coffee stir- table trash. The majority of people, after quality concepts such as 5S and failure rers, empty creamer pods and tea bag all, are followers rather than leaders. mode and effects analysis into how you ap- envelopes amongst a handful of still-full That's just a fact of human nature. Besides, proach situations, even if you don't create pods. Do you follow suit, assuming this you're a guest at this gathering; you're not tape marks or use special forms to assign has become an accepted process? Or do working. numerical values to each potential risk. you step up to initiate change by inform- To see whether you lead by example, ing the waitstaff, removing the bowl or But think about it for just a minute. Trash on top of a table isn't acceptable at home. Why should you accept it anywhere else, under any circumstance? If just one person does the right thing, others will follow suit. As a quality professional, try to get in the habit of showing your colleagues the value of doing the right thing, whether you're auditing a manufacturing plant or attending a business luncheon. My fervent hope for the second scenario is that most of you would have the tongs removed. But that's my hope, not my assumption. Sadly, I have witnessed situations in which people who are employed in the field of quality applied the five-second rule instead. If you're not sure why that would pose a problem, force yourself to look at a much larger picture. Many manufacturing plants have distinct rules about dropped parts. 12 QP * www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2013

Up Front
LogOn
Expert Answers
Perspectives
Keeping Current
Read Their Minds
Mr. Pareto Head
Behind the Results
Overview of the Money
Regional Variations
Earnings Rise With Experience
Certifi ably Valuable
Rewards for Master Black Belts
The Service Quality Platform
3.4 per Million
Quality in the First Person
Career Corner
ASQ Enterprise and Site Members
QP Toolbox
QP Reviews
Back to Basics

Quality Progress - December 2013

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