Quality Progress - December 2013 - (Page 76)

QPREvIEWs Communication Across Cultures Elizabeth Christopher, ed., Palgrave Macmillian, 2012, 424 pp., $55 (book). ing the content in an academic setting or course. each metric. * Ways to present and use data. For those involved in multicultural and multinational activities, this textbook is a * Going beyond traditional statistical control charts to facilitate learning and This book was cre- useful resource. It also serves as a model ated as an academic for organization and presentation of other * The psychological impact of metrics. textbook-written course-related textbooks. * The concept of a metric life cycle and by a group of au- Jerry Brong thors-that explores Ellensburg, WA communication groups where it is necessary to build Duke Okes, ASQ Quality Press, 2013, 128 successes in projects, activities, meeting how it can be used to evaluate the continuing relevance of each metric. If more information is needed, there Performance Metrics: The Levers for Process Management across cultural decision making. pp., $24 member, $40 list (book). are good index and reference sections and appendixes. Metrics are also one way to know if a plan was implemented and if it achieved of standards and delivery of quality in If you are looking for desired results. After use, metrics evolve outcomes. Works in this textbook are a list of key process and should be reviewed regularly. Good organized by four dimensions: commu- performance indica- metrics programs will improve processes, nication across cultures, communication tors (KPI), this is not but even if you can't affect process devia- at work, going global and the planet, and the book for you, tion, monitoring the correct things can cyberspace. although examples help explain them for better understand- The format of the book supports of common metrics ing. teaching and learning. Each section are provided. If you provides outcomes presented with a wish to learn how to Management and employees will be happier if the uncomplicated concepts reference to leadership responsibilities craft a meaningful set of metrics to help presented here are used with your moni- and actions that should increase positive you personally or in business, this is the toring systems. outcomes and results. Though it is a use- book to read. ful reference for an operational program, Marc A. Feldman The book is an easily understood Solvay Chemicals Inc. it primarily serves as a core resource discussion of process metrics, giving supportive of questioning, seminar-type background and reasoning for choos- discussions and experimental exercises ing various metrics and implementing for groups or individuals. them for any process or sub-processes. The Basics of Project Evaluation And Lessons Learned This is not a book on quality methods, Houston To ensure that the metrics you select or Willis H. Thomas, CRC Press, 2011, 146 pp., standards or systems. Rather, it focuses design are aligned with your goals and $20.95 (book). on moving messages across cultures and objectives, Okes simply-but thorough- The book relates to knowing the impacts of successful mes- ly-discusses: the discipline of proj- sage movement. * Core processes and process manage- ect management. A detailed index is offered and online resources are referenced for further study related to the book's broad content. Also, a dedicated website is ment. * Measurement theory, different types of Thomas provides his perspective metrics, how their functions differ and based on lessons he example metrics. learned in the pro- referenced by the publisher that offers a * The thinking behind selecting metrics. fession, supported manual for a lecturer or professor cover- * Details and factors to consider for by widely known 76 QP * www.qualityprogress.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2013

Up Front
LogOn
Expert Answers
Perspectives
Keeping Current
Read Their Minds
Mr. Pareto Head
Behind the Results
Overview of the Money
Regional Variations
Earnings Rise With Experience
Certifi ably Valuable
Rewards for Master Black Belts
The Service Quality Platform
3.4 per Million
Quality in the First Person
Career Corner
ASQ Enterprise and Site Members
QP Toolbox
QP Reviews
Back to Basics

Quality Progress - December 2013

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