Quality Progress - December 2016 - 18


percentages of respondents who said they "agree"

respondents at organizations in which top manage-

or "strongly agree" with the statement "I am satis-

ment actively supports quality (the last row). Con-

fied with my salary." The second column of numbers

versely, satisfaction is low and dissatisfaction high

shows those who said they "disagree" or "strongly

at organizations that don't pay for training or certi-

disagree." The percentages in a row do not add to

fication courses, or compensate workers for holding

100% because those respondents who were noncom-

certifications. Also making poor showings are orga-

mittal are not included.

nizations without any identifiable quality system or

The table shows respondents in organizations that

method.

invest in quality (rows highlighted in blue) are more

The 2014 report also looked at respondents' sat-

likely to be satisfied and less likely to be dissatisfied

isfaction by the industry they worked in. Table 6 is a

than the aggregate of all respondents.

sampling of the data from a larger table in the body of

Note the especially high percentage of satisfied

this year's report. The full table can be found in section
(continued on p. 20)

Attributes named by code with
number of responses  /  TABLE 4
Attribute named by hiring manager

Number of
responses

Experience, type not specified

656

Attitude and character, not otherwise specified

560

Domain experience (industry or specific product or
process)

367

Personality, not otherwise specified

306

Fit with existing team or general ability to be a team
player

246

Adaptability, problem-solving skills, ability to apply
theoretical knowledge

218

Experience in the quality profession

217

Communications skills

177

Ability (general)

170

Standard credentials, such as degrees or
certifications

159

Track record of achievement

80

General intelligence-ability to learn

69

Leadership skills and ability

52

Analytical skill

47

Not easily classified

41

Detail orientation

35

Autonomy, ability to be self-directed

35

Understanding of quality and quality mindset

15

Total attributes named

3,450

Table 4 includes results for: x Full-time employees,
x Part‑time employees, x U.S. employees, x Canadian employees,
x International employees
This table contains data from 2013. These questions have not been
repeated on any questionnaire since 2013.

18 QP * www.qualityprogress.com

Likelihood of satisfaction
with salary based on
indicators of organization's
quality culture  /  TABLE 5
Satisfied
with salary

Dissatisfied
with salary

All respondents.

53.9%

26.5%

Employer pays costs of
quality-related training.

56.8

24

Employer does not pay for
training.

41.3

37.7

Employer pays costs of
ASQ certifications.

57

24.3

Employer does not pay
costs of ASQ certifications.

46.3

32.2

Organization values and
pays for holding ASQ
certifications.

57.8

23

Organization does not pay
for holding ASQ
certifications.

44.6

35.6

Organization uses Baldrige
criteria.

66.4

19.5

Organization uses Six
Sigma.

59.2

22.2

Organization does not use
any quality system or
method.

46.1

36

Organization's top
management actively
supports quality.

61.6

20

Table 5 includes results for: x Full-time employees,
x Part‑time employees, x U.S. employees,
x Canadian employees, x International employees


http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2016

Quality Progress - December 2016 - cover1
Quality Progress - December 2016 - cover2
Quality Progress - December 2016 - 1
Quality Progress - December 2016 - 2
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Quality Progress - December 2016 - cover3
Quality Progress - December 2016 - cover4
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