Quality Progress - December 2017 - 68

Standard Issues
To address the internal audit points, top
management should consider and discuss the
last time:
+ A management review considered the
effects-especially the monetary effects-
of the internal audit program on the
audited areas.
+ The organization polled the internal
auditors and solicited their input on the
methods of the internal audit program.
+ The organization considered changes
to the internal audit program or schedule, or taught the internal auditors new
techniques.
+ Managers of the audited areas were polled
to determine their thoughts about the
value of the internal audits.
+ Interviewees were polled to determine
their level of confidence that their information was valuable for improvement, rather
than detrimental to their position.

An opportunity to improve

Use the transition to ISO 9001:2015 as an
opportunity to improve the effectiveness
of your management review process. Top
management is accountable for the effectiveness of the QMS. The expression "strategic
direction" is mentioned in a few places in ISO
9001:2015, and all but one reference (clause
4.1) are incorporated into top management
responsibilities. Use these to engage top
management in its role in the QMS.
Here are some things to consider that
have helped me in the past:
+ Provide top management with
the data to be reviewed prior to
the management review so it

68 QP

December 2017 ❘ qualityprogress.com

can review and digest the information, and
consider comments.
+ Limit the management review to an
appropriate amount of time, and manage the review to that time limit. Some
organizations may require stringent time
management. To stay on schedule, avoid
excessive discussion on singular issues
unless their magnitude warrants it, and do
not allow side conversations.
+ Change the approach to the data, as noted
in the earlier examples.
+ Require top management to do more
than just attend the management review.
Require top management to participate
and present information relevant to their
areas. In some cases, ask management
directly for its opinions.
+ If a member of top management is
distracted by his or her phone or tablet,
intentionally bring him or her into the
conversation.
These are just a few ways to light a fire
under your top management to engage it in
management reviews and the entire QMS.

John J. Guzik is principal of Impact
Management in Hanover, PA. He is a
participating member of the U.S. Technical
Advisory Group to ISO Technical Committee
176 and the ASQ ASC Z1-Q subcommittee on
quality management.


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Table of Contents for the Digital Edition of Quality Progress - December 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
The Next Rung
Titles and Take-Home
Certification Certainty
Six Sigma Satisfaction
Stay the Course
Maintenance Makeover
Confronting Confusion
Standard Issues
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - December 2017 - intro
Quality Progress - December 2017 - cover1
Quality Progress - December 2017 - cover2
Quality Progress - December 2017 - 1
Quality Progress - December 2017 - 2
Quality Progress - December 2017 - 3
Quality Progress - December 2017 - 4
Quality Progress - December 2017 - 5
Quality Progress - December 2017 - Seen and Heard
Quality Progress - December 2017 - 7
Quality Progress - December 2017 - Progress Report
Quality Progress - December 2017 - 9
Quality Progress - December 2017 - 10
Quality Progress - December 2017 - 11
Quality Progress - December 2017 - 12
Quality Progress - December 2017 - Mr. Pareto Head
Quality Progress - December 2017 - Expert Answers
Quality Progress - December 2017 - 15
Quality Progress - December 2017 - Career Coach
Quality Progress - December 2017 - 17
Quality Progress - December 2017 - 18
Quality Progress - December 2017 - 19
Quality Progress - December 2017 - The Next Rung
Quality Progress - December 2017 - 21
Quality Progress - December 2017 - 22
Quality Progress - December 2017 - 23
Quality Progress - December 2017 - 24
Quality Progress - December 2017 - 25
Quality Progress - December 2017 - 26
Quality Progress - December 2017 - 27
Quality Progress - December 2017 - 28
Quality Progress - December 2017 - 29
Quality Progress - December 2017 - Titles and Take-Home
Quality Progress - December 2017 - 31
Quality Progress - December 2017 - 32
Quality Progress - December 2017 - 33
Quality Progress - December 2017 - 34
Quality Progress - December 2017 - 35
Quality Progress - December 2017 - Certification Certainty
Quality Progress - December 2017 - 37
Quality Progress - December 2017 - 38
Quality Progress - December 2017 - 39
Quality Progress - December 2017 - 40
Quality Progress - December 2017 - 41
Quality Progress - December 2017 - 42
Quality Progress - December 2017 - 43
Quality Progress - December 2017 - Six Sigma Satisfaction
Quality Progress - December 2017 - 45
Quality Progress - December 2017 - 46
Quality Progress - December 2017 - 47
Quality Progress - December 2017 - Stay the Course
Quality Progress - December 2017 - 49
Quality Progress - December 2017 - 50
Quality Progress - December 2017 - 51
Quality Progress - December 2017 - 52
Quality Progress - December 2017 - 53
Quality Progress - December 2017 - Maintenance Makeover
Quality Progress - December 2017 - 55
Quality Progress - December 2017 - 56
Quality Progress - December 2017 - 57
Quality Progress - December 2017 - 58
Quality Progress - December 2017 - 59
Quality Progress - December 2017 - Confronting Confusion
Quality Progress - December 2017 - 61
Quality Progress - December 2017 - 62
Quality Progress - December 2017 - 63
Quality Progress - December 2017 - 64
Quality Progress - December 2017 - 65
Quality Progress - December 2017 - Standard Issues
Quality Progress - December 2017 - 67
Quality Progress - December 2017 - 68
Quality Progress - December 2017 - 69
Quality Progress - December 2017 - Statistics Spotlight
Quality Progress - December 2017 - 71
Quality Progress - December 2017 - 72
Quality Progress - December 2017 - 73
Quality Progress - December 2017 - Marketplace
Quality Progress - December 2017 - 75
Quality Progress - December 2017 - Footnotes
Quality Progress - December 2017 - 77
Quality Progress - December 2017 - 78
Quality Progress - December 2017 - 79
Quality Progress - December 2017 - Try This Today
Quality Progress - December 2017 - cover3
Quality Progress - December 2017 - cover4
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