Quality Progress - December 2016 - 4


QP

DEPARTMENTS
6

LogOn

8

Expert Answers

* Finding meaning in mentoring.

QUALITY PROGRESS

* Understanding and addressing
risk in ISO 9001:2015.

Mail

Quality Progress/ASQ
600 N. Plankinton Ave.
Milwaukee, WI 53203
Telephone
Fax
800-248-1946
414-272-1734
414-272-8575

10

Keeping Current

13

Mr. Pareto Head

74

QP Toolbox

Follow protocol of first initial and full last
name followed by @asq.org (for example,
vellifson@asq.org).

76

QP Reviews

Article Submissions

* Security concerns within a
growing IoT-connected society.

10

Email

Quality Progress is a peer-reviewed publication with 85% of its feature articles written
by quality professionals. For information
about submitting an article, call Valerie
Ellifson at 800-248-1946 x2139, or email
manuscripts@asq.org.

COLUMNS
5
57

Up Front

58

Career Corner

Quality in the First Person

61

Statistics Roundtable

66

Standards Outlook

79

One Good Idea

What matters most.

Forming good habits through quality.

58

80

Deciding to go back to school.

Product life data analysis and
unidentified subpopulations.

Advice on transitioning to
ISO 9001:2015.

Rethinking the audit process.
BONUS

Back to Basics

Tracking customer complaints
with 8D reports.

SPECIAL SECTION
ASQ'S QUALITY TOOLS
SPOTLIGHT p. 72

NEXT MONTH
- WHY NOT?

Revisiting the five whys approach and adding
it to the root cause analysis principle.

- IN THE SHADOWS

Understanding the basics about job shadowing
to learn more about your organization.

ASQ's Vision: By making quality a global priority, an organizational imperative and
a personal ethic, the American Society for Quality becomes the community for everyone
who seeks quality technology, concepts or tools to improve themselves and their world.
Quality Progress (ISSN 0033-524X) is published monthly by the American Society for Quality, 600 N. Plankinton Ave., Milwaukee, WI 53203.
Editorial and advertising offices: 414-272-8575. Periodicals postage paid at Milwaukee, WI, and at additional mailing offices. Institutional
subscriptions are held in the name of a company, corporation, government agency or library. Requests for back issues must be prepaid and
are based on availability: ASQ members $17 per copy; nonmembers $25 per copy. Canadian GST #128717618, Canadian Publications Mail
Agreement #40030175. Canada Post: Return undeliverables to 2835 Kew Drive, Windsor, ON N8T 3B7. Prices are subject to change without
prior notification. © 2016 by ASQ. No claim for missing issues will be accepted after three months following the month of publication of the
issue for domestic addresses and six months for Canadian and international addresses.
Postmaster: Please send address changes to the American Society for Quality, PO Box 3005, Milwaukee, WI 53201-3005. Printed in USA.

4

QP * www.qualityprogress.com

Author Guidelines

To learn more about the manuscript review
process, helpful hints before submitting a
manuscript and QP's 2017 editorial planner,
click on "Author Guidelines" at www.
qualityprogress.com under "Tools and
Resources."

Photocopying Authorization

Authorization to photocopy items for
internal or personal use or the internal or
personal use of specific clients is granted by
Quality Progress provided the fee of $1 per
copy is paid to ASQ or the Copyright Clearance Center, 222 Rosewood Drive, Danvers,
MA 01923, 978-750-8400. Copying for other
purposes requires the express permission
of Quality Progress. For permission, write
Quality Progress, PO Box 3005, Milwaukee,
WI 53201-3005, call 414-272-8575 x7406, fax
414-272-1734 or email reprints@asq.org.

Photocopies, Reprints
And Microform

Article photocopies are available from ASQ
at 800-248-1946. To purchase bulk reprints
(more than 100), contact Barbara Mitrovic at
ASQ, 800-248-1946. For microform, contact
ProQuest Information and Learning, 300 N.
Zeeb Road, Ann Arbor, MI 48106, 800-5210600 x2888, international 734-761-4700,
www.il.proquest.com.

Membership and Subscriptions

For 70 years, ASQ has been the worldwide
provider of information and learning opportunities related to quality. In addition, ASQ
membership offers information, networking,
certification and educational opportunities
to help quality professionals obtain practical
solutions to the many problems they face
each day. Subscriptions to Quality Progress
are one of the many benefits of ASQ membership. To join, call 800-248-1946.

List Rentals

Orders for ASQ's member and nonmember
buyer lists can be purchased by contacting
Michael Costantino at the Infogroup/Edith
Roman List Management Co., 402-836-6626
or fax 845-620-1885.


http://www.asq.org http://www.qualityprogress.com http://www.il.proquest.com http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2016

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